Hampshire, UK - 8th June 2026: A new study by global tech strategists Juniper Research expects that the conversational AI market will show substantial growth over the next five years; climbing over 250% from $2.4 billion in 2026 to $8.5 billion in service revenue by 2030.
Demand is being driven by improvement and personalisation of customer experience, as well as the increasing trend towards conversational business messaging.
From chatbots to marketing, conversational AI is rapidly becoming part of everyday life, but the cost of implementation to enterprises remains difficult to predict. Lower costs and greater spend predictability will strengthen conversational AI’s value, encouraging enterprises to automate more interactions as the scale of potential savings becomes clear.
Principal Analyst Peter Boyland commented: “Conversational AI vendors must create subscription models tailored to enterprises, offering a range of features and usage levels to ensure higher value.”
This new report explores the technologies shaping conversational AI’s future, including agentic AI and large language models, and assesses key platforms such as voice, Rich Communication Services, and over-the-top messaging apps such as WhatsApp and WeChat, with a focus on improving cost visibility and control.
An extract from the report, Conversational AI Market 2026-2030, is available as a free download.
US Leading the Conversational AI Market
The US is the leading country in terms of conversational AI revenue in 2026; attributable to the large investment into conversational AI services in this country and the presence of vendors which are established leaders in the market. Vendors should prioritise addressing the US market first, but differentiation will be critical as the market becomes highly competitive.
The new market research suite offers the most comprehensive assessment of the conversational AI market to date; providing insightful market analysis and forecasts of 26,500 datapoints over a five-year period. In addition to a Competitor Leaderboard of 17 leading conversational AI vendors, it includes detailed evaluation of current and future market opportunities.
About Juniper Research
Juniper Research is a global tech strategist firm providing research, data, and forecasting across the fintech, telecoms, and IoT sectors. For over 20 years, Juniper Research has delivered actionable insights that help industry leaders navigate disruption, seize opportunities, and make confident strategic decisions. www.juniperresearch.com
Press Contact
Sam Smith, Press Relations
sam.smith@juniperresearch.com
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