With 7.7 million patients on NHS waitlists and a mounting strain on frontline services, missed appointments and communication gaps are taking a serious toll on patient care.
To explore how AI can help the NHS meet these challenges head on, we spoke with Professor Sultan Mahmud, Director of Healthcare and Communities at BT Business, and Richard Favero PhD, Chairman and Founder of Soprano Design.
Together, they shared how Patient Concierge - an AI-powered communication platform - is already helping to ease pressure on staff, reduce admin, and make it easier for patients to stay informed and engaged with their care.
