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Chatbots Infographic - Key Statistics 2017

Chatbots hold the potential one day to replace the tasks of many human workers with AI (Artificial Intelligence) programs sophisticated enough to hold fluent conversations with human users. Juniper Research defines a chatbot as:

‘A computer program utilising technology designed to simulate conversational interactions with human users, which may also include automated processes triggered from these interactions.’

Chatbots are becoming increasingly influential in day to day life. These programs have been developed to aid in a range of industries, from simple banking transactions, to eRetail customer service enquiries.

This infographic shows the cost and time saving impact for the Healthcare and Banking sectors. 

Juniper’s new research, Chatbots: Retail, eCommerce, Banking & Healthcare 2017-2022, forecasts that chatbots will be responsible for cost savings of over $8 billion per annum by 2022, up from $20 million this year.


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