CCaaS (Contact Centre-as-a-Service) have emerged as a compelling alternative to traditional on-premises contact centre solutions, helping to address many of the challenges and requirements faced by modern businesses in the digital age.
To learn more, we sat down with Anand Viswanathan, AVP, CCS-Customer Interactions Suite at Tata Communications, and discussed how CCaaS can enhance customer experience and agent productivity, the most important factors that enterprises should consider while evaluating a CCaaS technology partner, and how emerging technologies such as AI are poised to revolutionise customer interactions.
