Call spoofing is damaging customer trust and putting contact centre performance at risk – especially for businesses making high volumes of outbound calls in industries like finance, healthcare and retail.
To understand the scale of the issue and what enterprises can do about it, we sat down with Maurie Munro, Vice President of Enterprise Sales at Transaction Network Services (TNS), to hear his insights on the impact of spoofing, the importance of branded calling, and how businesses can rebuild confidence in voice communication.
