Juniper Research has identified 10 key market trends that are currently disrupting telecommunications ecosystems, as well as providing operators with key sources of potential revenue. The whitepaper delves into the emergence of these trends and which strategies operators and stakeholders can implement to best position themselves to capitalise on this rapidly changing ecosystem.
- CPaaS: Platforms Must Provide Managed Services to SMEs in Order to Generate CPaaS Growth
- CCaaS: AI Is Required Facilitate the CCaaS Omnichannel Experience
- A2P Messaging: Emerging Fraud Types, such as AGT/AIT and Message Trashing, Require Third-party Fraud Mitigation Vendors
- 5G Satellite Networks: 5G Satellite Services Must Be Integrated in Terrestrial Networks, with Pricing of Connectivity Determined by Use Case
- Flash Calling: Emerging Authentication Channel to Disrupt Established A2P SMS Revenue
- Chatbots: ChatGPT Is Significantly Lowering the Barriers to Entry for Chatbot Adoption Amongst Enterprises
- Mobile Identity & Authentication: SMS Traffic for Mobile Authentication Will Remain Dominant, as North America Provides the Greatest Opportunities
- IoT Roaming: 5G and LPWA Connections Will Necessitate BCE in Roaming Markets
- Robocall Mitigation: Brand Authentication & End-user Trust Imperative for Maintaining Brand Reputation
- Wholesale Roaming: 5G Is Increasing Complexity for Wholesale Roaming Vendors
