Report Overview

Juniper Research’s new Carrier Billing report provides a must-read analysis of the current market, examining the key segments where carrier billing is used and identifies the key opportunities for its growth, including new use cases, as well the main challenges to its wider deployment, while offering strategic recommendations for stakeholders.

The research looks at a number of factors influencing the market, including regulatory challenges, the impact of the COVID-19 pandemic and the associated increase in eCommerce.

The research examines the key segments where carrier billing is used; offering industry benchmark forecasts for end user spend via carrier billing and operator-billed revenue from carrier billing spend, split by:

  • Digital Games
  • Digital Video
  • Digital Music
  • ePublishing
  • Lifestyle Content

As well as total volume and value of purchases made for:

  • Ticketing
  • Physical Goods Purchases
  • Gambling

The report also includes a comprehensive examination of the key players in the space through our Competitor Leaderboard.

This research suite includes:

  • Strategy & Trends (PDF)
  • 5-Year Data & Forecasting (PDF& Excel)
  • Competitor Leaderboard (PDF)
  • 12 Months' Access to harvest Online Data Platform
Key Market Statistics
Market Size in 2021: $54bn
Market Size in 2026: $94bn
2021 to 2026 Market Growth: 73.58%

  Buy Full Research Suite - Immediate access to all the above only £3750.


Key Features

  • Regional Market Analysis: A regional assessment of the current activity of carrier billing services, key developments and emerging opportunities for 8 key global regions.
  • Market Status: Including strategic analysis of the major drivers and potential opportunities for further growth, including:
    • The continuing impact of the COVID-19 pandemic
    • Key segments
    • New opportunities presented by 5G and new verticals
    • Challenges to carrier billing as a payment type
  • Key Takeaways & Strategic Recommendations: Identifies the key opportunities for stakeholders across the ecosystem; providing a crucial reading for industry players.
  • Interviews with leading providers, including:
    • Bango
    • Boku
    • Centili (Infobip)
    • DIMOCO
    • DOCOMO Digital
    • Telecoming
  • Vendor Profiles & Juniper Research Leaderboard: Key player capability and capacity assessment, together with leaderboard vendor positioning for 15 billing providers.
  • Benchmark Industry Forecasts: Includes forecasts for end user spend via carrier billing and operator revenue across key digital content sectors, as well as other opportunities including ticketing, physical goods purchases gambling, our 8 key regions and 27 countries including:
    • Argentina
    • Australia
    • Brazil
    • Canada
    • China
    • Colombia
    • Denmark
    • France
    • Germany
    • India
    • Italy
    • Japan
    • Kenya
    • Mexico
    • Netherlands
    • Norway
    • Philippines
    • Poland
    • Portugal
    • Saudi Arabia
    • Singapore
    • South Africa
    • South Korea
    • Spain
    • Sweden
    • UK
    • US

Key Questions Answered

  1. What are the key use cases for carrier billing?
  2. What key trends are shaping the market today?
  3. What is the future growth potential?
  4. What can stakeholders do to capitalise on emerging opportunities and secure their position in the market?
  5. Who are the key providers of carrier billing and how can they secure their market position?

Companies Referenced

Interviewed: Bango, Boku, Centili, DIMOCO, DOCOMO Digital, Telecoming.
Included in Juniper Research Competitor Leaderboard: Bango, Boku, Centili, Digital Virgo, DIMOCO, DOCOMO Digital, Infomedia, Kaleyra, MessageCloud, Mobiyo, NTH Mobile, PM Connect, RGK Mobile, SLA Digital, Telecoming.
Mentioned:, A1, Adyen, AE Tolls, Altice Media Group, Amazon, Anghami, Aptoide, Asiacell, Axiata, Azoomee, Badoo, beemoov, BeFlirty, beIN, Bemobi, Benfica, Bouygues Telecom, Busuu, BuyGameCredit, Claro, CocaCola, Cosmote, Danal, Deutsche Telekom, Digital Turbine, Dish, EE, Elisa, Entel, Etisalat, Facebook, FMA (Financial Market Authority), Fortumo, Gameloft, Gig Capital, Global Collect, Globe, Google, GrabPay, Hago, HANDYPARKEN,, Huawei, Hungama Digital Media, Ice, Kakao, Kcell, Leadsquared, Leipziger Verkehrsbetriebe, Magenta, McAfee, Mediaset, Megacable, mGage, Microsoft, Milan City, Mobiilimaksu, Mobillcash, Mobily, Montoon, mopay, Movistar, MTN, Neomobile, NetDragon, Netflix, New York Stock Exchange, nextbike, NHN Corp, O2, Omntel, Onebip, OnMobile, Ooredoo, OpenCart, Optus, Orange, Paris Saint-Germain, Paycell, Paymo, PayPal, PLAY, Playwing, Plus, Prestashop, Qubecell, Rabbit LINE, Rakuten, Razer, Real Madrid, Rogers, RSC Anderlecht, Samaritan’s Purse, Selligent, SFR, Sonera, Sony, Spotify, Square, Strex , Stromnetz Hamburg, SugarCRM, Sun Mobile , Sunrise, Swisscom, Tele2, TeleCentro, Telefónica, Telekom Slovenije, Telemach, Telenor, Telia, Telus, Tencent, T‑Mobile, TrueMoney, Tunisie Telecom, Turkcell, Twilio, Twoo, U Mobile, Unitel, Universal, vCreate, VIPnet, Visa, Vivial, Vodafone,, Vtiger CRM, Waoo, Wargaming, Western Union, WhatsApp, WOM Mobile, WooCommerce, WordPress, WorldPay, WWE, WyWallet, Xenioo, YouScribe, Zain, Zapier, Zoho CRM.

Data & Interactive Forecast

Juniper Research’s Carrier Billing forecast suite includes:
  • ​Total end-user spend via carrier billing and operator-billed revenue, split by:
    • Digital Games
    • Digital Video
    • Digital Music
    • ePublishing
    • Lifestyle Content
  • Total volume and value of purchases made via carrier billing for:
    • Ticketing
    • Physical Goods Purchases
    • Gambling
  • Interactive Scenario Tool allowing users to manipulate Juniper Research’s data for eight different metrics.
  • Access to the full set of forecast data of over 50 tables and over 13,500 datapoints.

Geographical splits: 60 countries

Harvest: Our online data platform, harvest, contains the very latest market data and is updated throughout the year. This is a fully featured platform enabling clients to better understand key data trends and manipulate charts and tables, overlaying different forecasts within the one chart - using the comparison tool. Empower your business with our market intelligence centre, and get alerted whenever your data is updated.

Interactive Excels (IFxl): Our IFxl tool enables clients to manipulate both forecast data and charts, within an Excel environment, to test their own assumptions using the Interactive Scenario Tool and compare selected markets side by side in customised charts and tables. IFxls greatly increase a clients’ ability to both understand a particular market and to integrate their own views into the model.

Download a summary of the forecasts above, or request a detailed list of every table and chart via


Forecast Summary

Juniper Research forecasts that total end user spend via carrier billing will increase by 36% over the next two years; growing to $73.8 billion in 2024, from $54.4 billion in 2021. Growth will be driven by 5G-based mobile gaming and video subscriptions. Carrier billing spend on content bundling will enable operators to further recoup investments into 5G by charging a premium to facilitate high-quality video and games streaming over 5G networks.
  • The report advises operators to expand the geographical reach of carrier billing; leveraging trust fostered between them and their subscribers, and becoming increasingly valuable partners to content providers. It identified the Indian Subcontinent as a key target region for carrier billing stakeholders over the next two years, with smartphone penetration in the region expected to reach 50% by 2024.
  • The research also found that carrier billing spend on digital ticket purchases will grow by 250%; from $141 billion in 2021 to $275 billion in 2024. It predicted that the rise of new transportation modes, such as MaaS (mobility-as-a-service) will drive carrier billing spend for transit services by offering an improved user experience across a single app that can leverage carrier billing to process the payment. Additionally, RCS (rich communication services) messaging will provide an interface between MaaS users and transit service providers; offering real-time travel updates.

Carrier Billing Full Research Suite


Full Research Suite

  • Competitor leaderboard report (pdf)
  • Market trends & strategies report (pdf)
  • Market data, forecasts and analysis report (pdf)
  • Market data, forecasts and interactivity (xls)
  • harvest market data platform (12 months’ online access) - find out more

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Research FAQs

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Research Details

Juniper Research
Susannah Hampton
Fintech & Payments
8 Key Regions - includes North America, Latin America, West Europe, Central & East Europe, Far East & China, Indian Subcontinent, Rest of Asia Pacific and Africa & Middle East
Argentina, Australia, Brazil, Canada, China, Colombia, Denmark, France, Germany, India, Italy, Japan, Kenya, South Korea, Mexico, Netherlands, Norway, Philippines, Poland, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Sweden, UK, USA