Key Statistics
Global AI agents in communications revenue in 2025
Global AI agents in communications revenue in 2030
Global AI agents in communications revenue growth 2025-2030
Forecast period
Overview
Our comprehensive AI Agents for Customer Experience Platforms research suite comprises detailed assessment of a market that is set to disrupt mobile communications. It provides stakeholders with insight into the key opportunities within the AI agents for customer experience platforms market over the next two years. The leading market study provides an evaluation of the key drivers of the AI agents market in 2025, including:
- How the adoption of the Model Context Protocol (MCP) has accelerated development of context-aware AI agents that can perform different tasks.
- The emergence of the Agent2Agent (A2A) protocol, which makes it easier to build multi-agent systems.
- Technological and hardware advancements that are allowing AI agents to be deployed at lower latency and cost.
The report includes several different options that can be purchased separately. This includes access to market forecasts of business adoption of AI agents for communications, number of customer interactions automated, and revenue, split by key market verticals:
- Banking & Finance
- Healthcare
- Retail & eCommerce
- Transportation & Logistics
- Travel & Hospitality
- Other
It also includes a comprehensive study of the market trends and opportunities, as well as a Competitor Leaderboard document containing an extensive analysis of the major vendors in the market. The coverage can also be purchased as a full research suite; containing all these elements and including a substantial discount.
The study provides strategic recommendations for AI agent vendors on how to scale enterprise adoption of AI for customer experience platforms in 2026, including how to monetise, which industries to target, and the countries where they should be looking to expand.
All report content is delivered in the English language.
Research Deliverables
Market Data & Forecasting Report
The numbers tell you what's happening, but our written report details why, alongside the methodologies.
Interactive Forecast Excel
Full 5-year forecasts for every available market metric provided in Excel format, with interactive 'What If' and scenario tools.
harvest Online Data Platform
Access the very latest data in our exclusive online data platform, harvest. All the data from Excel, with frequent updates and a more user-friendly interface.
Market Trends & Strategies Report
A comprehensive analysis of the current market landscape, alongside strategic recommendations.
Competitor Leaderboard Report
Provides a visual representation of the competitive positioning of the leaders within the market.
The market-leading research suite for the AI Agents for Customer Experience Platforms market includes access to the full set of market forecast data of 57 tables and more than 26,000 datapoints. Metrics in the research suite include:
- Businesses Using AI Agents in Communications
- Customer Interactions Automated with AI Agents
- Revenue from AI Agents in Communications
The forecast also offers the following market vertical splits:
- Banking & Finance
- Healthcare
- Retail & eCommerce
- Transportation & Logistics
- Travel & Hospitality
- Other
Juniper Research Interactive Forecast Excel contains the following functionality:
- Statistics Analysis: Users benefit from the ability to search for specific metrics; displayed for all regions and countries across the data period. Graphs are easily modified and can be exported to the clipboard.
- Country Data Tool: This tool allows users to look at metrics for all key regions and countries in the forecast period. Users can refine the metrics displayed via a search bar.
- Country Comparison Tool: Users can select and compare different countries. The ability to export graphs is included in this tool.
- What-if Analysis: Here, users can compare forecast metrics against their own assumptions, via five interactive scenarios.
This market study assesses the AI Agents for Customer Experience Platforms landscape in detail; assessing the key factors driving market growth, such as technological and infrastructure advancements, MCP and A2A adoption, and the declining cost of AI agent deployment which will allow enterprises to scale.
It provides strategic recommendations into how AI agent vendors can increase enterprise adoption, including which industries to prioritise. Moreover, it covers key challenges facing the AI agents’ market, including demonstrating clear return on investment, data fragmentation, market regulations, an increasing the self-serviceability of AI agents. It also provides recommendations for AI agent vendors on how to capitalise on enterprise adoption of AI agents over the next year.
The report also includes a Country Readiness Index, which identifies the key countries to focus on for expansion in the AI agents for customer experience platforms space. It categorises countries as a Focus, Growth, Saturated, or Developing market; based on the country’s readiness to adopt AI agents. Considerations include whether a market has the infrastructure in place to support the scaling of AI agents, and consumer readiness to interact with AI agents.
Our AI Agents for Customer Experience Platforms market study includes a Competitor Leaderboard report, which provides detailed evaluation and market positioning of 16 vendors in the space. The vendors are positioned as an Established Leader, Leading Challenger, or Disruptor and Challenger based on product and capability assessments.
Juniper Research’s Vendor Competitor Leaderboard for AI agents for customer experience platforms includes the following key players:
- Amazon Web Services (AWS)
- Business Telecommunications Services (BTS)
- Cisco
- CM.com
- Genesys
- Graia
- Gupshup
- IBM
- Infobip
- Microsoft
- NiCE
- Salesforce
- Sprinklr
- Tata Communications
- Vonage
This report is centred around the Juniper Research Competitor Leaderboard; a vendor positioning tool that provides an at-a-glance view of the competitive landscape in a market, backed by robust methodology.
Why Choose Juniper Research
Enterprise Licensing
Our research comes with an enterprise-wide licence as standard, so no need to worry about seat restrictions - your entire team can benefit from our expert insights.
Outstanding Value
Make your budget stretch further as our research represents unrivalled value, with detailed written analysis and comprehensive 5-year forecasts included as standard with all of our data reports.
Expert Insight
With over 20 years of experience, our forecast database and research methodologies are well-established and trusted by market-leading organisations around the world.
Dedicated Support
Our team are ready to assist, whether you need to know more about a report before you buy, or you want to understand how we've arrived at our conclusions, just send us an email or pick up the phone.
Market outlook & trends analysis