Customer Interaction Technologies Market Intelligence Centre
Whether you’re looking to create meaningful customer experiences, or simply stay ahead of the competition, our one-stop subscription is all you need.
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Create unforgettable experiences with our customer interaction technologies insights
Whether you're looking to discover new market trends, meet the evolving expectations of your customers, or gain strategic tools like market sizing and competitive assessment, our latest subscription has everything you need to stay ahead - no matter how fast your industry changes.
As a subscriber, you'll also benefit from our industry-leading client support; including expert analyst support, enterprise-wide licencing, and regular forecast updates.
So click below to request a free sample - and start benefitting from the same business intelligence as the world's biggest operators and service providers.
$55 billion
Market size in 2024
242%
Market growth 2024 to 2028
60
Countries covered
450,000+
Market statistics included
What does your subscription include?
Unbeatable market intelligence
Your latest opportunities, analysed and sized.
- Complete access to our very best market research, on technologies such as customer data platforms, conversational commerce and business messaging.
- Unbeatable analysis of the current and future market landscape, alongside in-depth analysis of your latest opportunities.
- Actionable recommendations, delivered by expert analysts with years of experience advising telco's biggest leaders and innovators.
Comprehensive data & forecasts
Look no further for the latest market data and statistics.
- 450,000+ statistics for key industry metrics, including total users, spend and revenue, and traffic.
- Detailed splits for channels such as chatbots, mobile messaging, social media, and voice, and key verticals such as banking, retail, and ticketing.
- Global forecasts covering 60 countries and 8 regions, to give you a deeper understanding of diverse markets.
- User-friendly formats, including interactive Excel spreadsheets and our intuitive data platform, harvest.
Insightful competitor analysis
Get the inside track on who's leading your markets.
- Comparison of 60+ market vendors on criteria such as market reach, industry partnerships, product strength, and future outlook.
- Leaderboard visual, with vendors scored and ranked, allowing for quick comparisons and informed decision-making.
- Insightful vendor profiles, highlighting strengths and weaknesses, and outlining key takeaways and recommendations.
- Licencing and reprint options, enabling you to maximise the marketing potential of being identified as an industry innovator.
Unrivalled client support
From analyst time to enterprise licencing, we've got you covered.
- Outstanding value, with detailed written analysis and comprehensive 5-year forecast datasets included as standard with all our reports.
- Enterprise-wide licencing, so our research can be used throughout your organisation or placed on your company network.
- Expert analyst support, for whether you want to ask questions or discuss new market developments.
- Regular updates that account for the latest market developments, meaning that you can trust our data to represent today, not last year.
Unbeatable market intelligence
- Complete access to our very best market research, on technologies such as customer data platforms, conversational commerce and business messaging.
- Unbeatable analysis of the current and future market landscape, alongside in-depth analysis of your latest opportunities.
- Actionable recommendations, delivered by expert analysts with years of experience advising telco's biggest leaders and innovators.
Comprehensive data & forecasts
- 450,000+ statistics for key industry metrics, including total users, spend and revenue, and traffic.
- Detailed splits for channels such as chatbots, mobile messaging, social media, and voice, and key verticals such as banking, retail, and ticketing.
- Global forecasts covering 60 countries and 8 regions, to give you a deeper understanding of diverse markets.
- User-friendly formats, including interactive Excel spreadsheets and our intuitive data platform, harvest.
Insightful competitor analysis
- Comparison of 60+ market vendors on criteria such as market reach, industry partnerships, product strength, and future outlook.
- Leaderboard visual, with vendors scored and ranked, allowing for quick comparisons and informed decision-making.
- Insightful vendor profiles, highlighting strengths and weaknesses, and outlining key takeaways and recommendations.
- Licencing and reprint options, enabling you to maximise the marketing potential of being identified as an industry innovator.
Unrivalled client support
- Outstanding value, with detailed written analysis and comprehensive 5-year forecast datasets included as standard with all our reports.
- Enterprise-wide licencing, so our research can be used throughout your organisation or placed on your company network.
- Expert analyst support, for whether you want to ask questions or discuss new market developments.
- Regular updates that account for the latest market developments, meaning that you can trust our data to represent today, not last year.
World-class resources
for world-class innovators
We're a trusted name among the world's biggest operators, communications platforms, and innovators.
Our team of experts combines deep industry insights with cutting-edge forecasting models to provide actionable intelligence you can't afford to ignore. Contact us today to discuss how we can help you explore new opportunities, make better-informed decisions, and unlock advantage through intelligence.
