Our Team
Juniper Research isn’t just about data and research - it’s also about our people, from our team of expert Analysts, to our experienced Sales and Marketing teams, our people work hard to provide you with our latest research, reports and findings.
Directorship & Administration
Tony Crabtree
Founder & CEO
Founding Juniper Research in 2002, Tony has navigated Juniper Research’s development from a purely mobile-focused analyst house into its current form, with in-depth expertise in fintech markets, telecoms and emerging digital technologies. Tony has a keen interest in new tech, particularly within smart living and sustainability. He gets (some of) his annual fix at CES each year.
View ProfileMeet Our Analysts
Nick Maynard
VP of Research
Nick Maynard is VP of Research at Juniper Research, where he leads the Analyst Team across Fintech & Payments, Telecoms, and Identity & Security. Nick's recent work includes reports on Agentic Commerce, Instant Payments, and eCommerce Payments; helping stakeholders stay ahead in a rapidly evolving market. Nick also leads our consultancy ; leveraging his detailed knowledge and strategic approach to ensure that every client's objectives are met effectively.
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Peter Boyland
Principal Analyst
Peter is a Principal Analyst within Juniper Research's Telecoms and Connectivity team. He has previously worked as an analyst for Informa, Omdia, and GSMA Intelligence. With wide experience across the mobile, fixed, and media sectors, he is regularly quoted by the press as an expert in his field. Peter is an experienced broadcast journalist and editor, and holds an MA in Journalism from Falmouth University.
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Alex Webb
Senior Research Analyst
Alex is a Senior Research Analyst within Juniper Research’s Telco & Connectivity team, focusing on the latest developments in operator and telecommunications markets. His latest reports include Direct Carrier Billing, MVNO in a Box, and Direct to Satellite.
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Ardit Ballhysa
Senior Research Analyst
Ardit works within the Telecoms & Connectivity team; providing insights and strategic recommendations on markets such as Mobile Messaging, eSIMs & iSIMs, and Mobile Messaging Fraud Prevention. He has previously worked at GlobalData and Gartner.
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Fred Savage
Senior Market Data Analyst
Fred is responsible for curating and administering Juniper Research’s online data platform, harvest. He also regularly writes reports within the Telecoms & Connectivity team, with his recent titles including Smart Buildings, Operator Revenue Strategies, and Operator Sustainability Strategies.
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Lorien Carter
Senior Research Analyst
Lorien is a Senior Research Analyst in the Fintech and Payments team at Juniper Research, and specialises in analysing and forecasting emerging trends and innovations in financial markets. Her latest reports have covered topics including Cross-border Payments, Fraud Detection & Prevention in Banking, and Contactless Payments.
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Michael Greenwood
Senior Research Analyst
As a Senior Research Analyst, Michael delivers in-depth insights into the fast-evolving worlds of digital identity and payments. His recent work spans critical topics such as B2B Payment Cards, B2B Payments, and Chargeback Management; helping industry leaders navigate change and identify new opportunities.
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Thomas Wilson
Senior Research Analyst
As a Senior Research Analyst within Juniper Research’s Fintech and Payments team, Thomas provides up-to-date trends analysis, competitive landscape appraisals, and market sizing for financial markets. His most recent reports have covered areas including Digital Wallets and A2A Payments.
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Jawad Jahan
Research Analyst
Jawad is a Research Analyst at Juniper Research, specialising in financial technology and payments. He provides strategic analysis and actionable insights on the topics he covers, helping stakeholders stay ahead on emerging trends across sectors including Stablecoins, Mobile Money in Emerging Markets, and Modern Card Issuing Platforms.
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Dr Manju Chhillar
Research Analyst
Manju is a Research Analyst at Juniper Research, specialising in financial technology and payments. Providing strategic analysis and actionable insights across these Fintech topics, she helps stakeholders stay ahead of emerging trends across payments and finance. Manju has a PhD in Geography and worked as a mixed method researcher for more than ten years.
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Saffron Dusanjh
Research Analyst
Saffron is a Research Analyst at Juniper Research, specialising in telecommunications, satellite connectivity, and emerging technology markets. Prior to joining Juniper Research, she spent two years in the Equity and Incentives team at Deloitte. Saffron’s current research includes Juniper Research’s VLEO satellite market study; covering market opportunities, key vendors, and future industry trends.
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Shane O'Sullivan
Research Analyst
Shane is a Research Analyst at Juniper Research, specialising in fintech trends, market forecasting and competitive analysis. He contributes to in-depth reports and strategic insights across areas such as KYC/KYB Systems, eCommerce Fraud Prevention, and Anti-money Laundering Systems.
View Analyst ProfileMarketing & Business Development
Chris Phillips
VP of Marketing
Chris is responsible for all of Juniper Research's website and marketing operations, as well as central business reporting and project management. He has 25 years of experience in digital marketing, working for leading UK retailers, supermarkets and FMCG brands.
Nick Mardell
VP of Sales
As VP of Sales, Nick is responsible for client relations and managing the development of Juniper Research's products and services. With over 15 years' experience in sales and account management, his keen market insights and in-depth understanding of customer needs mean that he is well versed at creating tailored solutions that resonate with the company’s clients.
Carlie Crabtree
Product Marketing & Events Manager
With over 25 years’ experience as a copywriter and proofreader, Carlie has worked alongside some of the biggest brands in the UK. She is responsible for maintaining Juniper Research’s online report catalogue and managing our HR function, in addition to serving as the executive assistant to the CEO.
Drushti Robertson
Content Marketing Specialist
Drushti has over 8 years of experience in content creation and marketing, with a passion for technology, storytelling, and creating engaging content that supports brand growth. She is responsible for our email and social media campaigns, as well as the Future Digital Awards. Drushti holds dual master’s degrees in Creative Writing and Mass Communication & Journalism.
Sam Chapman
Senior Sales Development Executive
Sam is a Senior Sales Development Executive at Juniper Research. With precision and insight, he guides the company’s telecoms and technology clients towards success by delivering tailored solutions that help them not only meet, but exceed their business objectives.
Hazel Saunders
Senior Data Executive
With over 7 years’ experience managing online databases, Hazel is responsible for keeping Juniper Research's online data platform, harvest, updated with the latest industry and forecasting data.
Kristi Hibbard Jenkins
Editorial & Proofing Executive
Kristi is responsible for editing and proofreading across both analyst reports and marketing materials. With many years’ experience in marketing and project management, she brings a sharp eye for detail and a deep understanding of what makes content clear, accurate and effective.