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Mobile & Online Remote Payments for Digital & Physical Goods
OverviewJuniper continues its ground-breaking research into the Remote Payments for Digital & Physical Goods market, providing an in-depth assessment of pain points for merchants and consumers, together with an analysis of how traditional ‘bricks-and-mortar’ retailers are developing new strategies to integrate their online and offline offerings.

Our industry benchmark forecasts for mobile and online goods purchases, incorporate the entire device base, from smartphones to PCs and other connected devices.

This research suite includes:
  • Deep Dive Strategy & Competition (PDF)
  • Deep Dive Data & Forecasting (PDF & Excel)
  • Executive Summary & Core Findings (PDF)
  • 12 months' access to harvest online data platform

Key Features

  • Pain Point Analysis: For merchants and consumers, covering key areas such as transactional and data security, payment flow optimisation, regulatory impact and localisation.
  • Retailer Positioning Index: Assessing the online/integrated strategies of, and opportunities for, 18 leading retailer across North America, Europe and China with an historic focus on ‘bricks-and-mortar’ storefronts.
  • Market Dynamics: Strategic analysis of the major trends and key debates in the digital payment ecosystem, including:
    • The rise in CNP (Card Not Present) fraud
    • Alternative payment options
    • Consolidation in the payment processor space
  • Interviews with leading players across the digital payments ecosystem, including:
    • 2Checkout
    • Adyen
    • CyberSource
    • Stripe
  • Vendor Profiles & Leaderboard: Key player capability and capacity assessment, together with Leaderboard vendor positioning for 12 payment processing providers.
  • Benchmark Industry Forecasts: Includes forecasts for mobile and online digital and physical goods sales split by country, by region and device, together with forecast revenues for payment gateways and sales via OEM Pay.

Key Questions

  1. How can merchants address their primary pain points across online payments?
  2. Which traditional ‘bricks-and-mortar’ retailers are the most innovative?
  3. What revenues can payment gateways derive from eRetail over the next 5 years?
  4. What alternative payment mechanisms are likely to see traction in the medium term?
  5. How much will the digital and physical goods market be worth this year and how much will it be worth by 2022?

Companies Referenced

Interviewed: 2Checkout, Adyen, Bango, CyberSource (Visa), Stripe.
Profiled: 2Checkout, Adyen, Amazon, CyberSource (Visa), Dwolla, First Data, Payline Data, PayPal, Sage Pay, Stripe, WePay, Worldpay.
Mentioned: ABBYY, ABECS (Associação Brasileira das Empresas de Cartões de Crédito e Serviços), Abercrombie & Fitch, Absolute Software, ACI Worldwide, Airbnb, AliBaba, Amadeus, American Express, Americart, Apple, Argos, Ascena, AT&T, Auchan, Authorize.Net, Avangate, Avast, Baidu, Bain, Balilan, Bank of Scotland, Barclays, Bebe, Bento for Business, BEREC (Bureau of European Regulators for Electronic Communications), Best Buy, Bibit, Bill & Pay, Bitdefender, BluePay, Boku,, Braintree, CardConnect, CardinalCommerce, Cardnet, Carrefour, Carte Bancaire, Cathay Pacific, Cdiscount, Century Payments, Chase, CheckFree, Classy, Cobre Bem, Constant Contact, Credit Suisse, CrossView, Datalex, de Bijenkorf, Delego, Deliveroo, Diners Card, Dropbox, eBay, eBlox, EE, EMVCo, Envoy, Ernst & Young, eSail Group, Euroconex, European Payments Council, Eventzilla, Evernote, Facebook, FCC (Federal Communications Commission), Fiserv, Fitbit, FleetCor, Forbes, Foursquare, foxycart!, Free Press, Future Shop, GoFundMe, Google, Grab, Groupe Casino, GuestPoint, Gymboree, HCL, Hipercard, HP, HSBC, Hulu, IBM, Ikea, Indiegogo, Infusionsoft, J C Penney, JCB,,, John Lewis Partnership, JP Morgan Chase, Kaspersky Lab, KDDI, Kentico, Kickstarter, Klarna, KLM, Kohl’s, KPMG, Kroger, Lloyds, Loblaw, Lowe’s, Lush, Lyft, Macy’s, Mango, Marks & Spencer, Mastercard, Metro, Microsoft, ModCloth, Monoprix, Moosejaw, Morrison’s, Moss Bros, Mozilla, Mozu, myFICO, NatWest, Netflix, Nets, NetSuite, North Face, NTT DOCOMO, O’Neill, Ofcom, Open Technology Institute, Oracle, Paydiant, PayEase, Paymetric, PayPoint, PaySafe, Perfumania, Pinterest, Plaid, Postmates, PrestaShop, PwC, Qiwi, Qoins, Qualcomm, Rackspace, RadioShack, RBS (Royal Bank of Scotland), Reddit, RT-Mart, rue21, Sainsbury’s, Salesforce, Samsung, SAP, SapientNitro, Schlumberger, Sears, SecureNet, Selfridges, Sephora SEA Digital, Sézane, Shoebuy, Shopify, ShopWare, ShopWired,, Sift Science, Software AG, SoundCloud, Splunk, Spotify, Sprint, Square, Squarespace, Staples, Stuart, Sun Art Retail, Superdry, SurveyMonkey, Swift Financial, Target, TaskRabbit, Teavana, Telefonica, Tencent, Tesco, The Guardian, The Home Depot, The Home Retail Group, The Priceline Group, TIO Networks, Twitter, Uber, UnionPay, Valve, Vantiv, Venmo, Verifone, Verizon, Virgin Mobile, Vistaprint, Vodafone, Volusion, Waitrose, Walgreens Boots, WalMart, Warby Parker, WeChat, Whole Foods Market, Xoom, Yespay, YouCaring.

Data & Interactive Forecast

Juniper’s Remote Payments for Digital & Physical Goods forecast suite includes:
  • Service User Adoption:
    • Unique Remote Physical Goods Purchasers
    • Unique Remote Digital Goods Purchasers
    • Proportion of Adult (Aged 15+) Population Purchasing Remote Physical & Digital Goods
  • Remote Physical Goods Market:
    • Total Transaction Volume
    • Average Transaction Value
    • Total Transaction Value
    • Apple Pay/Android Pay Transaction Volume
    • Apple Pay/Android Pay Transaction Value
    • Splits According to Mobile Devices and PCs/Laptops
    • Payment Gateway Revenues
  • Remote Digital Goods:
    • Total Transaction Volume
    • Average Transaction Value
    • Total Transaction Value
    • Apple Pay/Android Pay Transaction Volume
    • Apple Pay/Android Pay Transaction Value
    • Splits According to Mobile Devices, PCs/Laptops & Other Connected Devices
  • Regional splits for 8 Key Regions, as well as country level data splits for:
    • Canada
    • China
    • Germany
    • Norway
    • Portugal
    • Spain
    • Sweden
    • Japan
    • South Korea
    • UK
    • US
  • Interactive Scenario Tool allowing users to manipulate Juniper’s data for 12 different metrics.
  • Access to the full set of forecast data of 84 tables and over 11,000 datapoints.
Juniper Research’s highly granular IFxls (Interactive Forecast Excels) enable clients to manipulate Juniper’s forecast data and charts to test their own assumptions by using the Interactive Scenario Tool and compare select markets and sectors side by side in customised charts and tables. IFxls greatly increase clients’ ability to both understand a particular market and to integrate their own views into the model.

Full Research Suite


Full Research Suite

Mobile & Online Remote Payments full research suite comprises:

  • Mobile & Online Remote Payments Executive Summary PDF Report
  • Mobile & Online Remote Payments Deep Dive Strategy & Competition PDF Report
  • Mobile & Online Remote Payments Deep Dive Data & Forecasting PDF Report
  • Mobile & Online Remote Payments Interactive Forecast Excel Data
  • Quarterly PDF Report & Excel Data Updates
  • 12 months' access to Mobile & Online Remote Payments data updates in harvest

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Annual Service




Quarterly Updates

Latest market data forecasts and impact analysis. Delivered as PDF and interactive Excel

Q1 2019



Q4 2018



Q3 2018




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Research Details

Windsor Holden
Fintech & Payments
8 Key Regions - includes North America, Latin America, West Europe, Central & East Europe, Far East & China, Indian Subcontinent, Rest of Asia Pacific and Africa & Middle East
Canada, China, Germany, Japan, South Korea, Norway, Portugal, Spain, Sweden, UK, USA