AI in Retail

AI in Retail: Segment Analysis, Vendor Positioning & Market Forecasts 2019-2023

Juniper Research’s latest AI in Retail data provides a detailed overview of how AI (Artificial Intelligence) and machine learning strategies are being harnessed by retailers to transform both back office operations and customer-facing efforts. The research analyses the regional outlook for AI in retail adoption, as well as offering analysis of key AI areas, such as demand forecasting and personalisation.

The AI in Retail trends report also examines the use of chatbots, AI-managed digital signage and smart checkout technologies in the retail environment; assessing their future viability. It also includes insightful player analysis alongside key recommendations for stakeholders in the industry to inform strategic planning.

The analysis covers key industry segments, including:
  • Demand Forecasting
  • Sentiment Analytics and Customer Service
  • Automated Marketing
  • Retail Chatbots
This AI in Retail market research suite includes:
  • Deep Dive Strategy & Competition (PDF)
  • 5-Year Deep Dive Data & Forecasting (PDF & Excel)
  • Executive Summary & Core Findings (PDF)
  • 12 months' access to harvest online data platform


Key Features

  • Sector Dynamics: AI drivers, strategic opportunities and recommendations for:
    • Personalisation
    • Demand Forecasting
    • Customer Analytics & Marketing
    • Payment Provider Analytics
    • Retail Chatbots
  • Regional Analysis: Detailed analysis of Juniper Research’s 8 key regions; assessing the current investment landscape, challenges to future investment and a future outlook.
  • Interviews: Leading AI in Retail vendors across the value chain interviewed, including:
    • Cortexica Vision Systems
    • Nosto
    • ViSenze
  • Juniper Research Leaderboard: Key player capability and capacity assessment for 15 emerging AI in Retail service providers.
  • AI in Retail Disruptors & Challengers Quadrant: Analyses 15 of the emerging and innovative technology companies with the potential to disrupt key retail markets.
  • Benchmark Industry Forecasts: Market segment forecasts for key AI in Retail verticals, including:
    • Demand Forecasting
    • Sentiment Analytics and Customer Service
    • Automated Marketing
    • Retail Chatbots
    • AI Digital Signage
    • Smart Checkouts

Key Questions

  1. At what pace are retailers expected to adopt machine learning services?
  2. What are the most viable use cases for AI deployment in the retail industry?
  3. Who are the key disruptors in this space, and what strategies are vendors employing?
  4. What are the key trends, drivers and challenges acting on the AI industry?
  5. How will the customer experience change with AI deployment in retail?

Companies Referenced

Interviewed: Cortexica Vision Systems, Nosto, ViSenze, ZestFinance.
Profiled: Adobe, Amazon, Cortexica Vision Systems, Evolv, Google, IBM, Intel, Microsoft, Oracle, Relex, Salesforce, SAP, Slyce, ToolsGroup, ViSenze.
Case Studied: Granify, JP Morgan Chase, Symphony RetailAI.
Included in Disruptors & Challengers Quadrant: AntVoice, Cognitive Operational Systems, Daisy Intelligence, Deepomatic, Emarsys, Focal Systems, Granify,, Nosto, Plexure, Satisfi Labs, Seez, Synerise,, Thread.
3PM Solutions, 3Sverige, 44Pixel, A.S. Adventure, AAEON, AB InBev, Accenture, Affirm, AiSensum, Al Tayer, Aldo, Alessi, Amway, Analyteq,, Apple, Argility, Ashley Furniture, Aston Martin, Avenue Supermarts, Axis, Best Buy, Blispay, BlueStone, Booths, BQ, Bread, Brooks Brothers, California Design Den, Caratlane, Carrefour, Celebrity Cruises, Centrica, Chalhoub Group, Charlotte Tilbury, Charming Charlie, CI&T, Cisco, Clicksco, Cognira, Columbus Consulting, CommerceHub, Conversionista, ConversionXL, COOP, Coop Denmark, Cosabella, Costa, Craveable Brands, CSAV Norasia, DataSine, Dell, Deloitte, Demandtex, Direct Investment, Ditto Labs, Dixons Carphone, Eagle Retailing, eBags, eBay, Ellos Group, Energie Direct, Essent, Euroflorist, Express, Facebook, Farfetch, Fashion Island, Fennobiz, Fit Analytics, Flipkart, Fluid AI, FMCG Retail, Focal Systems, Forecast Solutions,, Future Group, Galleria RTS, Gant, Gap, Glowforge, Goodrich, Goxip, GPA, Graymatter, GreenSky, Grokstyle, GS Shop, GSK, H&M, Hamleys, Hammerson, HipVan, Home Depot, Honeywell, Huawei, Ikea, IMS Evolve, Inbenta, Innogy, Interpark, Irvine Spectrum Centre, ITP Group, JCPenney, John Lewis, Kabbage, Kia, Kingston SCL, Klarna,, L’Oréal, La Redoute, Landal Greenparks, Lenox, LG, Lululemon Athletica, Lush, Macy’s, Maison du Monde, Mall of America, Malong Technologies, Manthan, Marks & Spencer, Mastercard, Maui Jim, MediaCorp, MNC Media, Mobiqa, Morrisons, Myntra, Naver, Neal Analytics, NeoMedia, Neudesic, Nike, Nixor, North Face, O2, Ocado, One Stop, Online Dialogue, Orange, OSP Retail, Pacific Internet, Paytm, Pitney Bowes, Plantasjen, Public, Publicis.Sapient, PWC, Pythian, Quann, Rackspace, Rakuten, Reebonz, Reliance Retail, Renner, River Island, Rossmann, RS, Samsung, Sensitel, Sentient Technologies, Sephora, Singtel, Solteq, Specsavers, Square, Strategix CFT, T. J. Maxx, Target, TelesensKSCL, Tesco, Ticketmaster, Tinyclues, T‑Mobile, Tommy Hilfiger, Travis Perkins, Trax, Tumi, Under Armour, UNIQLO, United Colours of Benetton, Urban Outfitters, Vente-Exclusive, Verizon, Very, Virgin, Visa, Vivo,, Waitrose, Walmart, Wellio, WHSmith, Wipro, Woolworths, WPP, Yosh.AI, Zabka, Zalando, Zalora.

Data & Interactive Forecast

Juniper Research’s latest AI in Retail forecast suite includes:
  • Regional splits for 8 key global regions, as well as country level data splits for:
    • Canada
    • China
    • Denmark
    • Germany
    • Japan
    • Norway
    • Portugal
    • Spain
    • Sweden
    • UK
    • US
  • AI retail services forecast, including users and revenues, across the following segments:
    • Demand Forecasting
    • Sentiment Analytics and Customer Service
    • Automated Marketing
  • Retail chatbot forecast, including the number of successful interactions and revenues from chatbot-based purchases.
  • AI digital signage forecasts, including the number of digital signs managed by AI and the service revenues generated.
  • Smart checkouts forecast, including the number of smart checkouts deployed and the resulting transaction volume and value.
  • Access to the full set of forecast data of 90 tables and over 11,880 datapoints.
  • Interactive Excel Scenario tool allowing users the ability to manipulate Juniper Research’s data for 12 different metrics.
Juniper Research’s highly granular interactive Excels enable clients to manipulate Juniper Research’s forecast data and charts to test their own assumptions using the Interactive Scenario Tool, and compare select markets side by side in customised charts and tables. IFxls greatly increase clients’ ability to both understand a particular market and to integrate their own views into the model.

AI in Retail Full Research Suite


Full Research Suite

AI in Retail full research suite comprises:

  • AI in Retail Executive Summary PDF Report
  • AI in Retail Deep Dive Strategy & Competition PDF Report
  • AI in Retail Deep Dive Data & Forecasting PDF Report
  • AI in Retail Interactive Forecast Excel Data
  • 12 months' access to AI in Retail data updates in harvest - find out more


Click here for more information and purchase options

Annual Service




Research Details

Juniper Research
Nick Maynard
Fintech & Payments
8 Key Regions - includes North America, Latin America, West Europe, Central & East Europe, Far East & China, Indian Subcontinent, Rest of Asia Pacific and Africa & Middle East
Canada, China, Denmark, Germany, Japan, Norway, Portugal, Spain, Sweden, UK, USA