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Resources

Our Resource pages provide access to a variety information sources including partner events, the Juniper Future Digital Awards programme and a variety of multimedia. In addition, you can subscribe to our Whitepapers or the Vision newsletter.

Juniper in the News

Juniper Research analysts are widely quoted in the press and actively participate in media interviews, discussions and events across the sector. We also work with private clients to develop corporate whitepapers, deliver workshops and lead media events.

Please contact marketing@juniperresearch.com to discuss your requirements.

Below is a selection of our most recent coverage:

Yahoo! Finance Yahoo! Finance
22/05/2019

Technologies Achieves World's First GSMA Universal Profile 2.0 A2P RCS Accreditation


...Support for A2P messaging, rich cards, privacy control and spam protection are also included in the specification to enable the accelerated industry adoption of A2P RCS business messaging, which analysts at Juniper Research estimate will enable $9.1 billion in operator revenue by 2022...

Read the full article here
Mobile Payments Today Mobile Payments Today
22/05/2019

Slowing mobile device cycle, consumer demand drive subscription revenue models


..."The biggest drive for subscription revenue will come from the supply side, as it allows for more predictable revenue cycles," James Moar, a senior analyst at Juniper Research, said via email. "This is particularly the case for industries like video games."...

Read the full article here
Yahoo! Finance Yahoo! Finance
21/05/2019

Juniper Research: Advertising Fraud Losses to Reach $42 Billion in 2019, Driven by Evolving Tactics by Fraudsters


...A new study from Juniper Research forecasts advertisers will lose $42 billion of ad spend globally this year to fraudulent activities committed via online, mobile and in-app advertising...

Read the full article here
VentureBeat VentureBeat
20/05/2019

Clinc raises over $50 million to bring conversational AI to cars, banks, and kiosks


...Moreover, U.K. based analysts at Juniper Research anticipates that there will be 8 billion digital voice assistants in use within four years, up from the 2.5 billion assistants in use at the end of 2018...

Read the full article here
Yahoo! Finance Yahoo! Finance
15/05/2019

Juniper Research: Digital Therapeutics Market to Exceed $32 billion by 2024 Offering Mixed Fortunes for Drug Companies


...A new report from Juniper Research has found that the market for digital therapeutics (software that augments or replaces traditional therapies), will expand rapidly over the next 5 years; reaching over $32 billion in revenues in 2024, up from an estimated $2.2 billion in 2019...

Read the full article here
Kitco News Kitco News
15/05/2019

Rapid bitcoin rally cheers crypto market investors, others wary


...“If most of the regulators and traders themselves are only vaguely aware of what is likely to happen in the next few days or weeks, then clearly the levels of risk associated with investing are very high,” said Windsor Holden of Juniper Research, an analysis firm specializing in fintech...

Read the full article here
WhatTheyTh!nk WhatTheyTh!nk
15/05/2019

Is In-App Use the Future of QR Codes?


...and Juniper Research predicts that the number of coupons redeemed via QR Codes will reach 5.3 billion by 2022...

Read the full article here
 
Techworm Techworm
11/05/2019

7 Ways eCommerce is Leveraging AI for a Better Customer Experience


...Retailer spending on artificial intelligence will reach $7.3 billion per year by 2022, according to Juniper Research...

Read the full article here
Mobile Marketer Mobile Marketer
09/05/2019

Study: Chatbots to drive $112B in retail sales by 2023


...Retail sales from chatbot-based interactions are forecast to almost double every year to $112 billion by 2023 from $7.3 billion this year, per an estimate by Juniper Research...

Read the full article here
Deseret News Deseret News
08/05/2019

New legislation could ban loot boxes from video games like 'Fortnite'


...Loot boxes and skin purchases in games are predicted to generate $50 billion for the video game industry by 2022, according to Juniper Research...

Read the full article here
Demotix Demotix
08/05/2019

Essential Digital Marketing Trends in 2019


...According to Juniper Research, $8 billion will be saved by businesses per year by 2022 thanks to chatbots...

Read the full article here
Forbes Forbes
08/05/2019

Unknown, Unwanted And Scam Calls Can Affect Customer Communications: How Do We Overcome Them?


...one Juniper Research report estimated that voice calling revenue would drop by about 45% ($157 billion) between 2018 and 2023, and it could continue to fall...

Read the full article here
Finextra Finextra
07/05/2019

How Virtual Cards Are Improving Business Payments


...Juniper Research predicts that online fraud will reach $25.6 billion by 2020...

Read the full article here
PRWeb PRWeb
07/05/2019

Cynet Announces Free Incident Response Tool to Validate, Understand and Remove Active IT Security Threats


...Juniper Research estimates that “the quantity of data stolen by cybercriminals could rise by as much as 175 percent over the next five years. Add to that uncertainties in the global economy and 2019 looks set to be a challenging year for cybersecurity professionals...

Read the full article here
Forbes Forbes
03/05/2019

Not All Chatbots Are Created Equal: Separating Hype From Reality


...Juniper Research forecasts that the deployment of chatbots will save businesses about $8 billion in productivity by 2022...

Read the full article here
UK Authority UK Authority
03/05/2019

Report says smart streetlights need interoperability


...Juniper Research has focused on the issue in The Future of Lighting and Urban Mobility in Smart Cities, which says smart street lights can contribute to improvements in traffic, mobility-as-a-service, public safety and public health...

Read the full article here
 
Mobile Marketer Mobile Marketer
03/05/2019

Unilever tests voice-powered ads on Spotify


...Voice commerce is predicted to grow to more than $80 billion a year by 2023, mostly on the strength of money transfers and digital media like on-demand movies, music and TV shows — not physical goods — Juniper Research predicted...

Read the full article here
Livemint Livemint
02/05/2019

Your smart, connected home can be a magnet for hackers


...Juniper Research predicts the number of IoT sensors and devices is set to exceed 50 billion by 2022...

Read the full article here
Mobile Payments Today Mobile Payments Today
01/05/2019

Juniper forecasts pure digital companies will process $14T in B2B payments by 2023


...Juniper Research has issued a new report showing that B2B transactions processed by pure-play digital operators will reach $14 trillion by the year 2023, an increase of $6.7 trillion compared with 2018 figures...

Read the full article here
ITWeb ITWeb
01/05/2019

When digitally transforming your business, prioritise security


...with Juniper Research predicting that cyber security breaches will result in an estimated 146 billion records being stolen by 2023...

Read the full article here
Yahoo! Finance Yahoo! Finance
01/05/2019

Juniper Research: Pureplay Digital Companies to Process $14 Trillion in B2B Payments by 2023


...New data from Juniper Research found that B2B transactions processed by pureplay digital operators will reach $14 trillion by 2023, up from $6.7 trillion in 2018, as the new entrants offer cheaper and faster services than established players in the space...

Read the full article here
Yahoo! Finance Yahoo! Finance
29/04/2019

Cyxtera Augments the Power of Total Fraud Protection with Risk Orchestrator


...According to Juniper Research, online fraud losses are expected to double, reaching $48 billion annually over the next five years, fueled by the continued epidemic of data breaches. Financial institutions remain responsible for preventing the execution of fraudulent financial transactions. Risk Orchestrator allows disparate solutions to communicate clearly and connect critical anti-fraud functions. This intelligence sharing results in more informed decisions that leverage contextual data gathered across all stages of the fraud lifecycle...

Read the full article here
Business 2 Community Business 2 Community
25/04/2019

How to Improve Customer Relations With AI


...Overall, by 2022, global spending on AI will grow to $7.3 billion a year, up from $2 billion in 2018 (Juniper Research), and, unlike what some may think, the biggest investments will come from client-facing areas...

Read the full article here
WWD WWD
24/04/2019

Retail Automation Platform Provider Vue.ai Raises $17 Million in Latest Round


... Vue.ai’s growth trajectory aligns with massive investments in AI being made by retailers and brands. Juniper Research expects global retailers and brands to dole out more than $7 billion in AI technologies over the next few years. “Retailers have entered an era where consumers expect a seamless brand experience thanks to behemoths like Amazon and Alibaba who are using AI to personalize products and services for shoppers,” Vue.ai said...

Read the full article here
VentureBeat VentureBeat
24/04/2019

Vue.ai raises $17 million for AI-driven retail products


AI in commerce is a fast-growing — and highly lucrative — industry. A recent report published by Juniper Research predicts that global retail spending on AI and machine learning will reach $7.3 billion per year by 2022, up from an estimated $2 billion in 2018...

Read the full article here
Yahoo! Finance Yahoo! Finance
24/04/2019

Juniper Research: Smart City Street Lighting Innovation to Realise $15 Billion in Energy Savings


New data from Juniper Research has revealed that smart street lighting deployments will realise $15 billion in cumulative energy savings for cities to 2023. These will be achieved as a result of converting lamps to energy-efficient LEDs as well as the addition of connectivity to monitor and control the status of each individual light; saving up to 50% energy per light.

Read the full article here
Fast Company Fast Company
23/04/2019

The most important tech boom designers are ignoring


Voice assistants are a part of everyday life, and they’re here to stay. Juniper Research recently released a report predicting that by 2023 there will be 8 billion digital voice assistants in use, tripling the estimated 2.5 billion voice assistants in use at the end of 2018...

Read the full article here
VentureBeat VentureBeat
22/04/2019

Chatlets.ai makes customer data collection easier with chatbots


Chatbot usage is on the rise worldwide, and not without good reason — according to Juniper Research, conversational assistants will drive cost savings of over $8 billion annually by 2022 (up from $20 million in 2017)...

Read the full article here
Forbes Forbes
21/04/2019

What You Need To Know About Chatbots


... Juniper Research also forecasts that this technology will save businesses about $8 billion annually by 2022...

Read the full article here
Finanz und Wirtschaft Finanz und Wirtschaft
21/04/2019

Wearables: Trotz boomendem Markt kein einfaches Investment


... Der Umsatz mit solchen Geräten wird gemäss Schätzungen von Juniper Research bis im Jahr 2022 auf über 70 Mrd. $ steigen. Das ist gegenüber dem Niveau von 2018 eine Verdreifachung. Da gleichzeitig die Zahl verkaufter Geräte weniger stark steigt – von 2019 bis 2022 um 50% –, werden sie tendenziell teurer. Gemäss Juniper-Analyst James Moar findet das stärkste Wachstum derzeit in Europa statt...

Read the full article here
Mobile Marketer Mobile Marketer
18/04/2019

Facebook is building a voice assistant


... The number of voice assistants in use will jump threefold to 8 billion by 2023 from 2.5 billion at the end of last year, per a forecast from Juniper Research, suggesting that Facebook now wants to get in on the action and diversify its tech offerings...

Read the full article here
CNBC CNBC
18/04/2019

The keyboard will be gone in five years and voice tech is ‘the opportunity of a decade,’ investor says


... According to tech research firm Juniper Research, about 2.5 billion digital assistants were used by consumers across a range of devices at the end of 2018, and that number is expected to climb to 8 billion by 2023...

Read the full article here
ZDNet ZDNet
17/04/2019

Fitbit's second act: Can the original fitness band maker stage a comeback with healthcare?


... "Healthcare is a much broader category than fitness. It's more generally appealing in terms of people that are going to get onboard with it -- it's relevant to pretty much everyone, whereas programmes to get fit are something that you have to have a particular mindset to do, whereas everyone wants to get healthy," says James Moar, senior analyst at tech analyst Juniper Research...

Read the full article here
Media Post Media Post
17/04/2019

AI Faces 'Diversity Crisis'


... Among other major investors, AI spending by retailers will reach about $12 billion by 2023, according to Juniper Research...

Read the full article here
Retail Dive Retail Dive
17/04/2019

Can chatbots charm consumers?


... There continues to be hype around retail applications for messaging chatbots. A Juniper Research study from last year suggested that they can provide benefits that include both cost savings and sales generation, including a projected $112 billion in e-commerce transactions by 2023...

Read the full article here
i newspaper i newspaper
17/04/2019

Hey Alexa, I’m lonely – why it can be good to talk to your Amazon voice assistant


... There are already an estimated 2.5 billion voice assistants in use around the world, according to the tech consultancy Juniper Research, and that number is expected to grow to 8 billion by 2023...

Read the full article here
HackRead HackRead
16/04/2019

Crooks are selling “Digital Doppelgangers” to bypass anti-fraud protection


... Juniper Research claims that online payment frauds will reach over $43 billion by the year 2023, which means the losses will almost double from the amount in 2018, which was $22 billion. In their blog post, Kaspersky researchers wrote that this isn’t very surprising given the level of advancement cybercriminals have reached in developing malicious software and security evasion tools...

Read the full article here
WWD WWD
16/04/2019

Meet Liam Nikuro, Japan’s First Male Virtual Influencer


As the use of artificial intelligence soars (the global fashion and retail industries are pegged to dole out $3.6 billion on the technology this year, according to Juniper Research), 1sec Inc. said it has created Japan’s first male “virtual influencer,” Liam Nikuro...

Read the full report here
VentureBeat VentureBeat
15/04/2019

How Amazon, Apple, Google, Microsoft, and Samsung treat your voice data


Alexa. Cortana. Google Assistant. Bixby. Siri. Hundreds of millions of people use voice assistants developed by Amazon, Microsoft, Google, Samsung, and Apple every day, and that number is growing all the time... Juniper Research predicts that voice assistant use will triple, from 2.5 billion assistants in 2018 to 8 billion by 2023...

Read the full article here
The Irish Times The Irish Times
12/04/2019

Loot boxes have opened a debate on gaming and a route into gambling


... “How can free games cost so much?” you might ask. A study from Juniper Research says the gaming industry is predicted to have a value of over $160 billion by 2022. And 47 per cent of that will be generated from micro-transactions or in-app purchases such as loot boxes...

Read the full article here
MediaPost MediaPost
11/04/2019

Retail AI Spending Projected To Hit $12 Billion


Worldwide spending by retailers on artificial intelligence services will reach $12 billion by 2023, according to a new study by Juniper Research...

Read the full article here
Airport Industry Review Airport Industry Review
10/04/2019

How does in-flight WiFi work?

... “Over the next five years, connectivity will increasingly become a standard aircraft feature,” says Nick Maynard, senior analyst at Juniper Research. “Juniper predicts that the number of connected aircraft will grow by 118% between 2018 and 2023, with over 34,000 commercial and business aircraft outfitted by 2023.”...

Read the full article here
ComputerWeekly ComputerWeekly
09/04/2019

Digital doppelgangers for sale to defeat anti-fraud tech


... A study by Juniper Research estimates that losses from online payment frauds will reach $43bn by 2023, up from $22bn in 2018, making anti-fraud and cyber security measures a top concern for the industry, the researchers note in a blog post...

Read the full article here
Bloomberg Bloomberg
08/04/2019

Anti-Fraud Startup Riskified Is Said to Seek $200 Million in Funding


... E-commerce fraud has exploded in recent years-- growing faster than the entire market of online transactions by some accounts-- and is expected to cost retailers about $130 billion globally over the next five years, according to Juniper Research...

Read the full article here
Mobile Marketer Mobile Marketer
04/04/2019

Pandora presses play on voice-activated ads


... Still, voice commerce is predicted to grow to more than $80 billion a year by 2023, but mostly on the strength of money transfers and digital media like on-demand movies, music and TV shows — not physical goods, Juniper Research predicted.

Read the full article here
The Times of India The Times of India
03/04/2019

How new age tech is powering the ad biz


... According to Juniper Research, ad fraud has reached $19 billion and will rise to $44 billion by 2022. "The intent of ads is to target human users, but intermediaries are artificially boosting clicks by engaging bots to increase ad spends," Jayachandran says...

Read the full article here
Retail TouchPoints Retail TouchPoints
02/04/2019

34% Of Retailers Suffer From ‘Friendly Fraud,’ But Good Communication Fights Back


While retailers are braced to deal with criminal types of fraud, a different response is needed to combat friendly fraud: chargebacks that arise out of legitimate transactions. These costs are a growing concern for the retail industry: 34% of retailers have experienced friendly fraud, which contributed to the $31 billion lost due to chargebacks in 2017, according to a study by Juniper Research...

Read the full article here
PaymentsSource PaymentsSource
01/04/2019

5 ways biometrics are going mainstream for payments


... According to a recent Juniper Research Study on biometrics, mobile biometrics will authenticate $2 trillion in remote and in-store payments in 2023, up from an estimated $124 billion in 2018. Juniper predicts that the fastest growth will come from biometrically-verified mobile commerce transactions which will represent 57 percent of all biometric transactions in 2023, up from 28 percent in 2018...

Read the full article here
Forbes Forbes
29/03/2019

Why Retail Is One Of The Leading Sectors Investing In AI


... In conjunction with the internet- and smartphone-fueled changes to consumer attitudes and shopping behaviors, traditional retailers face existential threats from the growing power of digital natives like Amazon. In an effort to level the playing field, retailers have turned to artificial intelligence (AI). Juniper Research predicts retailers will spend $7.3 billion on AI by 2022, compared with the approximately $2 billion spent in 2018...

Read the full article here
The Orange Country Register The Orange Country Register
28/03/2019

Cybersecurity: As technology advances, so do potential threats to privacy and security


... The FBI started including cyber outlaws in its “Most Wanted” list in 2014. Since that time, the list has grown to include 42 people and groups in 2018, according to Norton, the antivirus company many of us see every morning when we boot up the computer. In a recent report collected by Juniper Research, it was predicted that more than half of data breaches globally will occur in the United States by 2023...

Read the full article here
Retail Dive Retail Dive
27/03/2019

Rent the Runway sued by rental competitor


The business prides itself on being a mashup of the world's largest dry cleaner as well as a logistics operator, style consultancy, subscription service and tech company. Last year, the company also began monetizing its expertise in supply chain through the launch of a logistics arm that helps brands through the process of offering their clothing for rental. It's a compelling value proposition for brands looking for growth given the sharing economy is estimated to hit $40.2 billion by 2022, according to 2017 estimates from Juniper research.

Read the full article here
The Fintech Times The Fintech Times
27/03/2019

Juniper Research Offers TFT Exclusive Equifax Hearing Insights


Following TFT’s coverage of the March 7 U.S. Senate hearing on the “devastating data breach” experienced by Equifax in 2017, we asked Steffen Sorrell, Principal Analyst at Juniper Research for his insights...

Read the full article here
MobileMarketing MobileMarketing
26/03/2019

Tapping into the second-screening opportunity


... The scale of ad fraud still isn’t really known. Some conservative estimates place levels of fraud at $6bn all the way up to $19bn (according to Juniper Research), and that’s just in a single year. Not only that, but marketers also need to safeguard their brand from ad placements across inappropriate content online. Again, the extent is not fully known, but recent events have led to Nestle, Epic Games and Disney boycotting YouTube...

Read the full article here
Financial Times Financial Times
21/03/2019

Can hybrid watches hijack the ascent of the smartwatch?


... James Moar of UK-based data analysts Juniper Research agrees that the hybrid sector looks promising and in 2018 accounted for 22 per cent of all smartwatch sales.

Read the full article here
PYMNTS PYMNTS
20/03/2019

Report: Virtual Card Use To Exceed $1T By 2022 Despite Limited Appeal


Online and digital research company Juniper Research released a new report on Tuesday (March 19) saying the yearly value of virtual cards (temporary cards only usable for one transaction) is going to grow, but that adoption to the technology will be slow, according to a news release.

Read the full article here
Forbes Forbes
19/03/2019

Technology Trends That Will Inform Ad Strategy In 2019 And Beyond


... At CES, evidence of the massive impact and growth of voice technology was everywhere. There has been some press about flaws in connected home technology, such as products that accidentally (or purposely) watch or listen to consumers. However, more than half of U.S. households are expected to have smart speakers by 2022, according to Juniper Research.

Read the full article here
FierceWireless FierceWireless
19/03/2019

Cost of foldable phones will limit uptake: Juniper Research


Juniper Research finds that the cost of new foldable phones will be prohibitive for the majority of people in 2019 and 2020. The Samsung Galaxy Fold costs about $2,000, and the Huawei Mate X costs about $2,600. “If the technology is to become commonplace, then it is imperative that these prices decrease within three years or risk becoming a ‘flash in the pan’ such as 3D television and HD DVDs,” states Juniper’s recent report “Intelligent Connectivity, 5G & the IoT – the Best of MWC 2019.

Read the full article here
IOL IOL
14/03/2019

Top toy trends for 2019 revealed


... According to Juniper Research, the market is expected to grow as “smart toys will represent an $18billion hardware and software market by 2023, up from an estimated $6-billion in 2018”.

Read the full article here
Philadelphia Business Journal Philadelphia Business Journal
14/03/2019

Former Aetna president launches company selling a virtual assistant with health care smarts


A study conducted by Juniper Research projects 275 million voice-activated devices will be in use by people in their homes by 2023.

Read the full article here
Retail Dive Retail Dive
13/03/2019

Mastercard to acquire fintech company Ethoca


... Fraud continues to be a growing problem in the digital commerce sector. Juniper Research noted in a recent report that retailers could lose $130 billion by 2023 due to online, card-not-present fraud incidents.

Read the full article here
Financial Buzz Financial Buzz
13/03/2019

Mastercard to Acquire Ethoca to Reduce Digital Commerce Fraud


... According to Juniper Research, annual online payment fraud losses from digital commerce, airline ticketing, money transfer and banking services, will reach USD 48 billion by 2023; up from the USD 22 billion in losses projected from 2018. Over the next five years, retailers are expected to lose USD 130 Billion in online fraud.

Read the full article here
Media Post Media Post
13/03/2019

Here Come The Banking Chatbots


... The operational cost savings from using chatbots in banking is projected to reach $7.3 billion globally by 2023, according to a new study by Juniper Research. That would be a significant increase from the estimated savings of $209 million this year.

Read the full article here
Forbes Forbes
12/03/2019

Will Self-Regulation Be Enough To Keep Ad Fraud Legislation At Bay?


Is 2019 destined to be the year in which the menace of ad fraud finally makes the front pages of mainstream media around the world? With the vast sums of stolen money involved -- Juniper Research reported $19 billion in 2018, while others believe this is a conservative estimate -- it’s perhaps surprising that it isn’t already a bigger story. But now, a serious momentum is beginning to grow around the issue, with both law enforcement agencies and political figures becoming increasingly engaged with it.

Read the full article here
memeburn memeburn
11/03/2019

Chatbots: the $8-billion opportunity


Chatbots have passed through the initial hype and are moving into the more practical, nitty-gritty phase of implementation. And with good reason. Juniper Research notes that through this type of automation, chatbots can bring about $8 billion worth of savings per annum by 2022, up from $20 million in 2017.

Read the full article here
Bloomberg Bloomberg
11/03/2019

Amazon’s Alexa has 80,000 Apps—and No Runaway Hit


... “There are kind of a cluster of features people are coming to expect for voice: a daily news summary, weather, timers and a random fact,” said James Moar, an analyst at Juniper Research who tracks voice software. Beyond that? “People aren’t really experimenting that much.”

Read the full article here
USA Today USA Today
11/03/2019

Identity theft: 7 ways to protect yourself from cybercriminals


Brace yourself for some cold, hard, facts. Cybercriminals will steal an estimated 33 billion records by 2023, according to Juniper Research, a firm that forecasts digital tech trends. Half of all data breaches globally will occur in the U.S. alone, Juniper says.

Read the full article here
PaymentsSource PaymentsSource
06/03/2019

Savvy crooks make card not present fraud a risk without end


... Fraud against e-commerce merchants is growing faster than the rate of e-commerce sales, and Juniper Research projects that retailers will lose $130 billion to CNP fraud between now and 2023.

Read the full article here
Canadian Underwriter Canadian Underwriter
04/03/2019

How to save insurers $1.3 billion a year on claims administration


Artificial intelligence will become a “big time saver” for claims adjusters and will eventually allow the industry to save billions a year in costs, one researcher says. For auto claims, insurers are already using AI to make recommendations on whether damaged vehicles should be repaired or scrapped, said Nick Maynard, a senior analyst for Juniper Research Ltd., in an interview.

Read the full article here
San Francisco Business Times San Francisco Business Times
04/03/2019

Amazon stretches cashierless footprint with third Go store in San Francisco


... Juniper Research estimates the fast-growing smart store technology market will generate more than $78 billion in annual transaction revenue by 2022, up from an expected $9.2 billion this year.

Read the full article here
Silicon Republic Silicon Republic
02/03/2019

AT&T and Vodafone partner for major automotive IoT deal


... Juniper Research has published a report that claims the number of contactless ticket users will jump to 468m by 2023, up from an estimated 180m in 2019. This, it said, will mean that one in four digital tickets will be contactless in 2023.

Read the full article here
ABC News 7 WJLA ABC News 7 WJLA
28/02/2019

7 On Your Side: Video game loot boxes face addiction allegations


... Market research firm Juniper Research credits loot boxes in expanding the video game market from $117 billion this year to $160 billion by 2022.

Read the full article here
Forbes Forbes
27/02/2019

Banks Are Promoting 'Female' Chatbots To Help Customers, Raising Concerns Of Stereotyping


... So-called chatbots have become a useful cost-cutting tools for companies with large subscriber bases (think banks, insurance firms and mobile phone operators). As they replace human call-center workers, such bots will help save banks an estimated $7.3 billion in operational costs by 2023, Juniper Research predicts.

Read the full article here
Mobile Marketer Mobile Marketer
26/02/2019

Contactless ticketing to jump 3x by 2023, study finds


The number of contactless ticketing users will nearly triple to 468 million by 2023 from 180 million this year, per a new forecast from Juniper Research. The firm predicts that one in four digital tickets purchased will be contactless in 2023.

Read the full article here
CNET CNET
25/02/2019

Crypto phone maker Sikur wants you to bank through your mobile carrier


... In 2018, analysts from Juniper Research predicted that 2 billion people, or 40 percent of the global population, would be using mobile banking by the end of the year. This number incorporates people using digital tools provided by their own banks, but also those embracing new banking systems and tools such as Monzo, which has grown in popularity in the UK and may have a US launch on the cards soon.

Read the full article here
PYMNTS PYMNTS
25/02/2019

Sage, Modulr Link For Supplier Payments, Payroll; Tappy Technologies Teams With Timex


Welcome to The Axis, your late look at payments news from around the world. Coverage includes ... U.K.-based Juniper Research is projecting that contactless payments will be on the uptick ...

Read the full article here
International Business Times International Business Times
24/02/2019

Alexa vs Google Assistant: Who Dominates The Voice Commerce Market?


... A new Juniper Research report estimates there will be 8 billion devices with integrated voice assistants by 2023 compared to 2.5 billion at the end of 2018. This boom has led to a mammoth $80 billion "voice commerce" market, said the report.

Read the full article here
Mobile Payments Today Mobile Payments Today
21/02/2019

Juniper Research study says banks to save $7.3B by 2023 due to chatbot integration


Juniper Research released a study showing that banks will save $7.3 billion in costs globally by 2023 due to the increased use of chatbots, up from $209 million in 2019.

Read the full article here
ZDNet ZDNet
20/02/2019

Samsung's Bixby gets a little smarter


... While Bixby is far behind its competitors, the virtual assistant market is still growing quickly. Last week, the UK-based Juniper Research estimated there will be about 8 billion voice assistants in use in 2023, with a compound annual growth rate of 25.4 percent. While smartphone assistants will be the largest platform for virtual assistants by volume, Juniper says, smart TVs will be the fastest growing, with  CAGR of 121.3 percent.

Read the full article here
Mobile Marketer Mobile Marketer
20/02/2019

Apple, Samsung, Fitbit, Fossil will lose smartwatch share, study says


Apple, Samsung, Fitbit and Fossil's combined share of the smartwatch market will slide to 47% of global shipments by 2023 from an estimated 58% last year, per a forecast from Juniper Research. The growth of smaller smartwatch vendors such as Garmin, Huami and Huawei will challenge the more established brands.

Read the full article here
Media Post Media Post
19/02/2019

New Smartwatch Companies Rival Traditional Leaders


Apple, Samsung and other top smartwatch makers are quickly losing market share to new players, new research suggests.  

Apple, Fossil, Fitbit and Samsung will see their collective market share for watch shipments slide from 58% last year to 47% by 2023, per Juniper Research.

Read the full article here
AndroidPIT AndroidPIT
14/02/2019

Digital voice assistants to total 8 billion globally by 2023


Whilst it is smart speakers such as the Amazon Echo and the Google Home Mini that are driving the rise of digital voice assistants - that market will grow by more than 40% annually over the next five years - it is a wider array of connected devices that is expected to drive the total to those dizzying heights of 8 billion total. The prediction comes via the latest estimates from Juniper Research, a British company. According to the market research experts, smart TVs will have the biggest expansion, growing at a rate of more than 120% every year for the next five years.

Read the full article here
PhoneArena PhoneArena
13/02/2019

Today's 2.5 billion voice assistants could grow to 8 billion in just 5 years


... the latest estimates from Juniper Research circle the 2.5 billion magic number at the end of 2018, which is forecasted to reach as many as 8 billion digital voice assistants in use by 2023. That would represent a tripling of today's already impressive count, as well as growth of over 100 percent reported every year for the next half a decade as far as smart TV-powered voice assistants are concerned.

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Media Post Media Post
12/02/2019

8 Billion Digital Voice Assistants Projected


The number of digital voice assistants in use will grow to 8 billion by 2023, according to a new forecast by Juniper Research. This would be an increase from an estimated 2.5 billion at the end of last year as smartphone assistants remain the largest platform by volume, due to Google Assistant and Apple Siri.

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ZDNet ZDNet
12/02/2019

Our brand new Alternative Lending Eight billion voice assistants will be in use by 2023


... It is the ability to control IoT devices as well as integrate into them which Juniper Research believes will promote the growth of the voice assistants space.

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TechCrunch TechCrunch
12/02/2019

Voice assistants in use to triple to 8 billion by 2023


The use of voice assistants is set to triple over the next few years, according to a new forecast from the U.K.-based analysts at Juniper Research. The firm estimates there will be 8 billion digital voice assistants in use by 2023, up from the 2.5 billion assistants in use at the end of 2018.

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Tech Wire Asia Tech Wire Asia
11/02/2019

How retailers can leverage AI to wow customers


... According to one Juniper Research study, the retail industry is set to spend some US$7.3 billion on AI solutions in the next three years, as compared to US$2 billion last year.

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ITWeb ITWeb
11/02/2019

Smartphones unleash the next biometric revolution


... According to a Juniper Research report, mobile biometrics will authenticate $2 trillion worth of in-store and remote mobile payment transactions annually by 2023. The fastest growth will come from biometrically-verified remote m-commerce transactions, reaching over 48 billion in volume, making up around 57% of all biometric transactions.

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Sports Pro Sports Pro
08/02/2019

Sports rights to drive US$250bn digital spend in 2019


Global consumer spend on digital content will reach US$250 billion in 2019, an increase of US$23 billion year-on-year, according to a new study. Among the most prominent forms of media, Juniper Research has found that subscription-based video on demand (SVOD) will be a key force behind online growth, indicated by the entry of social and digital content platforms into the sports over-the-top (OTT) space.

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VentureBeat VentureBeat
07/02/2019

Microsoft’s Healthcare Bot service becomes generally available in Azure Marketplace


A chatbot to complement a doctor’s visit? It’s not as radical as it sounds. Hospitals and health systems have plenty of incentive to further adoption of AI conversational agents ... Juniper Research found that chatbots could lead to cost savings of over $8 billion by 2020.

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PC Mag PC Mag
07/02/2019

8 Ways Artificial Intelligence Is Revolutionizing Retail


... Juniper Research predicts retailers will spend $7.3 billion on AI by 2022, compared with the approximately $2 billion spent in 2018. Both brick-and-mortar and online retailers are now deploying robots.

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IBC IBC
06/02/2019

Sports video to boost global content revenues to $250 billion


... Driving the substantial growth in 2019 is the big ticket spending from OTT players including Netflix, Amazon and Apple with anticipated budgets of $8 billion, $5 billion and $1 billion respectively in 2018. Further, Amazon, Facebook and Twitter streaming services have acquired sporting rights that will bolster the content market share, according to a study by Juniper Research.

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Forbes Forbes
06/02/2019

Will Contactless Card Payments Kill OEM Mobile Payments And Does It Really Even Matter?


A new survey from Juniper Research has found that OEM (original equipment manufacturer) pay solutions (such as Apple Pay and Google Pay) are on the decline in the US, with contactless card payments rising.

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Quartz Quartz
01/02/2019

Apple should issue a debit card


... Contactless payment terminals have popped up around the US, giving smartphone wallets (and devices like the Apple Watch) a chance to catch on before near-field communication (NFC) is widely enabled on payment cards. But in a survey of smartphone users by Juniper Research, only 14% of respondents said they use a wallet provided from the likes of Apple or Google. ”The window of opportunity in the US for mobile payment providers like Apple Pay and Google Pay is closing fast,” according to the technology research firm.

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Mobile Payments Today Mobile Payments Today
31/01/2019

Juniper Report warns contactless cards threaten growth of OEM pay in U.S.


A Juniper Research report warns that the window for mobile pay services, like Apple Pay and Google Pay, is closing fast, as just 14 percent of U.S. consumers use OEM-pay services, defined as payment services provided by smartphone vendors.

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Media Post Media Post
31/01/2019

VR Headsets Forecast To Reach 54M By 2023


... By 2023, shipments of VR headsets will reach 54 million -- up from an estimated 21 million this year -- Juniper Research predicts. That would amount to 160% growth over four years.

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CSO CSO
29/01/2019

10 cybersecurity trends to watch for 2019


The corporate world was rocked by a number of high-profile data breaches and ransomware attacks in 2018. Juniper Research estimated that the quantity of data stolen by cybercriminals could rise by as much as 175 percent over the next five years. Add to that uncertainties in the global economy and 2019 looks set to be a challenging year for cybersecurity professionals.

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Forbes Forbes
28/01/2019

Are Smart Biometric Garments Going To Replace My Family Doctor?


... The smart clothing has grown significantly since 2015. New research by Juniper Research predicts that more than 7 million smart clothing units will be shipped to consumers units by 2020, and this number will increase to 30 million by 2022. Among the wearable marketplace, the smart clothing is growing at 102% CAGR, compared to hearables and smart-watches which are both growing at 31% CAGR. Juniper Research also predicts that the smart-clothing market will grow in value to US$ 1 billion in the next two years.

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Gulf News Gulf News
24/01/2019

Business of health care gets a hand from wearable tech


... According to Juniper Research’s latest report, health care spend in wearables is expected to reach $60 billion by 2023 as monitoring devices and hearables become must haves in delivering care. And that five million individuals will be remotely monitored by health care providers by 2023.

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Independent.ie Independent.ie
24/01/2019

VR Education beats Davy's prediction thanks to Titanic


... The results come on the back of forecasts last week by industry consulting and data group Juniper Research, which predicted revenues from VR-specific games will reach $8.2bn (€7.2bn) by 2023, up from $1.2bn in 2019.

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SFGate SFGate
23/01/2019

Target will soon accept Apple, Samsung, Google payments


... Contactless payments are expected to account for about 15 percent of in-store transactions globally next year, a recent report by Juniper Research said. Americans have trailed shoppers in parts of Asia and Europe in using them. Of those tap transactions, contactless credit cards are used far more than smartphones or watches, Juniper said.

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Mobile Marketer Mobile Marketer
23/01/2019

Mobile ticketing for sports will surge 64% by 2023, Juniper Research says


Mobile ticketing for sporting events is becoming the norm with spending set to jump 64% to $23 billion by 2023 from $14 billion this year, according to a study by Juniper Research. About 80 million people used mobile ticketing for sports last year amid the growing popularity of team-specific apps created to boost fan engagement, per the researcher.

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Star Tribune Star Tribune
23/01/2019

Target joins 'contactless' wave, welcomes Apple, Samsung, Google payments


... Contactless payments are expected to account for about 15 percent of in-store transactions globally next year, a report issued last year by Juniper Research said. Americans have trailed consumers in parts of Asia and Europe in using them. Of those “tap” transactions, contactless credit cards are used far more than smartphones or watches, Juniper said.

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Mobile World Live Mobile World Live
22/01/2019

Mobile ticketing to hit nearly 2B users by 2023


The mobile ticketing market will reach 1.9 billion users by 2023, driven by increased uptake of smart city transport initiatives and sporting event engagement, Juniper Research found.

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Silicon Republic Silicon Republic
18/01/2019

Healthcare spend in wearables to reach $60bn by 2023


New findings from Juniper Research revealed that wearables – including health trackers and remote patient monitoring devices – are set to skyrocket in demand in healthcare, with $20bn forecast to be spent annually on these devices by 2023.

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The Irish Times The Irish Times
17/01/2019

Revenues from virtual reality specific games to reach $8.2bn by 2023


A new study from Juniper Research has found that revenues from virtual reality (VR) specific games will reach $8.2 billion (€7.2bn) by 2023, up from $1.2 billion in 2019.

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Quartz Quartz
16/01/2019

Honda drivers are getting new perks—in exchange for their data


... The advertising business is hard and, in many ways, messier than it has ever been. As budgets shift to digital marketing, ad fraud is rampant, with Juniper Research anticipating it to reach $44 billion in 2022. Service and technology providers in the industry, tired of being despised almost as much as members of Congress, have come up with euphemisms to describe what they do, such as “digital transformation” or “storytelling.” Even a behemoth like Ogilvy doesn’t make ads anymore: Its homepage says they “turn the brand into an experience.”

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Information Age Information Age
16/01/2019

What are the key technologies for embracing digital transformation in 2019?


... The retail industry, in particular, is embracing AI en masse in attempt to improve their understanding of consumer preferences. Juniper Research estimates that global retailer spending on AI will reach $7.3 billion per year by 2022 as retailers attempt to develop their understanding of customer preferences. AI’s potential isn’t limited to the retail industry either, with companies from all walks of life attempting to improve decision making.

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Media Post Media Post
15/01/2019

Juniper Research Predicts VR Games Market Will Still Come Around


... But things will be looking up. A report from Juniper Research predicts there will be more than 100 million mobile VR devices by 2023, up from just 52 million by the end of 2019. If there is cheap, good VR mobile content, Juniper says, that will push users to try other VR platforms.

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Chief Marketer Chief Marketer
14/01/2019

How to Identify Mobile Ad Fraud


It’s inevitable that as mobile ad spending goes up, so does mobile ad fraud. Mobile ad spending is growing by 20% this year and is valued at over $75 billion, according to Forbes. RetailDive reports that fraud rates have almost doubled since 2017 and Juniper Research estimates that ad fraud will cost advertisers $19 billion in 2018. There are many forms of fraud, ranging from click spam, SDK spoofing and false impressions to faked installs. The effects have been devastating on budgets and data sets.

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Media Post Media Post
14/01/2019

Wearable Health Device Market Driven By Tech, Data Mining


Health-related gadgets and services featured prominently throughout CES 2019 — for good reason.

Wearables -- including health trackers and remote patient monitoring devices — are set to become a $20 billion industry by 2023, according to the latest forecast from Juniper Research.

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The Jakarta Post The Jakarta Post
11/01/2019

Economic benefits of home-sharing: New industries, jobs


The sharing economy is projected by 2022 to more than double its current revenue to reach US$40.2 billion, according to Juniper Research.

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Bank Info Security Bank Info Security
11/01/2019

Card-Not-Present Fraud Costs Mount


A Juniper Research analysis of why card-not-present fraud will continue to grow leads this week's edition of the ISMG Security Report.

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Las Vegas Review Journal Las Vegas Review Journal
07/01/2019

CES 2019: Smart speakers are changing consumer behavior


... About 900 million voice-assistant-enabled devices are expected to be in use in the U.S. by 2022, a 95 percent increase from today, according to a white paper from United Kingdom-based Juniper Research.

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The Telegraph The Telegraph
04/01/2019

YouTubers criticised for promoting 'loot box' gambling games to young children


Popular YouTubers have come under fire for promoting controversial games linked to gambling to young viewers...

... Loot boxes are worth a reported $30bn and are set to exceed $50bn by 2022, according to data from Juniper Research.

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Retail Dive Retail Dive
03/01/2019

Digital card-not-present fraud to hit $130B by 2023


Card-not-present (CNP) online payment fraud is a frequent research topic of Juniper's, and a year and a half ago the consultancy forecasted that retailers would lose $71 billion to CNP fraud by 2022. Now, Juniper is predicting a much higher loss total for just one year later. The problem is growing fast.

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PYMNTS PYMNTS
03/01/2019

Study: Merchants To Lose $130B In Digital CNP Fraud


... Juniper Research’s new report, Online Payment Fraud: Emerging Threats, Segment Analysis & Market Forecasts 2018-2023, explained that complex cross-channel fraud will become the “new normal” in the coming years — and retailers are simply not prepared to fight against it.

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The PayPers The PayPers
03/01/2019

Retailers are set to lose USD 130 bln in CNP fraud


A new study from Juniper Research has found that retailers are set to lose around USD 130 billion in digital CNP fraud between 2018 and 2023.

Juniper’s research, Online Payment Fraud: Emerging Threats, Segment Analysis & Market Forecasts 2018-2023, claimed that as cybercriminals seek to monetise their knowledge to a wider, less tech-savvy audience, complex cross‑channel fraud will become the ‘new normal’, with retailers ill-prepared to fight it.

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Mobile Payments Today Mobile Payments Today
02/01/2019

Juniper predicts $130B in card-not-present fraud by 2023


Juniper Research estimates retailers will lose $130 billion in "card not present" fraud in the next five years, according to a report issued by the firm.

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Jerusalem Post Jerusalem Post
29/12/2018

A universal solution for the electric vehicle revolution


... [EV Meter] is on course to take advantage of the combination of two trends in the coming years: the increase in contactless payments and electric vehicle purchases. According to a recent report by technology market specialist Juniper Research, more than half of all point of sale (POS) purchases are expected to be contactless by 2022.

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Clickz Clickz
19/12/2018

Online ad fraud in 2018 hit $19bn: How blockchain could eliminate it


“$30 million dollars of fake ads is just the tip of the iceberg.”

At the end of November 2018, the Department of Justice indicted a massive digital ad fraud ring, exposing the myriad exploitations of the current ad tech model.

In 2018 alone, advertisers will lose $19 billion to fraud, according to Juniper Research.

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ITProPortal ITProPortal
18/12/2018

Building on blockchain: Should you look in-house or outsource?


... A Juniper Research report recently affirmed that 57 per cent of large corporations are either actively considering, or are in the process of, deploying blockchain technology. In fact, 90 per cent of major North American and European banks are exploring blockchain solutions. The problem is 94 per cent of Fortune 500 executives with plans to implement blockchain technology also reported that they’re going to have problems locating the talent needed to make their plans a reality.

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Bloomberg Bloomberg
17/12/2018

Your High-Tech Car Is a Magnet for Hacking


... with Daimler AG’s Car2Go car sharing beefing up security measures after a limited number of accounts were hacked, risks around vehicle cybercrime are only going to get worse. Connected cars are forecast to double to 775 million by 2023, according to Juniper Research, enlarging the pool of convenience features like keyless entry, apps to turn on heating remotely and smartphone connection via bluetooth.

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NBC News NBC News
17/12/2018

Paying with your phone is handy... until you find out how much more you spend


... Among the most popular mobile wallets in the United States are Apple Pay, Samsung Pay, Android Pay and Walmart Pay, with each having their own limitations, including device compatibility and where they can be used.

Apple Pay is expected to account for half of all mobile wallet usage by 2020, according to a report from Juniper Research.

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Quartz Quartz
07/12/2018

Hackers will increasingly target young video game players in 2019


... Juniper Research, a specialist in digital markets, also found that the skin-trading industry, in which where gamers buy and sell valuable in-game items, was worth $50 billion in 2017. The majority of Fortnite’s revenue, which was over $1 billion as of July this year, comes from selling in-game add ons.

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Barron's Barron's
07/12/2018

Here’s the Innovation Videogame Companies Can’t Afford to Get Wrong


... An April report from Juniper Research suggested that consumers could spend $50 billion on “loot boxes”—basically, digital goods associated with popular games—by 2022. That revenue is a crucial component of any case for a videogame stock in 2018.

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Vancouver Sun Vancouver Sun
01/12/2018

Holiday gifting: Fitness wearables to wrap up this season


... That’s where fitness wearables come in. These clothing or ear-based devices dubbed “hearables” are expected to see a 550 per cent growth by 2022, according to a report by Juniper research, with conventional fitness trackers growing 20 per cent.

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ITWeb ITWeb
30/11/2018

How mobile game-play is contributing to the growth of online gaming


According to Juniper Research's 2015 published white paper, the global online gambling industry was forecast to rake in $550 billion that year and subsequently skyrocket to $1 trillion by the end of year 2021, registering a 42% increase in revenue just over the space of six years.

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The Telegraph The Telegraph
28/11/2018

Video game loot boxes to be investigated by US after being blamed for rise in young gamblers


... Loot boxes are worth a reported $30bn and set to exceed $50bn by 2022 according to a report by Juniper Research. The mechanic has players buying digital packages with either in-game or real-world currency. The contents of loot boxes are randomised and often feature in-game items such as costumes and weapon ‘skins’.

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Polygon Polygon
27/11/2018

FTC pledges loot crate investigation


The Federal Trade Commission today agreed to investigate video game loot boxes, following an official request by Senator Maggie Hassan (D-N.H.).

“Loot boxes are now endemic in the video game industry and are present in everything from casual smart phone games to the newest, high budget releases,” said Hassan, adding that loot boxes will “represent a $50 billion industry by the year 2022,” likely referring to a report earlier this year from Juniper Research.

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WardsAuto WardsAuto
27/11/2018

Digital Marketers, Dealers Escalate Battle of the Bots


As more shopping and advertising shifts online, auto dealers and others face a major modern threat from shady characters who use click bots to illegally boost ad traffic and reap the illicit rewards.

This year, such fraud is expected to cost advertisers $19 billion globally, about 9% of total digital advertising spending, according to Juniper Research.

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