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Digital Commerce: Key Statistics

The new research, Digital Commerce: Key Trends, Sectors & Forecasts 2017-2021, found that 2 core sectors will dominate the global digital commerce industry, in terms of transaction values:
  • Remote payments for digital & physical goods
  • Digital banking via bill payment services
Juniper forecasts that users of digital commerce services will reach 3 billion by 2021, or 40% of the global population, up from just 32% this year.
  • Juniper has found that both the core sectors of digital & physical goods and digital banking will dominate the global digital commerce industry, in terms of transaction values, accounting for over half of global transaction values by 2021
  • Juniper found that retailers, in particular, will grow usage of conversational interfaces across the period, to drive customer engagement and, ultimately, sales.
  • In addition, digital banking will increasingly envelop a greater proportion of the global population, with adoption approaching 1 in 2 adults by 2021.
This infographic shows the total retail transaction values ($) for 2017 and the digital commerce users as a proportion of the global population (%) for 2016 & 2021. 


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