September 2022

29
Sep
2022

Loyalty & Digital Ticketing: A Winning Combination?

POSTED BY Nick Maynard
Combining loyalty with ticketing by using apps is not a novel phenomenon for the events/entertainment space, but the opposite can be stated for the transport market. As with any digital system, and for transport, loyalty is a concept that is integrated into a wider ecosystem of information gathering from interaction touchpoints, as well as tailoring offerings according to customer preferences and choices.
14
Sep
2022

Is the AirPods Pro 2 Enough to Maintain Apple's Hold Over the Hearables Market?

POSTED BY Adam Wears
Last week, Apple unveiled the AirPods Pro 2. This new hearable represents the first major upgrade to the AirPods Pro range since the AirPods Pro 1 was launched in 2019, and boasts features including improved battery life, new touch controls and location features, and expanded charger compatibility.
09
Sep
2022

Apple Event Analysis: iPhone 14 and iPhone 14 Pro Max to Harness eSIM Technology in US

POSTED BY Scarlett Woodford
Apple has announced that US models of the iPhone 14 and iPhone 14 Pro will use eSIM (embedded SIM) technology, replacing traditional SIM cards in these devices. eSIMs are hardware components that are directly soldered into a compatible device or sensor, instead of a traditional SIM card. eUICC (Embedded Universal Integrated Circuit Card) software enables eSIM modules to remotely switch between operator profiles; allowing increased flexibility and enhanced network coverage.
08
Sep
2022

What's the Business Case for Metaverse NFTs?

POSTED BY Nick Maynard

While today's metaverse contains humanoid avatars meeting in a multitude of different virtual reality environments, the future metaverse will span across many more use cases and would be driven by the ease of transportation and connection between virtual spaces. Within this environment, NFTs would provide record of ownership and a means of transacting virtual goods and services.

01
Sep
2022

How CCaaS is Revolutionising Traditional Contact Centres

POSTED BY Elisha Sudlow-Poole
As contact centres have evolved to serve multiple technology channels, contact centres are now migrating from on-premises infrastructures to cloud based. An on-premises contact system is internally managed and maintained, whereby hardware and software have to be handled on-premises. However, migrating to a cloud-based infrastructure will provide significant competitive advantages and faster ROI due to increased flexibility and implementation of services and decrease in in-house maintenance and upkeep.