Bricks-and-mortar retailers are under pressure to offer increasingly frictionless shopping experiences. Consumers are coming to expect fast, secure and frictionless payments outside the retail sphere too; such as for travel. The line between physical and digital commerce is becoming increasingly blurred and channels are becoming increasingly converged. With the strong emphasis on contactless payments as a result of the pandemic (and before the pandemic in markets where contactless payments were already well-established), the in-store purchasing experience has moved much closer to the online one. The concept of touch-free payments and/or biometric authentication is creeping increasingly closer to the online purchasing experience.
The needs of the energy distribution market have become increasingly complex, with the advent of alternative energy generation, an ageing infrastructure, significant increase in demand, and questions around environmental sustainability in terms of carbon emissions and how to distribute energy efficiently, continuously, and safely at lower costs. In response, the modernisation of energy management systems commenced with the transformation of the most crucial element of the energy infrastructure, namely, the electric grid.
The art of robocalling has become far more sophisticated and prevalent in the last 30 years, as technological advances and device ownership have grown at an alarming rate. Indeed, there are several ways in which fraud is accomplished via robocalling.
Instant payments have drastically transformed the payments landscape, not only through speed, but also by shifting expectations by creating unprecedented connectivity among stakeholders in the ecosystem. Such connectivity also translated into intertwined acceleration of digital infrastructure upgrades, as well as business model innovation. Also known as real-time payments or faster payments, these schemes have evolved extensively from P2P solutions to C2B and B2B spheres over the years; disrupting domains of traditional financial actors.
Mobile channels are becoming increasingly important for brands and enterprises to connect with customers, with service providers emerging that look to offer a comprehensive platform that enables the management of this communication. These are CPaaS platforms.