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Mobile Voice
OverviewAs mobile network operators continue to face challenging market conditions, the development of new business models and revenue streams are critical for future growth. Juniper’s latest Mobile Voice research focuses on how operators can leverage the latest developments in Voice, and how these can help retain market share and deliver new revenues.

Platforms covered:
  • Mobile & Tablet OTT VoIP
  • VoLTE
  • VoWi-Fi
  • HD Voice
  • Mobile WebRTC
  • Video Calling
This research suite comprises:
  • Market Trends & Competitive Landscape (PDF)
  • 5 Year Market Sizing & Forecasts (PDF & Excel)
  • Executive Summary & Core Findings (PDF)

Key Features

  • Benchmark Industry Forecasts: A highly granular data set mapping out the key opportunities market by market, covering adoption, users, service revenue and more for 8 global regions and 16 key country markets.
  • Interviews: Insights from leading players, including:
    • Genband
    • iBasis
    • Syniverse
    • Tata Communications
  • Juniper Leaderboard: 12 leading B2B mobile voice platform providers scored on their capability and capacity and compared on our Leaderboard positioning matrix.
  • Voice Market Landscape: An examination of the current and future voice market, identifying opportunities and business models by platform, technology and market.
  • Regional Analysis: A strategic review of the market landscape across 8 key global regions for technologies including:
    • Mobile & Tablet OTT VoIP
    • VoLTE
    • VoWi-Fi
    • HD Voice
    • Mobile WebRTC
    • Video Calling

Key Questions

  1. Where are the new revenues to be found in the mobile voice market?
  2. Can VoLTE and HD Voice be a game changer for Operators – where’s the money?
  3. Will Rich Communication Services (RCS) take off with Google’s backing – what will be it’s  impact on the market?
  4. How can operators win against OTT players?
  5. Which mobile voice platforms offer the greatest growth potential?


Companies Referenced

Interviewed: GENBAND, iBasis, Syniverse, Tata Communications,
Profiled: Amdocs, Ascom, GENBAND, Empirix, Ericsson, iBasis, Mitel Networks, Nokia Networks, Sonus, Syniverse, Tata Communications, Twilio, Xura.
Mentioned: A1 Telekom Austria, Acision, Acterna, Airtel, Alcatel, Amazon, Apple, Asia Netcom, AsiaInfo, AT&T, Authy, Axis, Bell Mobility, BendBroadband, Bouygues Telecom, Braidio, BT, Cellusys, Cerent, China Mobile, China Telecom, China Unicom, Chuan Wei, Cisco, Claro, CNT, Core Software, CounterPath, Cubic Telecomm, Daum Kakao, Deloitte, DeskNet Systems, Deutsche Telekom, Dialog, DiGi, Dorado Software, du, EE, Eircom, Elisa, Equinix, Event Zero, Evolve Broadband, Facebook, fring Alliance, Fuze, Genesys, GSMA, Hewlett-Packard, Huawei, IBM, In-Line Telecom, Interactive Interlligence, JDSU, Jio, Joyent, Juniper Networks, KDDI, KPN, LINE, M2 Dodo, Masergy, Mavenir Systems, Microsoft, MobilTel, Movistar, MVA (Mobile Video Alliance), Nexio, Nimbuzz, Nortel, NTT DoCoMo, Numonix, NYNEX Science & Technology, OGS (Ooredoo Global Services), ONO, PLDT, Polkomtel, RCom, Rebtel, Reliance, Rogers Wireless, RomTelecom, Samsung, SAP, Sentito Network, Siemens, Skype, Smartfren, Softbank, Sprint, STC, Tango, Tech Mahindra, Tekelec, Telcel, Tele2, Telebit, Telecom Italia, Telefonica, Telenor, TelemedCo, Telesoft, Teletalk, Telin, Teliti, Telkom SA, Telkomsel, TierOne OSS, TIM, T-Mobile, TTI (Telecom Technologies Inc), Turkcell, Twitter, UROS, Verivue, Verizon, Viber, VimpelCom, Vodafone, WhatsApp, XL Axiata, Zain.

Data & Interactive Forecast

Juniper’s latest Mobile Voice forecast suite includes:
  • Market data splits for 8 key global regions, and 16 countries including:
    • US
    • Canada
    • Brazil
    • Denmark
    • France
    • Germany
    • Norway
    • Portugal
    • Spain
    • Sweden
    • UK
    • Russia
    • China
    • Japan
    • South Korea
    • India
  • Adoption, service/connectivity revenue, and ARPU forecasts for voice services including:
    • Operator Billed Voice Services
    • VoLTE
    • Mobile & Tablet OTT VoIP Services
    • Mobile Video Calling
  • Adoption, traffic and data usage forecasts for the following services:
    • VoLTE
    • VoWi-Fi
    • Mobile & Tablet OTT VoIP
    • HD Voice
    • WebRTC
    • Video Calling
  • Interactive Scenario tool allowing user the ability to manipulate Juniper’s data for 12 different metrics.
  • Access to the full set of forecast data of 90 tables and over 14,000 datapoints.
Juniper Research’s highly granular interactive excels enable clients to manipulate Juniper’s forecast data and charts to test their own assumptions using the Interactive Scenario Tool; and compare select markets side by side in customised charts and tables. IFxls greatly increase clients’ ability to both understand a particular market and to integrate their own views into the model.

Research Options

All research reports now come with an enterprise-wide licence

Mobile Voice: Operator Strategies & Vendor Opportunities 2017-2021

Click here for product details

Juniper’s Mobile Voice research is essential reading for platform providers & operators looking grow share and revenue. The new study includes an assessment of monetisation models, a highly granular set of forecasts and a regional evaluation of each segment.
The research suite includes:
  1. Executive Summary & Core Findings – Top-level report summarising key trends, competitive analysis and market forecasts, allied to a series of key takeaways and strategic recommendations (PDF).
  2. Market Trends & Competitive Landscape - Strategic analysis of market dynamics, drivers and trends, together with platform service provider capability assessment and Juniper Leaderboard (PDF).
  3. Market Sizing & Forecasts – Regional and sector prospects analysis together with five year forecasts for key metrics, including adoption and service revenue (PDF).
  4. Interactive Forecast Excel – Highly granular dataset comprising more than 14,000 datapoints, allied to an Interactive Scenario Tool giving the user the ability to manipulate Juniper’s data (Interactive XL).
Download a summary of the table of contents and forecasts above, or request a detailed list of every table and chart via

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30 minutes of support time on the telephone with one of our expert analysts.

Analyst support is provided for the following areas:
  • Research related queries
  • Clarifying methodologies, forecast assumptions and forecast outputs
  • Identification of key market trends and opportunities

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Research Details

Sam Barker
Telco Service Providers
8 Key Regions - includes North America, Latin America, West Europe, Central & East Europe, Far East & China, Indian Subcontinent, Rest of Asia Pacific and Africa & Middle East
Brazil, Canada, China, Denmark, France, Germany, India, Japan, South Korea, Norway, Portugal, Russian Federation, Spain, Sweden, UK, USA


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