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Mobile Voice
OverviewJuniper’s latest Mobile Voice research focuses on how operators can leverage the latest developments in mobile voice, and how these can help retain market share and deliver new revenues. It includes a comprehensive analysis of the mobile voice ecosystem, including new business models to capitalise on emerging technologies and an assessment of the voice platforms that have the highest growth potential.
The research provides critical reading for stakeholders, providing in-depth evaluations of mobile voice technologies, including:
  • VoLTE
  • Mobile & Tablet OTT VoIP
  • HD Voice
  • Mobile WebRTC
  • Video Calling
  • VoWi-Fi
This research suite includes:
  • Deep Dive Strategy & Competition (PDF)
  • 5-Year Deep Dive Data & Forecasting (PDF)
  • Executive Summary & Core Findings (PDF)
  • 12 months' access to harvest online data platform

Key Features

  • Voice Market Landscape: Evaluation of the state of the mobile voice market, identifying business models and key opportunities for technologies, including:
    • VoLTE
    • Mobile & Tablet OTT VoIP
    • HD Voice
    • Mobile WebRTC
    • Video Calling
    • VoWi-Fi
  • CPaaS Examination: Analysis of emerging services and accompanying business models that will enable new operator services.
  • Regional & Technology Impact Analysis: A technology impact assessment across 8 key global regions of mobile voice technologies, with analysis of the following criteria:
    • Mass Market Impact
    • Technological Barriers
    • Technological Clarity
    • Cost Barriers
    • Quality of User Experience
    • Ecosystem Readiness
  • Juniper Leaderboard: Key player capability and capacity assessment of 13 mobile voice platform vendors.
  • Interviews with leading mobile voice service providers, including:
    • CLX Communications
    • Ericsson
    • iBasis
    • Infobip
    • Interop Technologies
    • Nokia
    • Radisys
    • Softil
  • Benchmark Industry Forecasts: Provided for mobile voice services including VoLTE, VoWi-Fi, Mobile & Tablet VoIP, Video Calling, WebRTC and HD Voice, aligned with a detailed analysis of future development.

Key Questions

  1. What major market forces are changing the mobile voice landscape?
  2. How will new voice services develop over the next 5 years?
  3. How can network operators and OTT players take advantages of these new services?
  4. What is the role of the CPaaS approach in the future mobile voice space?
  5. How will incumbent technologies, such as AI and 5G, affect the market?

Companies Referenced

Interviewed: Ericsson Networks, CLX Communications, iBasis, Infobip, Interop Technologies, Nokia Networks, Radisys, Softil.
Profiled:. Ericsson Networks, CLX Communications, Huawei, iBasis, Infobip, Interop Technologies, Mavenir Systems, Nokia Networks, Radisys, Ribbon Communications, Softil, Syniverse, Twilio.
Case Studied: Google.
3GPP, Air Canada, Aircel, Airtel, Alcatel-Lucent, Amazon, America Movil, Apple, Argo AI, AT&T Mobility, Avea, Bell Wireless, Brocade Communications Systems, BSNL Mobile, BT, Cellulys, CenturyLink, China Mobile, China Telecom, China Unicom, Cisco, Claro, CSL, Cubic Telecom, Deutsche Telekom, Dialogue Group, Digi Mobile, EE, Eircom, Eitsalat, Expway, Facebook, Ford Motor Company, Fortinet, Foxconn, Glo Mobile, GSMA, Hewlett Packard, Hoimyung Coporation, IBM, Idea, Indosat, Inland Cellular, Intel, Juniper Networks, Kakao Talk, KDDI, KPN Group, KT, LG U+, LINE, Mblox, MEF, Megafon, Metaswitch, Microsoft, Millicom, Mittel, Mobey Forum, Mobile Marketing Association, Mobistar, Motorola, Movistar, MTN, MTNL, MTS, Nemergent, Nextel, NTT DoCoMo, Numonix, Oi, Ooredoo, Open Mobile, Oracle Communications, Orange, Palo Alto Networks, Panasonic, Personal, Philips, Polkomtel, QQ, Reliance Industries, Reliance Jio, Renault, Rogers, Samsung, Simfonics, Sinch, SingTel, SingTel Optus, SK Telecom, Skype, Snapchat, Softbank, Sonim Technologies, Sonitel, Sony, SPEEDTEST, Sprint, StarHub, STC, Swisscom, Symsoft, T24, Tata Docomo, Telcel, Tele2, Telecom Italia, Telecom NZ, Telefonica, Telekom Malaysia, Telenor, Teletalk, Telin, Telkomsel, Telstra, Telus, TIM, T-Mobile, Tofane Global, TokBox, Turkcell, Uber, Verizon Wireless, Viber, VimpelCom, Vivo, Vodafone, W3C (World Wide Web Consortium), Webe, WeChat, WhatsApp, WIND Mobile, XL, Xura Secure Communications, Zain.

Data & Interactive Forecast

Juniper’s Mobile Voice forecast suite includes:
  • 5 year benchmark forecasts for key metrics by 8 key regions and 16 country level splits including:
    • US
    • Canada
    • Brazil
    • Denmark
    • France
    • Germany
    • Norway
    • Portugal
    • Spain
    • Sweden
    • UK
    • Russia
    • China
    • Japan
    • South Korea
    • India
  • Adoption, revenue and ARPU forecasts for voice services including:
    • Operator Billed Voice Services
    • VoLTE
    • Mobile & Tablet OTT VoIP Services
    • Mobile Video Calling
  • Adoption, usage and mobile data traffic forecasts for the following services:
    • HD Voice
    • Mobile & Tablet OTT VoIP
    • Mobile WebRTC
    • Video Calling
    • VoLTE
    • VoWi-Fi
  • Access to the full set of forecast data of 90 tables and over 16,350 datapoints.
  • Interactive Excel Scenario tool allowing users the ability to manipulate Juniper’s data for 10 different metrics.
Juniper Research’s highly granular interactive Excels enable clients to manipulate Juniper’s forecast data and charts to test their own assumptions using the Interactive Scenario Tool; and compare select markets side by side in customised charts and tables. IFxls greatly increase clients’ ability to both understand a particular market and to integrate their own views into the model.

Full Research Suite


Full Research Suite

Mobile Voice full research suite comprises:

  • Mobile Voice Executive Summary PDF Report
  • Mobile Voice Deep Dive Strategy & Competition PDF Report
  • Mobile Voice Deep Dive Data & Forecasting PDF Report
  • Mobile Voice Interactive Forecast Excel Data
  • 12 months' access to Mobile Voice data updates in harvest

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Annual Service




Research Details

Sam Barker
Telco Service Providers
8 Key Regions - includes North America, Latin America, West Europe, Central & East Europe, Far East & China, Indian Subcontinent, Rest of Asia Pacific and Africa & Middle East
Brazil, Canada, China, Denmark, France, Germany, India, Japan, South Korea, Norway, Portugal, Russian Federation, Spain, Sweden, UK, USA