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OverviewJuniper’s Chatbots research provides the most comprehensive study of this burgeoning sector available today, analysing the opportunities available to investors covering key markets including:
  • Banking
  • Healthcare
  • Social
  • eCommerce & Retail
This study is an indispensable reference source for industry players wishing to gain competitive advantage in this highly attractive industry.   
The research includes:
  • Market Trends & Opportunities (PDF)
  • 5 Year Market Sizing & Forecast Spreadsheet (Excel)  

Key Features

  • Sector Analysis: Investigates key market opportunities for sectors including:
    • Banking
    • Healthcare
    • Social
    • eCommerce & retail
  • Sector Dynamics: Understand the key components of this market, and how it is being driven forwards in terms of:
    • User adoption
    • Monetisation strategies and chatbot business models
    • Key industries for deployment
  • Trend Appraisal: Major trends identified and defined with Juniper’s opinion and assessment of the implications for the industry, including:
    • Juniper Phased Evolution market model for Chatbot types
    • Core trends and drivers, supported by case studies & industry data
    • Strategic recommendations and outlook for industry players
  • Benchmark Industry Forecasts for chatbots across the following platforms; SMS, web browser, discrete applications, and messaging applications, quantifying the following indicators:
    • Revenues Generated
    • Advertising Spend
    • Service Provider Costs Saved
    • End User Time saved

Key Questions

  1. What is the size of the opportunity for chatbots moving forwards, and which industries stand to benefit most from their integration?
  2. Who are the key players in this market and how are they developing their chatbot strategies?
  3. What are the main use cases for chatbots and how will these impact consumers in the next 5 years?
  4. What are Juniper’s strategic recommendations for those seeking to take advantage of this burgeoning market?
  5. What are the hurdles faced by the industry, and how can these be addressed?

Companies Referenced

Aivo, Alibaba, Alphabet, Amazon, American Express,,, Aspect, Babylon Health, Baidu, Boston Medical Center, Cheesecake Factory, CNN, CodeBroker, Cognea, Domino’s, Facebook, FreshDirect, Google, HealthTap, Hello Jarvis, HelloWorld, IBM, Kasisto, Kayak, Kik, Kip, Kit CRM, LINE, Mastercard, Microsoft, NHS (National Health Service), Poncho, ReplyYes, Shopify, SimSimi, Skype, Slack, SRI International, Subway, Tencent, Uber, Varo, Wand Labs, Web MD, WeChat, WhatsApp, Whole Foods,, Xiaoice.

Data & Interactive Forecast

Juniper’s Chatbots forecast suite includes:
  • Data splits for 8 key global regions in addition to country breakdowns for:
    • Brazil
    • Canada
    • China
    • Denmark
    • France
    • Germany
    • India
    • Japan
    • Norway
    • Portugal
    • Russia
    • Spain
    • South Korea
    • Sweden
    • UK
    • US
  • Total chatbots and chatbot apps accessed, advertising spend, time saved, and associated revenues and savings, split by sector:
    • Banking
    • eCommerce & eRetail
    • Healthcare
    • Social
  • Usage across SMS, web browser, discrete applications, and messaging applications.
  • Interactive Scenario Tool allowing users to manipulate Juniper’s data for 11 different metrics.
  • Access to the full set of forecast data of 180 tables and over 32,000 data points.
Juniper Research’s highly granular interactive excels enable clients to manipulate Juniper’s forecast data and charts to test their own assumptions using the Interactive Scenario Tool; and compare select markets side by side in customised charts and tables. IFxls greatly increase clients’ ability to both understand a particular market and to integrate their own views into the model.

Research Options

All research reports now come with an enterprise-wide licence

Chatbots: Retail, eCommerce, Banking & Healthcare 2017-2022

Click here for product details

Our Chatbot research includes a set of comprehensive 5-year forecasts, alongside an in-depth analysis of market trends and opportunities. It enables stakeholders to understand the implications of the key drivers and disruptive factors across the sector.
The research suite includes:
  1. Key market trends and forecasts, allied to a series of recommendations for players across the value chain.
  2. Strategic analysis of the chatbot industry today, looking at the key drivers and opportunities for the market moving forwards.
  3. Regional prospects analysis together with five year forecasts for chatbots. The study includes exclusive forecast breakdowns for:
    1. Total chatbots and chatbot apps accessed, split by segment
    2. Total revenues and ad spend for the sector, with revenues split by segment
    3. Time and cost saving forecast, by segment (where applicable)
  4. Interactive Forecast Excel – highly granular dataset comprising of more than 32,000 datapoints, allied to regional and sector analysis tools (Interactive XL).
Download a summary of the forecasts above, or request a detailed list of every table and chart via

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Included Support options

Email Support

Receive free email support for the research purchased by emailing your queries to

Support options

30 Minutes Analyst time

30 minutes of support time on the telephone with one of our expert analysts.

Analyst support is provided for the following areas:
  • Research related queries
  • Clarifying methodologies, forecast assumptions and forecast outputs
  • Identification of key market trends and opportunities

Research Details

Lauren Foye
Telco Service Providers
8 Key Regions - includes North America, Latin America, West Europe, Central & East Europe, Far East & China, Indian Subcontinent, Rest of Asia Pacific and Africa & Middle East
Brazil, Canada, China, Denmark, France, Germany, India, Japan, South Korea, Norway, Portugal, Russian Federation, Spain, Sweden, UK, USA

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