Robotic Process Automation in Telecoms

Robotic Process Automation in Telecoms: Vendor Positioning, Strategies & Forecasts 2019-2024

Juniper Research’s new research into Robotic Process Automation in Telecoms provides an in-depth evaluation of the emerging technology, including market drivers and barriers in the RPA telco (Robotics Process Automation) market. Juniper Research assesses the rollout of RPA use cases in telecom, aligned with 5-year forecasts for technology adoption and spend. It also provides a detailed vendor landscape analysis through the Juniper Research Leaderboard, aligned to a series of strategic recommendations for key industry stakeholders.

The RPA in telecoms industry research suite comprises of:
  • Market Trends & Opportunities (PDF)
  • 5-Year Market Sizing & Forecast Spreadsheet (Excel)
  • 12 months' access to harvest online data platform


Key Features

  • Market Dynamics & RPA Evolution Analysis: Provides an extensive evaluation of RPA adoption by enterprises, covering the following elements:
    • Drivers for RPA
    • Juniper Research’s Gradual RPA Adoption Model
    • RPA Decision Three
    • ‘Next Steps’ for RPA
  • Interviews with Leading RPA Operators: 12 interviews with leading RPA industry stakeholders.
  • Juniper Research Leaderboard: Leading RPA vendors compared, scored and positioned on the Juniper Research Leaderboard, including:
    • Another Monday
    • Autologyx
    • Automation Anywhere
    • AutomationEdge
    • Blue Prism
    • Datamatics
    • EdgeVerve
    • Kofax
    • Kryon
    • Nice
    • Nintex
    • Option3
    • Pegasystems
    • Softomotive
    • Thoughtonomy
    • UiPath
    • WorkFusion
  • Benchmark Industry Forecasts: Market forecasts for adoption of RPA services, the average spend per company and total spend, across the telecommunications industry.

Key Questions

  1. What are the key technological and disruptive innovations affecting the telecommunications industry?
  2. How can RPA enable telecommunications companies to gain time and cost savings?
  3. What are the main obstacles to the adoption of RPA and AI and how can companies mitigate these obstacles?
  4. What is the revenue opportunity from telecommunications companies for RPA vendors over the next 5 years?
  5. Which RPA vendors are currently leading the market and enabling the biggest efficiency gains?

Companies Referenced

Interviewed: Another Monday, Automation Anywhere, AutomationEdge, Datamatics, Nintex, Option3, Thoughtonomy, UiPath, WorkFusion.
Profiled: Another Monday, Autologyx, Automation Anywhere, AutomationEdge, Blue Prism, Datamatics, EdgeVerve, Kofax, Kryon, Nice, Nintex, Option3, Pegasystems, Softomotive, Thoughtonomy, UiPath, WorkFusion.
Case Studied: Liberty Global, Telefónica, Tokio Marine HCC, VIVAT, Vodafone.
Mentioned: A2 Consulting, ABBYY, Above, Accenture, Active.AI, Admiral Insurance, Adobe, AIG, Airbus, Allianz, Amazon, Amdocs, American Express, AMN Healthcare, AT&T, Atos, Audi, Axis Bank, Banca Mifel, Bank Dhofar, Bank Muscat, BCG, BMC, Brand Embassy, C 4C, Calibrate, Capgemini, Capita, Causata, Cisco, Citrix, Coca-Cola, Cognizant, Coty, Cybercomm Group, Deloitte, Deutsche Bahn, Deutsche Telekom, DFCU Bank, Diageo, Domino’s, , DuPont, eBay, EMC, Emirates NBD, EnableSoft, Epam, Equity, Ericsson, Eversheds Sutherland, EY, FCMB, Fidelity, FinBots, FIS, Fujitsu, FutureTrade, Google, GreySoft, Grupo Bancolombia, Guidant Group, HCL, HDFC Life, Heineken, Heritage Bank, HNB, HP, HPB, IBM, ICICI Bank, Impellam, Infosys, Infruid Labs, ING, Ingram Micro, Intel, InTheChat, ISG, Jaggaer, Kotak, KPMG, KrisFinSoft, LegalGeek, legaltech, Lexmark International, Linear SIX, LinkedIn, Lloyds Bank, Luxoft, Marriott, Mashreq Bank, Mattersight, Mau Bank, McDonald’s, Medacs, Microsoft, Navicon, NEC, Nexidia, Nice InContract, Nordea Bank, O2, Oracle, PA, Pfizer, Previo, Promapp, Proservartner, PWC, qBotica, R1, Randstad, RedKite Financial Markets, RPATech, Salesforce, Santander, SAP, Siemens, Silicon Graphics, SIX Financial Information, Stac, Standard Bank, Tata Consultancy Services, Teva, The Headlights Group AG, Thoma Bravo, Thomas Cook, ThoughtSpot, Top Image Systems, Toymaster, Unilever, Vodafone, Volkswagen, Volvo, Vysiion, Walmart, Wipro, WorkFlex Solutions, Xerox.

Data & Interactive Forecast

Juniper Research’s Robotic Process Automation in Telecoms forecast suite includes:
  • RPA in Telecommunications forecasts:
    • Number of Businesses in the Telecommunications Industry Investing in RPA
    • Average Annual Spend on RPA per Telecommunications Company
    • Total Robotic Process Automation Revenue, Telecommunications
  • Regional splits for 8 key regions, including 11 country level data splits:
    • Canada
    • China
    • Denmark
    • Germany
    • Japan
    • Norway
    • Portugal
    • Spain
    • Sweden
    • UK
    • US
  • Interactive Scenario Tool allowing users to manipulate Juniper Research’s data for 4 different metrics.
  • Access to the full set of forecast data of 8 tables and over 900 datapoints.
Juniper Research’s highly granular interactive Excels enable clients to manipulate Juniper Research’s forecast data and charts to test their own assumptions using the Interactive Scenario Tool and compare select markets side by side in customised charts and tables. IFxls greatly increase clients’ ability to both understand a particular market and to integrate their own views into the model.

Robotic Process Automation in Telecoms Reports


Full Research Suite

Robotic Process Automation in Telecoms full research suite comprises:

  • Robotic Process Automation in Insurance PDF report
  • Interactive Forecast IFXL spreadsheet
  • 12 months' access to Robotic Process Automation in Insurance data updates in harvest - find out more


Click here for more information and purchase options

Jul 2019




PDF Report & Excel

Robotic Process Automation in Telecoms full report and forecasts only, comprising:

  • Robotic Process Automation in Telecoms PDF report
  • Interactive Forecast IFXL spreadsheet


Click here for more information and purchase options

Jul 2019




Research Details

Juniper Research
Maite Alves Bezerra
Operators & Providers
8 Key Regions - includes North America, Latin America, West Europe, Central & East Europe, Far East & China, Indian Subcontinent, Rest of Asia Pacific and Africa & Middle East
Canada, China, Denmark, Germany, Japan, Norway, Portugal, Spain, Sweden, UK, USA