Mobile Voice & Video Calling

Mobile Voice & Video Calling: Operator Strategies, Vendor Opportunities & Market Forecasts 2021-2025

Juniper Research’s latest Mobile Voice & Video Calling research provides insight into the mobile voice and video calling space, including comprehensive analysis of the mobile ecosystem and analysis of leading mobile voice and video service providers. It also includes an in-depth evaluation of voice and video technologies, including:
  • HD Voice
  • Mobile & Tablet OTT VoIP
  • Video Calling
  • VoLTE
  • WebRTC
  • Wi-Fi Calling
This research suite includes:
  • Deep Dive Strategy & Competition (PDF)
  • 5-Year Deep Dive Data & Forecasting (PDF)
  • Executive Summary & Core Findings (PDF)
  • 12 Months' Access to harvest Online Data Platform


Key Features

  • Voice Market Landscape: Evaluation of the state of the mobile voice market; identifying business models and key opportunities for technologies, including:
    • HD Voice
    • Mobile & Tablet OTT VoIP
    • Video Calling
    • VoLTE
    • WebRTC
    • Wi-Fi Calling
  • Juniper Research Leaderboard: Key player capability and capacity assessment of 15 leading voice platform vendors.
  • Regional & Technology Impact Analysis: A technology impact assessment for mobile voice technologies, across 8 key global regions, with analysis of the following criteria:
    • Average Voice Usage
    • Data-based Voice Services
    • Disruptive Technology Impact
    • Mobile Subscriber Penetration
    • Operator-billed Voice Revenue
    • OTT Video Capabilities
    • User Value Proposition
    • Voice Ecosystem Readiness
  • Benchmark Industry Forecasts: Provided for mobile voice services including VoLTE, VoWi-Fi, Mobile & Tablet VoIP, Video Calling, WebRTC and HD Voice; aligned with a detailed analysis of future development.

Key Questions

  1. What major market forces are changing the mobile voice landscape?
  2. To what extent has the COVID-19 pandemic impacted mobile voice services?
  3. What is the role of the CPaaS approach in the future mobile voice space?
  4. How will emerging technologies, such as 5G, affect the market?
  5. What is the potential for digital voice assistants in the market?

Companies Referenced

Interviewed: Ericsson Networks, Syniverse

Included in Juniper Research’s Leaderboard:, Ericsson Networks, Huawei, iBasis, Infobip, Interop Technologies, Mavenir Systems, Nokia, Route Mobile, Sinch, Syniverse, Tomia, Twilio, Vonage, Voxbone.

Mentioned: 8x8, ACL Mobile, Acqueon, Air Canada, Airbnb, Aircall, Airwide Solutions, América Móvil, Apptivo, Aquto Sponsored Data Platform, Argyle Data Security Analytics, AT&T, Authy, AWS (Amazon Web Services), Bandwidth, Bessemer Venture Partners,, Brocade Communications Systems, Carlyle Group, Chatlayer BV, China Mobile, China Telecom, Conceptboard, CTIA, Deutsche Telekom, Dialpad, Draper Fisher Jurveston, Expedia, Facebook , Fitbit, Flabba, GitHib,, Google, GrandPad, GSMA, IDT, Inland Cellular, Kakao Talk, LINE, MEF, MessageBird, Microsoft, Millicom, Mittel, Mobey Forum, Mobile Marketing Association, Movistar, MTN, NU Echo, O2, OpenMarket, OpenRent, Orange, Panasonic, Polkomtel, Redpoint Venture, Renault, Revolut, RINA (Rural Independent Network Alliance),, Royal KPN NV, Safaricom, Simfonics, Sky, Skype, SoftBank, Spark New Zealand, Speech Village, Starhome Mach, Stoke, Swisscom, Tata Communications, Telarix, TeleDNA, Telefónica, Telenor, Tigo, TIM Brazil, Tofane Global, Ulticom, Unitalk, Viber, Vista Equity Partners, Vodafone, Voicea, VoiceBase, Voicelt, WASPA, WebRTC Ventures, WeChat, WhatsApp, Zalora, Zoom.

Data & Interactive Forecast

Juniper Research’s Mobile Voice & Video Calling forecast suite includes:
  • 5-year benchmark forecasts for key metrics by 8 key regions and 20 country-level splits including:
    • Australia
    • Brazil
    • Canada
    • China
    • Denmark
    • France
    • Germany
    • India
    • Japan
    • Mexico
    • Netherlands
    • Norway
    • Portugal
    • Russia
    • Saudi Arabia
    • South Korea
    • Spain
    • Sweden
    • UK
    • US
  • Adoption and revenue forecasts for voice services including:
    • Mobile & Tablet OTT VoIP Services
    • Mobile Video Calling
    • Operator-billed Voice Services
    • VoLTE
  • Adoption, usage and mobile data traffic forecasts for the following services:
    • HD Voice
    • Mobile & Tablet OTT VoIP
    • Video Calling
    • VoLTE
    • WebRTC
    • Wi-Fi Calling
  • Access to the full set of forecast data of 85 tables and over 18,300 datapoints.
  • Interactive Excel Scenario tool allowing users the ability to manipulate Juniper Research’s data for 5 different metrics.
Juniper Research’s highly granular interactive Excels enable clients to manipulate Juniper Research’s forecast data and charts to test their own assumptions using the Interactive Scenario Tool and compare select markets side by side in customised charts and tables. IFxls greatly increase clients’ ability to both understand a particular market and to integrate their own views into the model.

Mobile Voice & Video Calling Full Research Suite


Full Research Suite

Mobile Voice full research suite comprises:

  • Mobile Voice Executive Summary PDF Report
  • Mobile Voice Deep Dive Strategy & Competition PDF Report
  • Mobile Voice Deep Dive Data & Forecasting PDF Report
  • Mobile Voice Interactive Forecast Excel Data
  • 12 months' access to Mobile Voice data updates in harvest - find out more


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Annual Service




Research Details

Juniper Research
George Crabtree, Sam Barker
Operators & Providers
8 Key Regions - includes North America, Latin America, West Europe, Central & East Europe, Far East & China, Indian Subcontinent, Rest of Asia Pacific and Africa & Middle East
Australia, Brazil, Canada, China, Denmark, France, Germany, India, Japan, South Korea, Mexico, Netherlands, Norway, Portugal, Russian Federation, Saudi Arabia, Spain, Sweden, UK, USA