Mobile Voice

Mobile Voice: Emerging Opportunities for Operators & Vendors 2019-2024

Juniper Research’s latest Mobile Voice research provides insights into the mobile voice space. It includes comprehensive analysis of the mobile ecosystem and provides in-depth evaluations of mobile voice technologies, including:
  • HD Voice
  • Mobile & Tablet OTT VoIP
  • Video Calling
  • VoLTE
  • WebRTC
  • Wi-Fi Calling
This research suite includes:
  • Deep Dive Strategy & Competition (PDF)
  • 5-Year Deep Dive Data & Forecasting (PDF)
  • Executive Summary & Core Findings (PDF)
  • 12 months' Access to harvest Online Data Platform


Key Features

  • Voice Market Landscape: Evaluation of the state of the mobile voice market; identifying business models and key opportunities for technologies, including:
    • HD Voice
    • Mobile & Tablet OTT VoIP
    • Video Calling
    • VoLTE
    • WebRTC
    • Wi-Fi Calling
  • Juniper Research Leaderboard: Key player capability and capacity assessment of 15 leading mobile voice platform vendors.
  • Regional & Technology Impact Analysis: A technology impact assessment for mobile voice technologies across 8 key global regions, with analysis of the following criteria:
    • Cost Barriers
    • Ecosystem Readiness
    • Mass Market Impact
    • Quality of User Experience
    • Technological Barriers
    • Technological Clarity
  • Interviews with leading mobile voice service providers, including:
    • Ericsson
    • Infobip
    • Interop Technologies
    • Nokia
    • Routemobile
    • Twilio
    • Voxbone
  • Benchmark Industry Forecasts: Provided for mobile voice services including VoLTE, VoWi-Fi, Mobile & Tablet VoIP, Video Calling, WebRTC and HD Voice, aligned with a detailed analysis of future development.

Key Questions

  1. What major market forces are changing the mobile voice landscape?
  2. How will new voice services develop over the next 5 years?
  3. How can network operators and OTT players take advantage of these new services?
  4. What is the role of the CPaaS approach in the future mobile voice space?
  5. How will emerging technologies, such as AI and 5G, affect the market?

Companies Referenced

Interviewed:, Ericsson, Infobip, Interop Technologies, Nokia, Route Mobile, Syniverse, Twilio, Voxbone.
Profiled:, Ericsson, Huawei, iBasis, Infobip, Interop Technologies, Mavenir Systems, Sinch, Syniverse, Tomia, Twilio, Vonage, Voxbone.
Case Studied: Ericsson.
8x8, A1, Acqueon, Airbnb, Aircall, Aircel, Alcatel-Lucent, Alcoa, Alibaba, Amazon, America Movil, Apple, Apptivo, Aquto, Argo AI, Argyle Data Security Analytics, AT&T, Authy, Avea, Baidu, Bell Wireless, Bharti Airtel,, Brocade Communications Systems, BSNL Mobile, Casa Systems, China Mobile, China Telecom, China Unicom, Chordiant, Claro, CLX Networks, Conceptboard, CSL, CTIA, Deutsche Telekom, Dialogue Communications, Dialpad, EE, Eitsalat, Expedia, EY, Facebook, Fitbit, Flabba, Ford, GitHib, Glo Mobile,, Google, GrandPad, GSMA, Haptik Infotech, Hewlett Packard, Idea, Indosat, Inland Cellular, Kakao Talk, KDDI, KT, LG U+, LINE, Mblox, MEF, Megafon, MessageBird, Microsoft, Millicom, Mittel, Mobey Forum, Mobile Marketing Association, Mobileum, Motorola, Movistar, MTN, MTNL, MTS, myElefant SAS, Nextel, NineStar, NTT DoCoMo, NU Echo, O2, Oi, OnDemand, Ooredoo, Open Mobile, OpenRent, Oracle, Orange, Polkomtel, Qroam, Reliance Jio, Revolut, Ribbon Communications, Rogers, Royal KPN, Safaricom, Samsung, Simfonics, SingTel, SK Telecom, Sky, Skype, SoftBank, Sonitel, Sonus Networks, Sony, Speech Village, Sprint, StarHub, STC,, Swisscom, Symbian, Symsoft, T24, Tata Docomo, Telecom Italia, Telecom NZ, Telefonica, Telenor, Telkomsel, Telstra, TELUS, Tigo, TIM, T-Mobile, Tofane Global, TokBox, Turkcell, TWW do Brasil SA, Uber, Unikie, Unitalk, Unwire Communications, Vehicle Agency, Verizon, Versity, Viber, VimpelCom, Vivo, Vocord, Vodafone, Voicea, VoiceBase, Voicelt, VW, W3C (World Wide Web Consortium), WASPA, WebRTC Ventures, WeChat, WhatsApp, WIND Mobile, Xiaomi, XL, Xura Secure Communications, Zain, Zalora, Zoom, ZTE.

Data & Interactive Forecast

Juniper Research’s Mobile Voice forecast suite includes:
  • 5-year benchmark forecasts for key metrics by 8 key regions and 16 country level splits including:
    • Brazil
    • Canada
    • China
    • Denmark
    • France
    • Germany
    • India
    • Japan
    • Norway
    • Portugal
    • Russia
    • South Korea
    • Spain
    • Sweden
    • UK
    • US
  • Adoption and revenue forecasts for voice services including:
    • Mobile & Tablet OTT VoIP Services
    • Mobile Video Calling
    • Operator Billed Voice Services
    • VoLTE
  • Adoption, usage and mobile data traffic forecasts for the following services:
    • HD Voice
    • Mobile & Tablet OTT VoIP
    • Video Calling
    • VoLTE
    • WebRTC
    • Wi-Fi Calling
  • Access to the full set of forecast data of 85 tables and over 15,000 datapoints.
  • Interactive Excel Scenario tool allowing users the ability to manipulate Juniper Research’s data for 5 different metrics.
Juniper Research’s highly granular interactive Excels enable clients to manipulate Juniper Research’s forecast data and charts to test their own assumptions using the Interactive Scenario Tool and compare select markets side by side in customised charts and tables. IFxls greatly increase clients’ ability to both understand a particular market and to integrate their own views into the model.

Mobile Voice Full Research Suite


Full Research Suite

Mobile Voice full research suite comprises:

  • Mobile Voice Executive Summary PDF Report
  • Mobile Voice Deep Dive Strategy & Competition PDF Report
  • Mobile Voice Deep Dive Data & Forecasting PDF Report
  • Mobile Voice Interactive Forecast Excel Data
  • 12 months' access to Mobile Voice data updates in harvest - find out more


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Research Details

Juniper Research
Kostadina Yanakieva
Operators & Providers
8 Key Regions - includes North America, Latin America, West Europe, Central & East Europe, Far East & China, Indian Subcontinent, Rest of Asia Pacific and Africa & Middle East
Brazil, Canada, China, Denmark, France, Germany, India, Japan, South Korea, Norway, Portugal, Russian Federation, Spain, Sweden, UK, USA