Flash Calling : Strategies, Opportunities & Market Forecasts 2023-2027

• Market Outlook: An assessment of key market trends, drivers and hurdles that are anticipated to impact the growth of the flash calling market, including:
  • Disruption to A2P Revenue 
  • Use for Two-factor Authentication and Multi-factor Authentication
  • Increasing Smartphone Penetration Rates
  • Network Audits and Voice Firewalls
  • OTT-based APIs
  • Potential Areas for Fraud
  • Reduced Costs to Service Providers and Enhanced Customer Experience
• Key Vendor Profiles: Key early-mover assessments and case studies of 6 leading flash calling vendors. Juniper Research assesses the products and solutions, including Juniper Research’s view on the vendors innovation and positioning in the industry against other competitors. The key companies that provide operators with flash calling solutions include:
  • Infobip
  • Mobikl
  • Route Mobile
  • Sinch
  • TMT Analysis
  • VOX Solutions
• Regional Flash Calling Market Analysis: A comprehensive regional market assessment of the potential revenue losses to operators, as flash calling traffic increases, including the number of flash calls expected to be monetised, blocked and detected, split by operator flash calls and OTT‑based flash calling, across 8 key global regions.
• 5-year Market Forecasts: A suite of comprehensive data and forecasts highlighting the growth of traffic and revenue, with forecasts also including the adoption rate of flash calling authentication services. Market forecasts are provided for the following key regions and countries:
  • North America:
    • Canada, US
  • Latin America:
    • Argentina, Brazil, Chile, Colombia, Ecuador, Mexico, Peru, Uruguay
  • West Europe:
    • Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK
  • Central & East Europe:
    • Croatia, Czech Republic, Hungary, Poland, Romania, Russia, Turkey, Ukraine
  • Far East & China:
    • China, Hong Kong, Japan, South Korea
  • Indian Subcontinent:
    • Bangladesh, India, Nepal, Pakistan
  • Rest of Asia Pacific:
    • Australia, Indonesia, Malaysia, New Zealand, Philippines, Singapore, Thailand, Vietnam
  • Africa & Middle East
    • Algeria, Egypt, Israel, Kenya, Kuwait, Nigeria, Qatar, Saudi Arabia, South Africa, United Arab Emirates

1. As an emerging service, how will flash calling stand against A2P SMS traffic, including multi‑factor authentication and other authentication traffic?
2. What is more beneficial for operators in the long term: monetising or blocking traffic?
3. What will the value of the flash calling market be by 2027?
4. Who are the leading flash calling and voice firewall service providers?
5. How will undetected flash calling traffic impact revenue across the following 5 years?

Case Studied: Infobip, Mobik, Route Mobile, Sinch, TMT Analysis, VOX Solutions.
 
Mentioned: 42com, AB Handshake, AT&T, BTS, Deutsche Telekom, Global Voice, GMS, Identidad, Inteliquent, KPN, Megafon, TruSense, Viber, WhatsApp, Zapier.
 

Juniper Research’s forecast suite for the Flash Calling market provides unrivalled industry benchmark data and forecasts, including splits for:

• Flash Calling Market
  • Total Traffic for Operator and OTT Services
  • Total Operator Revenue from Monetised Traffic
  • Total Operator Losses to Unmonetised Traffic
• Operator Flash Calling
  • Total Number of Mobile Subscribers
  • Total Number of Flash Calling API Calls
  • Total API Calls That Are Monetised
  • Total Platform Revenue from Traffic
  • Total APIs That Are Blocked
  • Total APIs That Are Undetected
  • Total Operator Losses to Undetected Flash Calls
• OTT Flash Calling
  • Total Number of OTT Mobile Messaging Users
  • Total Number of OTT-based Flash Calling APIs
  • Potential Operator Losses to OTT-based Flash Calling Traffic

Geographical splits: 60 countries
Number of tables: 22 tables
Number of datapoints: Over 10,000 datapoints

harvest: Our online data platform, harvest, contains the very latest market data and is updated throughout the year. This is a fully featured platform enabling clients to better understand key data trends and manipulate charts and tables; overlaying different forecasts within the one chart - using the comparison tool. Empower your business with our market intelligence centre, and receive alerts whenever your data is updated.

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Juniper Research has found that operators will lose $1.3 billion to undetected flash calls cumulatively between 2023 and 2027. Flash calling leverages voice networks to authenticate a user or transaction via an originating phone number of a missed call. The last few digits of this phone number are then automatically used for authentication, rather than a user inputting a code manually that was delivered by SMS.

• An inability to detect flash calling traffic will lead to diminishing SMS business revenue for operators, as enterprises use flash calling over highly lucrative SMS channels monetised by operators. In turn, operators must adopt voice firewall solutions that are able to distinguish flash calling traffic from existing P2P voice calls in order to reduce losses of SMS business messaging revenue.
• Over 90% of flash calling traffic will be undetected by network operators in 2023. However, this figure is expected to drop to 45% by 2026, driven by the increasing implementation of detection services offered by third-party firewall providers.
• As firewalls identify more flash calling traffic, a choice must be made by operators; block or monetise the identified flash calling traffic. Operators need to prioritise strategies that monetise traffic as blocking P2P voice calls incorrectly identified as flash calling traffic, will lead to frustration amongst subscribers and, most importantly, a reduction of the value of the voice channels.
• Moreover, as voice firewalls are increasingly adopted, operators’ losses to undetected flash calling will begin to experience year-on-year declines from 2026, as more traffic is identified, and hence monetised by operators. Operators’ revenue from flash calling will reach $450 million globally by 2027, surpassing operators’ losses to unidentified flash calling traffic for the first time.