Companies Referenced
Case Studied: Amazon.
Included in the Juniper Research Competitor Leaderboard: [24]7.ai, Aivo, Artifical Solutions, Chatfuel, Conversica, Google Dialogflow, Gupshup, IBM Watson, Kasisto, Kustomer, LiveChat, ManyChat, Microsoft, Oracle, Pandorabots.
Mentioned: 500 Startups, ABC News, Adidas Women, Adobe, ADT, Air Canada, American Eagle Outfitters, Apple, AT&T, Atlassian, Audiocodes, AvantStay, AVAYA, Avaya, Avid Budget Group, AVON, Baidu, Battery Ventures, BBVA, Blue Turtle Technologies, Blue Worx, BlueCross BlueShielf, Bodybuilding.com, Bolster, Carphone, CBS, Cerner, ChatWidget, Chili Piper, Circle-K, Cisco, Cisco Webex, CloudTask, Coca-Cola, Columbia, Comcast, Comm100, Commerce Ventures, Concerlytics, Content Guru, Crossbeam, CrowdTwist, DBS, Deloitte, Deutsche Bank, Direct Line Group, Dish, Distal, Dixons, Domino’s, DPD, EPCOR, Farmers Insurance, Federos, FedEx, First American Home Warranty, Fisher-Price, Five 9, Folksam, Food Network, Freshdesk, FUJIFILM, Genesys, Giorgio Armani, Glovo, Greylock Partners, Harbor Spring Capital, HBO, HCA Healthcare, HelloFresh, HelpDesk, Hermes, Hopper, HopSkipDrive, Huawei, Hyundi, IKEA, Infobip, IntelePeer, Intercom, Java, Jet.com, Just Eat UK, KFC, Kik, KLM Royal Dutch Airlines, Knight Foundation, Kotlin, L’Oréal Professionnel, La Liga, LeadFabric, LEGO, Levi’s, LG, LINE, LivePerson, Lululemon, Lumin Skin, Mai&Mai, McDonalds, Mercedes Benz, Meta, Michigan State University, Microsoft, Mitel, Moneythor, Movistar, Napier Park Financial Partners, National Geographic, Nestlé, Netflix, New York Angels, Nexmo, Nice inContact, Nimni, Nissan, NIVEA, Node.js, Nor 1, NPR One, Nuance, Nuts.com, Oak HC/FT, Objective-C, Oplogic, Oxygen Systems, Paddle PieSync, Panera Bread, Partnership Fund for New York, Patelco Credit Union, Priority Bicycles, Prograssive Insurance, Providence Strategic Growth, Radisson Hotels, Rainbow Shops, Razer, Red Bull Racing, Reebok, Renault, Reply.ai, Reynolds & Reynolds, Rho Capital Partners, Ryanair, San Francisco State University, Sauce Video, Savano Capital Partners, Scania, SelectQuote, Sequoia Capital, Shell, Siemens, Signal Wire, Singapore Airlines, Skoda, Skype, Slack, Sony, Square 2, SRI International, Success Flow Digital Ltd, SuperFish, Swisscom, Tandex, Teclab, Tecovas, TED, Telefónica, Telegram, Ten Coves Capital, The Co-operative Banking Group, The Farmer’s Dog, The Motley Fool, The Wall Street Journal, ThirdLove, Ticketmaster, T-Mobile, Toba Capital, Toyota, Twilio, Twilio, Two Sigma Ventures , Ujet, Unilever, UPS, Vendor Neutral, Virgin, Vodafone, Voximplant, Walmart, Webchat, Wells Fargo, WhatsApp, White Oak Global Advisors, WordPress, Y0 Combinator, Yamato Transport, Zendesk, Zoom.