CCaaS

CCaaS: Market Trends & Strategies 2022-2027Juniper Research’s CCaaS research suite provides a thorough evaluation of the technologies influencing the CCaaS ecosystem, presented alongside a market segment analysis discussing opportunities for CCaaS vendors across 7 key verticals. It also includes strategic recommendations for CCaaS platforms looking to strengthen their CCaaS product portfolio and maximise service revenue.



The research includes:

• Extensive ecosystem and stakeholder analysis across various CCaaS technologies, including messaging, voice, call recording, IVR, 5G interactive calling, and dialler.
• Evaluation of future market vertical readiness, including banking and finance, government, healthcare, IT and telecommunications, media and entertainment, retail, eCommerce, and travel and hospitality.
• In-depth regional analysis across 8 key regions.
• Vendor analysis, capability assessment and market positioning via the Juniper Research Leaderboard.

Offered in PDF format.

Please download the table of contents above for greater detail.

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