CCaaS

CCaaS: Competitor Leaderboard 2022-2027Juniper Research’s Competitor Leaderboard for the CCaaS market assesses 17 leading CCaaS service providers; positioning them as either an established leader, leading challenger, or disruptor and challenger. Our Competitor Leaderboard scores these companies on their size of operations in the CCaaS space, their extent and breadth of market partnerships, the sophistication of their CCaaS services and Juniper Research’s view on each company’s innovation and future business prospects.


Vendors include:

• 8x8
• Avaya
• Cisco
• CM.com
• Enghouse
• Five9
• Genesys
• Infobip
• Kaleyra
• Microsoft
• NICE
• Oracle
• SAP
• Sinch
• Talkdesk
• Twilio
• Vonage

Our Competitor Leaderboard enables stakeholders to view their position in the market, which companies have the highest market prospects, and what strategies successful players are implementing to be positioned as an established leader. The Competitor Leaderboard is backed by a robust and comprehensive scoring methodology; enabling readers to gain greater independent insight into leading market players.

Offered in PDF format.  

Want more insight and analysis? Our Full Research Suite includes access to this report, and other CCaaS research products - Find out more