CCaaS

CCaaS: Vertical Analysis, Technology Opportunities & Market Forecasts 2022-2027Juniper Research’s CCaaS research is an invaluable guide for CCaaS service providers to explore established and future technologies, along with specific market opportunities in the CCaaS space.



It provides strategic recommendations for stakeholders looking to maximise revenue from emerging opportunities in the CCaaS market in addition to a market segment analysis that describes key opportunities for CCaaS platforms across a range of markets including:

• Banking & Finance
• Government
• Healthcare
• IT & Telecommunications
• Media & Entertainment
• Retail & eCommerce
• Travel & Hospitality

The research suite includes:

1. Market Trends & Strategies: Strategic analysis of market dynamics, drivers, trends, and constraints, together with detailed future technology opportunities and market segment analyses (PDF).
2. Competitor Leaderboard: A detailed investigation of 17 key CCaaS solutions and player analysis via the Juniper Research Competitor Leaderboard and Heatmap (PDF).
3. Data & Forecasts: Extensive 5-year forecasts on the total market value of the CCaaS market, including the number of CCaaS users, and total data, minutes, and revenue across multiple CCaaS technologies (PDF).
4. Interactive Forecast Excel: Highly granular dataset comprising of 41,128 datapoints, allied to an interactive scenario tool; giving users the ability to manipulate Juniper Research’s data (Interactive XL).
5. harvest Online Data Platform: 12 months’ access to all CCaaS data in our online data platform, including continuous data updates and exportable charts, tables, and graphs (ONLINE).

Download a summary of the forecasts above or request a detailed list of every table and chart via info@juniperresearch.com.