CCaaS

CCaaS: Market Data & Forecasting 2022-2027Our market-leading CCaaS forecast suite provides a thorough view of the CCaaS ecosystem, including subscription, messaging, voice, video, and chatbot services. It assesses and projects development of these technologies, including SMS, RCS, IVR, 5G interactive calling, dialler, and programmable voice; aligned with a detailed analysis of future potential opportunities.



This forecast suite includes:

• CCaaS Market Summary
  • Total Number of Mobile Subscribers
  • Total CCaaS Platform Revenue
• CCaaS Subscription Revenue
  • Total Number of Businesses that Subscriber to CCaaS Services
  • Average Spend per Business on CCaaS services per month and per annum
  • Total CCaaS Subscription Revenue
• CCaaS Voice Market
  • Total Mobile Calls Made by Mobile Subscribers
  • Total Number of Calls Made to CCaaS Contact Centres
  • Total CCaaS Revenue from Inbound Voice Channels
• CCaaS Messaging Market
  • Total SMS Traffic Handled by CCaaS Platforms
  • Total CCaaS Revenue from P2A SMS Messages
  • Total P2A RCS Handled by CCaaS Platforms
  • Total CCaaS Revenue from P2A RCS Messages
  • Total Business OTT Traffic that is P2A
  • Total CCaaS Revenue from P2A Messages
• CCaaS Chatbots Market
  • Total Mobile Apps Installed
  • Total Mobile Apps Accessed with App-based Chatbots
  • Total App-based Chatbots Messages Handled by CCaaS Platforms
  • Total Number of Web-based Chatbots Accessed per annum
  • Total Web-based Chatbots Messages Handled by CCaaS Platforms
  • Total Chatbots Messages Handled by CCaaS Platforms
• CCaaS Video Market
  • Total Number of Devices Used for Video Calling
  • Total Number of Devices Using Video Calling to Call CCaaS Contact Centres
  • Total Number of Video Calls to CCaaS Contact Centres
  • Total Time Spend on Video Calls to CCaaS Contact Centres
• Access to the full set of forecast data of 88 tables and over 40,100 datapoints.
• Interactive Excel Scenario tool allowing users the ability to manipulate Juniper Research’s data for 5 different metrics.

Juniper Research’s highly granular interactive Excels enable clients to manipulate Juniper Research’s forecast data and charts to test their own assumptions using the Interactive Scenario Tool and compare select markets side by side in customised charts and tables. IFxls greatly increase clients’ ability to both understand a particular market and to integrate their own views into the model.

Provided in a PDF report and interactive Excel spreadsheet.

Download a summary of the forecasts above, or request a detailed list of every table and chart via info@juniperresearch.com.

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