CCaaS: Market Data & Forecasting 2022-2027CCaaS: Market Data & Forecasting 2022-2027Our market-leading CCaaS forecast suite provides a thorough view of the CCaaS ecosystem, including subscription, messaging, voice, video, and chatbot services. It assesses and projects development of these technologies, including SMS, RCS, IVR, 5G interactive calling, dialler, and programmable voice; aligned with a detailed analysis of future potential opportunities.



This forecast suite includes:
  • CCaaS Market Summary
    • Total Number of Mobile Subscribers
    • Total CCaaS Platform Revenue
  • CCaaS Subscription Revenue
    • Total Number of Businesses that Subscriber to CCaaS Services
    • Average Spend per Business on CCaaS services per month and per annum
    • Total CCaaS Subscription Revenue
  • CCaaS Voice Market
    • Total Mobile Calls Made by Mobile Subscribers
    • Total Number of Calls Made to CCaaS Contact Centres
    • Total CCaaS Revenue from Inbound Voice Channels
  • CCaaS Messaging Market
    • Total SMS Traffic Handled by CCaaS Platforms
    • Total CCaaS Revenue from P2A SMS Messages
    • Total P2A RCS Handled by CCaaS Platforms
    • Total CCaaS Revenue from P2A RCS Messages
    • Total Business OTT Traffic that is P2A
    • Total CCaaS Revenue from P2A Messages
  • CCaaS Chatbots Market
    • Total Mobile Apps Installed
    • Total Mobile Apps Accessed with App-based Chatbots
    • Total App-based Chatbots Messages Handled by CCaaS Platforms
    • Total Number of Web-based Chatbots Accessed per annum
    • Total Web-based Chatbots Messages Handled by CCaaS Platforms
    • Total Chatbots Messages Handled by CCaaS Platforms
  • CCaaS Video Market
    • Total Number of Devices Used for Video Calling
    • Total Number of Devices Using Video Calling to Call CCaaS Contact Centres
    • Total Number of Video Calls to CCaaS Contact Centres
    • Total Time Spend on Video Calls to CCaaS Contact Centres
  • Access to the full set of forecast data of 88 tables and over 40,100 datapoints.
  • Interactive Excel Scenario tool allowing users the ability to manipulate Juniper Research’s data for 5 different metrics.
Juniper Research’s highly granular interactive Excels enable clients to manipulate Juniper Research’s forecast data and charts to test their own assumptions using the Interactive Scenario Tool and compare select markets side by side in customised charts and tables. IFxls greatly increase clients’ ability to both understand a particular market and to integrate their own views into the model.

Provided in a PDF report and interactive Excel spreadsheet.

Download a summary of the forecasts above, or request a detailed list of every table and chart via info@juniperresearch.com.

Want more insight and analysis? Our Full Research Suite includes access to this report, and other CCaaS research products - Find out more

Read more...

Pricing

Purchase additional research reports to receive greater savings;
select three reports to receive all the available research in this area.

CCaaS: Market Data & Forecasting 2022-2027

Click here for product details

£2990
£2990
£2990
Our market-leading CCaaS forecast suite provides a thorough view of the CCaaS ecosystem, including subscription, messaging, voice, video, and chatbot services. It assesses and projects development of these technologies, including SMS, RCS, IVR, 5G interactive calling, dialler, and programmable voice; aligned with a detailed analysis of future potential opportunities.



This forecast suite includes:
  • CCaaS Market Summary
    • Total Number of Mobile Subscribers
    • Total CCaaS Platform Revenue
  • CCaaS Subscription Revenue
    • Total Number of Businesses that Subscriber to CCaaS Services
    • Average Spend per Business on CCaaS services per month and per annum
    • Total CCaaS Subscription Revenue
  • CCaaS Voice Market
    • Total Mobile Calls Made by Mobile Subscribers
    • Total Number of Calls Made to CCaaS Contact Centres
    • Total CCaaS Revenue from Inbound Voice Channels
  • CCaaS Messaging Market
    • Total SMS Traffic Handled by CCaaS Platforms
    • Total CCaaS Revenue from P2A SMS Messages
    • Total P2A RCS Handled by CCaaS Platforms
    • Total CCaaS Revenue from P2A RCS Messages
    • Total Business OTT Traffic that is P2A
    • Total CCaaS Revenue from P2A Messages
  • CCaaS Chatbots Market
    • Total Mobile Apps Installed
    • Total Mobile Apps Accessed with App-based Chatbots
    • Total App-based Chatbots Messages Handled by CCaaS Platforms
    • Total Number of Web-based Chatbots Accessed per annum
    • Total Web-based Chatbots Messages Handled by CCaaS Platforms
    • Total Chatbots Messages Handled by CCaaS Platforms
  • CCaaS Video Market
    • Total Number of Devices Used for Video Calling
    • Total Number of Devices Using Video Calling to Call CCaaS Contact Centres
    • Total Number of Video Calls to CCaaS Contact Centres
    • Total Time Spend on Video Calls to CCaaS Contact Centres
  • Access to the full set of forecast data of 88 tables and over 40,100 datapoints.
  • Interactive Excel Scenario tool allowing users the ability to manipulate Juniper Research’s data for 5 different metrics.
Juniper Research’s highly granular interactive Excels enable clients to manipulate Juniper Research’s forecast data and charts to test their own assumptions using the Interactive Scenario Tool and compare select markets side by side in customised charts and tables. IFxls greatly increase clients’ ability to both understand a particular market and to integrate their own views into the model.

Provided in a PDF report and interactive Excel spreadsheet.

Download a summary of the forecasts above, or request a detailed list of every table and chart via info@juniperresearch.com.

Want more insight and analysis? Our Full Research Suite includes access to this report, and other CCaaS research products - Find out more

Add-on Research

Included Support options

Email Support

Receive free email support for the research purchased by emailing your queries to info@juniperresearch.com.

Support options

£2990
€3486
$3453

Research Details

Publisher:
Juniper Research
Published:
16/08/2022
Author(s):
Elisha Sudlow-Poole
Category:
CCaaS
Regions:
8 Key Regions - includes North America, Latin America, West Europe, Central & East Europe, Far East & China, Indian Subcontinent, Rest of Asia Pacific and Africa & Middle East
Countries:
Algeria, Argentina, Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Chile, China, Colombia, Croatia, Czech Republic, Denmark, Ecuador, Egypt, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, South Korea, Kuwait, Malaysia, Mexico, Nepal, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russian Federation, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Arab Emirates, UK, Uruguay, USA, Vietnam

Related Research

What about purchasing a subscription?

Unlimited access to our research catalogue and data