Digital Retail Technologies

Report Overview

Juniper Research’s new Digital Retail Technologies research report provides a detailed examination on how the retail market is being disrupted by the introduction of new digital strategies.

The report focuses on the technologies being used to disrupt the established business models in brick-and-mortar retail, including the use of smart checkouts, RFID, beacons and others. The report also includes an extensive analysis of how AI is being leveraged in the retail market, to enable improved customer experiences and greater retailer efficiency.

The research report also positions AI vendors via a Juniper Research Positioning Index; providing a key resource when considering the AI in retail market. This is complemented by a Juniper Research Positioning Index for retailers; showing the extent to which the world’s largest retailers are embracing new technology. This is accompanied by an extensive forecast suite, which analyses in depth the adoption of technologies across a high number of countries and segments.

This research suite comprises:
  • Strategy & Forecasts (PDF)
  • 5-Year Deep Dive Data & Forecasting (PDF/IFxl)
  • 12 months' access to harvest online data platform
Buy Full Research Suite - Immediate access to all the above only £2990.


Key Features

  • Future Retail Technologies Market Dynamics: Detailed analysis of the current state of technological adoption in the retail market and future outlook; examining technologies including:
    • Beacons
    • RFID
    • Robotics
    • Smart Checkouts
    • Digital Signage
  • AI Use in Retail Analysis: Extensive analysis of the increasing adoption and prospects for the use of AI in the retail market, including three main areas:
    • Demand Forecasting
    • Customer Service
    • Personalisation & Marketing
  • Juniper Research AI in Retail Vendor Positioning Index: Key player capability and capacity assessment for 15 AI in retail vendors:
    • Adobe
    • Amazon
    • Cortexica Vision Systems
    • Evolv
    • Google
    • IBM
    • Intel
    • Microsoft
    • Oracle
    • Relex
    • Salesforce
    • SAP
    • Slyce
    • ToolsGroup
    • ViSenze
  • Juniper Research Retailer Technological Innovation Index: 15 leading retailers positioned on their use of technology.
    • Aeon
    • Aldi
    • Amazon
    • Auchan
    • Best Buy
    • Carrefour
    • Costco
    • Home Depot
    • IKEA
    • Lidl
    • Target
    • Tesco
    • Waitrose
    • Walmart
  • Benchmark Industry Forecasts: Forecasts for adoption and revenue provided across the following segments:
    • Beacons
    • RFID
    • Robotics
    • Smart Checkouts
    • Digital Signage
    • AI Demand Forecasting
    • AI Marketing
    • AI Customer Service

Key Questions Answered

  1. What are the cutting-edge retail technologies of today, and how should they be used?
  2. Who are the leading retailers when it comes to in-store technology?
  3. At what pace are retailers expected to adopt machine learning services?
  4. What are the most viable use cases for AI deployment in the retail industry?
  5. Who are the key disruptors in this space, and what strategies are vendors employing?

Companies Referenced

Included in Juniper Research Retailer Technological Innovation Index: Aeon, Aldi, Amazon, Auchan, Best Buy, Carrefour, Costco, Home Depot, IKEA,, Lidl, Target, Tesco, Waitrose, Walmart.
Included in Juniper Research AI in Retail Vendor Positioning Index: Adobe, Amazon, Cortexica Vision Systems, Evolv, Google, IBM, Intel, Microsoft, Oracle, Relex, Salesforce, SAP, Slyce, ToolsGroup, ViSenze.
Mentioned: Alibaba, Alphabet, Amazon Echo, Amazon Web Services (AWS), Amplifon, Apple, Aston Martin, Azure, Bed Bath & Beyond, Body Labs, Bossa Nova Robotics, Cash Converters, Computing-Tabulating-Recording Company, CPG, CRX (Collaborative Retail Exchange), eBay, Fabletics, Gap, Headspace, Imperial College London, Information Resources, Inc. (IRI), Intelligence Retail, Jet, Kroger, Lennox, M&S, Macy’s, Natuzzi Italia, O2, On The Spot, One Door, Pentium, Pottery Barn, Pricer, Publix, Sainsbury’s, SilverCloud, SoftBank, Symphony Retail AI, Telefónica, Tencent, Tommy Hilfiger.

Data & Interactive Forecast

Juniper Research’s Digital Retail Technologies forecast suite includes:
  • Forecast splits for 8 key regions, as well as 19 country-level data splits for:
    • Australia
    • Brazil
    • Canada
    • China
    • Denmark
    • France
    • Germany
    • India
    • Japan
    • Mexico
    • Netherlands
    • Norway
    • Portugal
    • Saudi Arabia
    • South Korea
    • Spain
    • Sweden
    • UK
    • US
  • Segment forecasts for, including adoption and revenue:
    • Beacons
    • RFID
    • Robotics
    • Smart Checkouts
    • Digital Signage
    • AI Demand Forecasting
    • AI Marketing
    • AI Customer Service
  • Interactive Scenario Tool allowing users to manipulate Juniper Research’s data for 10 different metrics.
  • Access to the full set of forecast data of 74 tables and more than 15,000 datapoints.
Juniper Research’s highly granular IFxls (interactive Excels) enable clients to manipulate our forecast data and charts to test their own assumptions, by using the Interactive Scenario Tool, and compare select markets side by side in customised charts and tables. IFxls greatly increase clients’ ability to both understand a particular market and to integrate their own views into the model.

Digital Retail Technologies Reports


Full Research Suite

Full research suite comprises:

  • PDF report
  • Interactive Forecast IFXL spreadsheet
  • 12 months' access to Digital Retail Technologies data updates in harvest - find out more

Click here for more information and purchase options

Sep 2020




PDF Report & Excel

Full research suite comprises:

  • PDF report
  • Interactive Forecast IFXL spreadsheet

Click here for more information and purchase options

Sep 2020




Research FAQs

How has technology changed the retail industry?
Why is technology important in retail?
How big is the retail technology market?
What is the retail technology market growth?
What are the trends in retail technology?

Research Details

Juniper Research
Nick Maynard, Adedoyin Idowu
Key Vertical Markets
8 Key Regions - includes North America, Latin America, West Europe, Central & East Europe, Far East & China, Indian Subcontinent, Rest of Asia Pacific and Africa & Middle East
Australia, Brazil, Canada, China, Denmark, France, Germany, India, Japan, South Korea, Mexico, Netherlands, Norway, Portugal, Saudi Arabia, Spain, Sweden, UK, USA

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