Digital Retail Technologies: Market Forecasts, Adoption, Implementation & Strategy 2020-2025

• Future Retail Technologies Market Dynamics: Detailed analysis of the current state of technological adoption in the retail market and future outlook; examining technologies including:
  • Beacons
  • RFID
  • Robotics
  • Smart Checkouts
  • Digital Signage
• AI Use in Retail Analysis: Extensive analysis of the increasing adoption and prospects for the use of AI in the retail market, including three main areas:
  • Demand Forecasting
  • Customer Service
  • Personalisation & Marketing
• Juniper Research AI in Retail Vendor Positioning Index: Key player capability and capacity assessment for 15 AI in retail vendors:
  • Adobe
  • Amazon
  • Cortexica Vision Systems
  • Evolv
  • Google
  • IBM
  • Intel
  • Microsoft
  • Oracle
  • Relex
  • Salesforce
  • SAP
  • Slyce
  • ToolsGroup
  • ViSenze
• Juniper Research Retailer Technological Innovation Index: 15 leading retailers positioned on their use of technology.
  • Aeon
  • Aldi
  • Amazon
  • Auchan
  • Best Buy
  • Carrefour
  • Costco
  • Home Depot
  • IKEA
  • JD.com
  • Lidl
  • Target
  • Tesco
  • Waitrose
  • Walmart
• Benchmark Industry Forecasts: Forecasts for adoption and revenue provided across the following segments:
  • Beacons
  • RFID
  • Robotics
  • Smart Checkouts
  • Digital Signage
  • AI Demand Forecasting
  • AI Marketing
  • AI Customer Service

1. What are the cutting-edge retail technologies of today, and how should they be used?
2. Who are the leading retailers when it comes to in-store technology?
3. At what pace are retailers expected to adopt machine learning services?
4. What are the most viable use cases for AI deployment in the retail industry?
5. Who are the key disruptors in this space, and what strategies are vendors employing?

• Segment forecasts for, including adoption and revenue:
  • Beacons
  • RFID
  • Robotics
  • Smart Checkouts
  • Digital Signage
  • AI Demand Forecasting
  • AI Marketing
  • AI Customer Service
• Interactive Scenario Tool allowing users to manipulate Juniper Research’s data for 10 different metrics.
• Access to the full set of forecast data of 74 tables and more than 15,000 datapoints.

Geographical splits: 19 countries

Harvest: Our online data platform, harvest, contains the very latest market data and is updated throughout the year. This is a fully featured platform enabling clients to better understand key data trends and manipulate charts and tables, overlaying different forecasts within the one chart - using the comparison tool. Empower your business with our market intelligence centre, and get alerted whenever your data is updated.

Interactive Excels (IFxl): Our IFxl tool enables clients to manipulate both forecast data and charts, within an Excel environment, to test their own assumptions using the Interactive Scenario Tool and compare selected markets side by side in customised charts and tables. IFxls greatly increase a clients’ ability to both understand a particular market and to integrate their own views into the model.

• While the growth in adoption is dramatic, innovation will be limited to the convenience segment, where product lines are simpler and implementation costs are lower. These roll-outs will also be limited to larger retail chains that can afford the significant investment costs involved.
• The use of AI by retailers, including smart checkout systems and chatbots, will be critical in ensuring that retailers can deliver a compelling omnichannel experience to consumers. The drive for efficiency will lead to investments of over $23 billion by retailers in AI by 2025, up from just over $5 billion in 2020.
• The use of RFID for tracking is essential to enabling analytics use within the retail supply chain. As retailers need ever greater efficiency, analytics is crucial, but is only as good as the data it is based on. This need for standardised data for analysis will propel RFID’s deployment; driving RFID shipments for retail to over 32 billion in 2025, from 9 billion in 2020.