research investigates the current state of the market; providing a comprehensive examination of this sector. The research looks at 5 major industries in depth; assessing the potential impact of chatbot implementation, based on factors such as monetisation potential, cost savings, reach and the regulatory landscape.
The study also contains insightful player analysis of leading Chatbot Development Tool vendors, alongside key expectations for stakeholders in the industry and Juniper’s Vendor Leaderboard; focusing on AI criterion.
The research gives in-depth coverage of the following key markets:
- Banking & Finance
- Commerce & Retail
- Travel & Hospitality