Retail Banking
OverviewOur industry benchmark research on Retail Banking provides the most comprehensive and detailed view of the digital banking ecosystem, and includes market analysis for mobile, tablet, online and smartwatch-based banking platforms.

Juniper Research’s incisive research provides unique insights into the sector; examining key market disruptions such as open banking and blockchain. It provides recommendations and strategic opportunities for traditional banks as well as for neo- and challenger banks. The research includes detailed analysis of fintech innovators and provides insightful player positioning and market outlook.

This research subscription comprises:
  • Executive Summary & Core Findings (PDF)
  • Deep Dive Strategy & Competition (PDF)
  • Deep Dive Data & Forecasting (PDF & Excel)
  • 12 months' access to harvest online data platform
  • Juniper Research Insights (weekly publication)

Key Features

  • Sector Dynamics: Provides an in-depth evaluation of the mobile and online retail banking ecosystem; highlighting adoption across key digital platforms.
  • Trends Assessment & Market Disruptions: Strategic analysis of the key digital banking trends and market disruptions, including:
    • Development of Open Banking
    • Blockchain in Banking
    • Emergence of Neo- & Challenger Banks
    • Chatbots & Automation
    • Technology & Fintech Player Impact
    • Digital Enablement & Digital Transformation Spend
  • Technology Roadmap & Future Outlook: Provides an in-depth assessment of the retail banking technologies expected to make their impact in the near and far future:
    • AI in Banking: Chatbots Outlook
    • AI in Banking: RPA Outlook
    • Blockchain in Banking Outlook
    • IoT in Banking Outlook
    • Open Banking Outlook
    • Security & Cyber Risk Outlook
  • Juniper Research Digital Transformation Readiness Index: Analyses 28 global Tier1 banks to evaluate their digital transformation readiness scores and highlights their respective positioning in the digital innovation roadmap.
  • Juniper Research Disruptors & Challengers Quadrant: Analyses 27 emerging and innovative neo- & challenger banks that have the potential to disrupt traditional banking models.
  • Juniper Research Leaderboard: Key retail banking vendor capability and capacity assessment, together with our Leaderboard positioning matrix for 12 market leaders.
  • Interviews: With leading players across the banking and commerce value chain, including:
    • Fidor Bank
    • Finastra
    • Gemalto
    • Infosys EdgeVerve
    • Kasisto
    • Oracle
  • Benchmark Industry Forecasts: Provided for the size and growth of the digital banking, including user adoption and transaction values.

Key Questions

  1. What are the top 5 retail banking digital trends?
  2. What is the near- and far-term impact of key technologies such as AI, open banking APIs, blockchain and IoT in retail banking?
  3. Who are the key players disrupting the traditional banks and how are the incumbents innovating to respond?
  4. When will regional and global mobile banking users exceed online banking users?
  5. What is the current state and future outlook for wearable banking services?
  6. ook for wearable banking services?

Companies Referenced

Interviewed: Fidor Bank, Finastra, Gemalto, Infosys EdgeVerve, Kasisto, Oracle,
Profiled: Datapro, FIS, Finastra, Fiserv, Infosys EdgeVerve, JHA (Jack Henry & Associates), NYMBUS, Oracle, SAP, Sopra Banking Software, TCS (Tata Consultancy Services), Temenos.
Case Studied: Fidor Bank, Gemalto, Kasisto,
Mentioned: ABRIS, Abu Dhabi Islamic Bank, Accenture,, Adobe, ADP, African Banking Corporation, Afriland First Bank, Agricultural Bank of China, Airtel Payments Bank, Akcelerant, Alibaba, Amazon, American Bankers Association, Anabatic Technologies, Ant Financial, ANZ, Apple, Artoo, ASX (Australian Securities Exchange), ATB Financial, Atom, Attijariwafa Bank, Auxmoney, Axis Bank, Axway, Ayasdi, Azlo, Baidu, Bambu, Banco Original, Bancolombia, Bangladesh Central Bank, Bank of America, Bank of China, Bank of Tokyo-Mitsubishi UFJ, Bankable, BankMobile, Banque Nationale d’Algérie, Barclays Bank, BBVA, BearingPoint, Behaviosec, Betterment, BGFI Bank, BlackBerry, BMO Harris, BNP Paribas, BPCE, Brightcove, BSC, Calypso, Capgemini, CBA, Central Bank of Lithuania, CFPB (Consumer Financial Protection Bureau), Chain, China Construction Bank, CHROME Federal Credit Union, Citi, Clarity Money, Clark, Cognizant, Commercial Bank of Qatar, Commonwealth Bank of Australia, Community Savings Bank, Coris Bank, Crédit Populaire d’Algérie, Credit Union Australia, Credo Bank, CTRLS, DAB Bank, DBS Bank, Deloitte, Deutsche Bank, digibank, Direkt Anlage Bank, Discover Financial Services, Dwolla, E&Y, Ecobank, Elliptic, Emirates NBD, EPC (European Payment Council), Equifax, Equity Bank, European Banking Federation, Facebook, Far Eastern International Bank, Fast Pay, Federacion Nacional de Cooperativas de Ahorro y Credito, Finabank, FinanceFox, Financial Conduct Authority, Finn, Fino Payments Bank, Fitbit, Flagship Community Bank, Flux, Foranx, Forbes, Galileo Processing, GoBank, GoCardless, Goldman Sachs, Google, Green Dot, Groupe Orabank, GuiaBolso, Halifax, Harrods Bank, HDFC Bank, Hello Bank, HP, HPB, HSBC, HSH Nordbank, Huawei, IBM, ICBC, ICICI Bank, ICS Financial Systems, IDFC Bank, IDT Financial Services Limited, IMS, India Post Payments Bank, ING, Inlaks, Intercommerz Bank , Intuit, iZettle, J&F Investimentos, Japan Exchange Group, Jethro, Jibun Bank, JP Morgan Chase, Jumio, Juniper Networks, K Bank, Kabbage, Kaiperm Diablo Federal Credit Union, Kakao Bank, KBC, KDDI, Key Bank, Koho, Kotak Mahindra Bank, KPMG, LendingClub, Lloyds, Loot, LSE (London Stock Exchange), Maffei Bank, Mastercard, Maybank, mBank, MCB Consulting, MEF, Mercantile Bank, Metro Bank, Microsoft, Monese, Moneythor, Monzo, MYbank, MyCheck, N26, NASDAQ, NPCI (National Payments Corporation of India), Nationwide, Natixis, NatWest,, NSIA Banque, Nubank, Nutmeg, Olfa Soft, Osper, Otkritie Financial Corp Bank, PayPal, Paytm Payments Bank, People’s United Bank, Peoples Trust Company, PNC Bank, PrePay Technologies, PWC, QNB, Rabobank, Raisin, RakBank, RBI (Reserve Bank of India), RBS, RCBC, RealNetworks, ReiseBank, Revolut, Ripple Labs, Robinhood, Rocketbank, Sanpower, Santander, Sberbank, SBI (State Bank of India), Scotiabank, SecureKey Technologies, Siemens, Silvergate Bank, Simple, Societe Generale, SOFGEN, Software Group, SRI International, SSX (Sydney Stock Exchange), Standard & Poor’s, Standard Chartered, Starling, , State Bank of Pakistan, SunGard, Surety Bank, SWIFT (Society for Worldwide Interbank Financial Telecommunication), Tandem, TD Bank, Tech Mahindra, Tencent, Tesco, The Co-Operators Insurance Group, Thomson Reuters, ThreatMetrix, Timo, Token, ToneTag, UniCredit, United Bank for Africa, USI, Vaamo, Van Lanschot, Verizon, Vietnam Prosperity Bank, Visa, Vocalink, Vymo, Walmart, WeBank, WebHelp, WeChat, Wegagen Bank, Wells Fargo, Western Union, Wipro, Wirecard, Wonga.

Data & Interactive Forecast

Juniper’s new Retail Banking forecast suite includes:
  • Regional splits for 8 key regions, as well as 12 country level data splits for:
  • Canada
  • China
  • Denmark
  • France
  • Germany
  • India
  • Norway
  • Portugal
  • Spain
  • Sweden
  • UK
  • US
  • Banking platform splits by:
  • PC
  • Mobile Handset
  • Tablet
  • Smartwatch
  • Banking transaction segment splits by:
    • Banking Information Services & Alerts
    • Bill Payment & Presentment Services
  • Interactive Scenario Tool allowing users to manipulate Juniper’s data for 15 different metrics.
  • Access to the full set of forecast data of 70 tables and more than 9,500 datapoints.
Juniper Research’s highly granular interactive Excels enable clients to manipulate Juniper’s forecast data and charts to test their own assumptions using the Interactive Scenario Tool; and compare select markets side by side in customised charts and tables. IFxls greatly increase clients’ ability to both understand a particular market and to integrate their own views into the model.

Full Research Suite


Full Research Suite

Retail Banking full research suite comprises:

  • Retail Banking Executive Summary PDF Report
  • Retail Banking Deep Dive Strategy & Competition PDF Report
  • Retail Banking Deep Dive Data & Forecasting PDF Report
  • Retail Banking Interactive Forecast Excel Data
  • Quarterly PDF Report & Excel Data Updates
  • 12 months' access to Retail Banking data updates in harvest

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Latest market data forecasts and impact analysis. Delivered as PDF and interactive Excel

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Apr 2019



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Research Details

Juniper Research
Nitin Bhas
Fintech & Payments
8 Key Regions - includes North America, Latin America, West Europe, Central & East Europe, Far East & China, Indian Subcontinent, Rest of Asia Pacific and Africa & Middle East
Canada, China, Denmark, France, Germany, India, Norway, Portugal, Spain, Sweden, UK, USA