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Mobile & Online TicketingOverviewOur Mobile & Online Ticketing research provides an analysis of the digital ticketing sector across a number of disparate industries, highlighting and assessing the intra- and inter-segment trends, market disruptions, and challenges that have emerged.
As the only research offering a complete coverage across online, mobile, wearables, and contactless channels, it enables industry stakeholders to understand the implications of ticketing technologies worldwide. It provides a 6 year market forecast summary and sector breakdowns for:
  • Air Ticketing
  • Metro & Bus Ticketing
  • Rail Ticketing
  • Sports Ticketing
  • Entertainment Events Ticketing
  • Mobile NFC Ticketing
  • Chatbot Virtual Ticketing
This research suite comprises:
  • Deep Dive Strategy & Competition (PDF)
  • 5 Year Market Sizing & Forecasts (PDF & Excel)
  • Executive Summary & Core Findings (PDF)

Key Features

  • Sector Dynamics: Provides an in-depth evaluation of the digital ticketing ecosystem, highlighting the adoption of PC, Mobile Handsets, and Smart Wearables for ticketing transactions across key verticals:
    • Airline
    • Metro & Bus
    • Rail
    • Sports
    • Entertainment Events
  • Trend Assessment: Future outlook and strategic assessment of the major trends and market disruptions including:
    • The Future of Account Based Ticketing
    • Mobility-as-a-Service
    • Development of Beacon-based Proximity Ticketing
    • Virtual Reality in Ticketing
    • Chatbot-based Virtual Ticketing
  • NFC Impact Analysis: In-depth assessment of the opportunity presented by NFC and of the hurdles this technology faces.
  • Interviews with leading players across the ticketing value chain, including:
    • Bytemark
    • Gemalto
    • Giesecke & Devrient
    • Infineon Technologies
    • Masabi
    • Moovel
    • OSPT
    • Rambus
    • Wizway Solutions
  • Juniper Disruptors & Challengers Quadrant for Digital Ticketing, analysing some of the emerging and innovative technology companies that have the potential to disrupt key ticketing verticals.
  • Juniper Leaderboards: Separate vendor analysis and market positioning Leaderboards for 15 mobile ticketing and 12 contactless ticketing vendors.
  • Benchmark Industry Forecasts: Provided for the size and growth of the digital ticketing market, including user adoption and transaction values.

Key Questions

  1. What are the key inter- and intra-segment trends defining the mobile and online ticketing?
  2. Despite slow adoption, what are the prospects for mobile contactless ticketing in the future?
  3. How have OEM-Pay and Mobile Wallets impacted mobile ticketing and has there been any progress made by key stakeholders?
  4. Who are the key innovators and disruptors changing the digital ticketing market landscape?
  5. What sector disruptions are expected from technologies such as Chatbots, VR, and Account Based Ticketing?

Companies Referenced

Interviewed: Bytemark, FitPay, G+D (Giesecke+Devrient), Gemalto, Infineon Technologies, Masabi, Mastercard, moovel, OSPT (Open Standards for Public Transport) Alliance, Rambus Ecebs, Visa, Wizway Solutions.
Profiled: Bytemark, CTS (Cubic Transportation Systems), G+D (Giesecke+Devrient), Gemalto, Live Nation, Margento, Masabi, moovel, NXP, Rambus Ecebs, StubHub, Wizway Solutions.
Case Studied: Masabi, OSPT (Open Standards for Public Transport) Alliance.
Mentioned: 1-800-Flowers, Abellio Greater Anglia, Accenture, ADCET, Advanced, Advanced Semiconductor Manufacturing, AEG, AFSCM (French Association of Contactless Mobile), Alibaba, ALSTOM, Amazon, American Express, Anheuser-Busch, Apple, Arjo Systems (HID Global), Arriva, AT&T, Axis Bank, AXS, Blacklane, Beijing Metro, Beijing Weying Technology, Bell ID, Bengaluru Metropolitan Transport Corporation, BookMyShow, Bosch, Braintree, Capital Metro, car2go, Careem, Carrefour, Chase Paymentech, Chicago Metra, China Telecom, Choovie, CinePapaya, Citibank, CNA (Calypso Network Association), Continental, Corethree, Ctrip, Daimler, Deloitte, Delphi, Deutsche Bahn, Dialog, DICE, digimobee, easyJet, eBay, Elavon, Elron, Emirates, Etisalat, Eventbrite, EZ-Link, Facebook, Fandango, FIDO Alliance, Fire Island Ferries, First Bus, First Data, Flixbus, Forbes, Galois, Gatwick Express, Gett, GlobalPlatform, Go-Ahead, GO Airport Express, Google, Greyhound, Gruvi, GSMA, Hacon, Helpten, Highways England, HopOn, Huawei, IATA, IBM, Ile-de-France Mobilités, Infocomm Development Authority, Ingenico, Ingresso, INIT, INSIDE Secure, Investion, IOMedia, IRCTC (Indian Railway Catering and Tourism Corporation), ITS Finland, Java Card Forum,, JetBlue, Keolis, Kerv, King County Metro, LA Metrolink, Las Vegas RTC, Lignes d'Azur, Los Angeles Metro, LTA (Land Transport Authority), Lyft, MaaS Alliance, MaaS Global, Makemytrip, MBTA (Metropolitan Boston Transit Administration), MegaFon, Mercedes-Benz, Metrolinx, MIFARE4Mobile Industry Group, Mobey Forum, Moscow Department of Transport, Motorola, Movile, MTA New York, Mumbai Metro, mytaxi, Nassau Inter-County Express, National Association of Theater Owners, National Express, Netsize, Nevis Technologies, New York Waterway, NFC Forum, NSN, O2, OASA Group, Oberthur-Morpho, OCTA (Orange County Transportation Authority), Orange, OT (Oberthur Technologies), OTI Global, Passport, PayPal, Paytm, Pepsi, Pivotal Payments, PwC, QQ, Qualcomm, Rakuten, RATP (Régie Autonome des Transports Parisiens), Raytheon (Encrypted Radar Systems), RDG (Rail Delivery Group), redBus, Ridango, RideTap, Ridlr, RioCard, RITA, Rittenhouse Payment Solutions, Rukkus, Ryanair, Samsung, San Francisco Muni, Scheidt & Bachmann, SeatGeek, Secure Technology Alliance, Shaw Theatres, Siemens, Silicon Manufacturing, SITA, Sixt, SKIDATA, Slovenian Railways, Smartlink, SMS-C Forum, SNCF (Société Nationale des Chemins de fer Français), Spectra Ticketing & Fan Engagement, SpiceJet, Spinzo, SPT (Strathclyde Partnership for Transport), SPTrans, Stagecoach, StarHub, StatCounter, STMicroelectronics, Strasbourg Transport Authority, Stripe, Suzhou ASEN Semiconductors, Swatch Bellamy, Sympla, TEDIPAY, Teleconnect, Tencent, Texas Instruments, TfL (Transport for London), Thales, Thames Clippers, The Hague HTM, Ticketbis, Ticketmaster, ticketscript, Tickey, Tiqets, TixTrack, T-Mobile, TodayTix, Token Transit, Toronto Transit Commission, Toyota, Trainline, Transdev, Transit (Transit App), Transport for Greater Manchester, Transport for New South Wales, Transport Scotland, Trapeze, Turo, Uber, UKCA (UK Cards Association), UK RSSB, Unwire, VEON, Vesta, Via, Virgin Trains, Vix Technology, Vodafone, Walmart, WeChat, Whole Foods, World Bank, yatra, Xerox, ZTE.

Data & Interactive Forecast

Juniper’s Mobile & Online Ticketing forecast suite includes:
  • Data splits for 8 key geographical splits and country level splits for:
    • US
    • Canada
    • Denmark
    • Germany
    • France
    • Portugal
    • Sweden
    • UK
    • Spain
    • Norway
  • Splits by ticketing channel:
    • Mobile Handsets
    • PC
    • Smart Wearables
  • Splits by ticketing verticals:
    • Rail
    • Metro & Bus
    • Air
    • Sports Events
    • Entertainment Events
  • Mobile ticketing technology splits for:
    • SMS
    • NFC
    • Others including App-Based & QR Codes
  • New ticketing forecasts for Chatbots, split by ticketing interactions and transactions.
  • Interactive Scenario Tool allowing user the ability to manipulate Juniper’s data for 42 different metrics.
  • Access to the full set of forecast data of nearly 200 tables and 26,000 datapoints.


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Research Details

Nitin Bhas
Mobile & Online Ticketing
8 Key Regions - includes North America, Latin America, West Europe, Central & East Europe, Far East & China, Indian Subcontinent, Rest of Asia Pacific and Africa & Middle East
Canada, Denmark, France, Germany, Norway, Portugal, Spain, UK, USA

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