Mobile & Online Ticketing
OverviewJuniper Research’s latest Mobile & Online Ticketing research provides in-depth analysis of the rapidly evolving ticketing sector; covering both transport and events ticketing. It identifies the key trends and strategic opportunities in the space for a range of players across the online, mobile, wearables and contactless channels. The report also provides extensive market forecasts highlighting the key opportunities in the sector, split by relevant sectors:
  • Air Ticketing
  • Metro & Bus Ticketing
  • Rail Ticketing
  • Sports Ticketing
  • Entertainment Events Ticketing
  • Mobile NFC Ticketing
  • Chatbot Virtual Ticketing
This research suite includes:
  • Deep Dive Strategy & Competition (PDF)
  • 5-Year Deep Dive Data & Forecasting (PDF & Excel)
  • Executive Summary & Core Findings (PDF)
  • 12 months' access to harvest online data platform

Key Features

  • Ticketing Market Landscape Assessment: Provides a highly detailed strategic review of the ticketing ecosystem, split by the following verticals:
    • Air Ticketing
    • Metro & Bus Ticketing
    • Rail Ticketing
    • Sports Ticketing
    • Entertainment Events Ticketing
    • Mobile Contactless Ticketing
    • Chatbot Virtual Ticketing.
  • Key Trend Analysis: Future outlook and strategic assessment of the major trends and market disruptions including:
    • Account-based Ticketing
    • Mobility-as-a-Service
    • Blockchain in Ticketing
    • Virtual Reality in Ticketing
    • Chatbot-based Virtual Ticketing
    • IoT in Ticketing
  • Interviews: Leading ticketing vendors across the value chain interviewed, including:
    • Bytemark
    • Gemalto
    • Masabi
    • moovel
    • OSPT Alliance
    • Rambus
    • Wizway Solutions
  • Benchmark Industry Forecasts: 5-year forecasts provided for the ticketing market:
    • User adoption, transaction volume and values for mobile ticketing, across transport and events segments.
    • User adoption, transaction volume and values for online ticketing, across transport and events segments.
    • User adoption, transaction volume and values for contactless ticketing, across transport and events segments.
  • Juniper Researcch Leaderboards: Separate vendor analysis and market positioning Leaderboards for 17 mobile ticketing and 12 mobile contactless ticketing vendors.
  • Digital Ticketing Disruptors & Challengers for Digital Ticketing, analysing 16 of the emerging and innovative technology companies with the potential to disrupt key ticketing verticals.

Key Questions

  1. What will be the size of the mobile and online ticketing market in 2023?
  2. How will new areas in ticketing, such as Virtual Reality, blockchain and chatbots alter the landscape in the future?
  3. What impact will Mobility-as-a-Service have on the ticketing landscape?
  4. Who are the key innovators and disruptors changing the digital ticketing market landscape?
  5. What are the key regional differences in ticketing deployment and how will this evolve over the next 5 years?

Companies Referenced

Companies Referenced
Interviewed: Bytemark, Gemalto, Masabi, moovel, OSPT Alliance, Rambus, Wizway Solutions.
Profiled: Bytemark, CTS (Cubic Transportation Systems), G+D (Giesecke+Devrient), Gemalto, Live Nation Entertainment, Maoyan Weiying, Masabi, moovel, NXP, Rambus, StubHub, Wizway Solutions.
Case Studied: MaaS Global, Upgraded.
Included in Vendor Positioning: Advanced, BookMyShow, Bytemark, Corethree, CTS (Cubic Transportation Systems), DICE, digimobee, Fandango, FitPay, Get, IDEMIA, Live Nation Entertainment, MaaS Global, Maoyan Weiying, Margento, Masabi, moovel, NXP, OTI Global, Passport, Rambus, Redeam, Ridango, Rival, SeatGeek, Spinzo, StubHub, TEDIPAY, TicketingHub, Ticketmaster, Tickey, TickX, Tiqets, TodayTix, Token Ticket, Trapeze, Unwire, Vix Technology, Wizway Solutions.
Mentioned: Abellio Greater Anglia, Access IS, ADCET, Adidas, Advanced Semiconductor Manufacturing, AEG, AF Payments, AFSCM (French Association of Contactless Mobile), Air France, ALSTOM, American Express, Anchorage People Mover, Anheuser-Busch, Apple, AT&T, ATG Tickets, Australian Football League, Aventus, AWS, AXS, BART (Bay Area Rapid Transit), Blockparty, Blocktix, BMW Bosch, Boston Consulting Group, Braintree, Bundesliga, Caltrain, Calypso Networks Association, CAN, Canadian Ice Hockey, Chalo, Chase Paymentech, Chicago Transit Authority, Citibank, Citizen Ticket, City of Atlanta Streetcar, Cityzi, Cloudchain, Cohda Wireless, ComfortDelGro, Consumer Council of Hong Kong, Continental, CRTM Madrid, Ctrip, Daimler, DB (Deutsche Bahn), Dejamobile, Delhi Metro Rail, Delphi, Denver RTD, Discover, eBay, Elavon, English Premier League, Euroleague Basketball, EventBox Tickets, Facebook, FastBar, Ferrocarriles Suburbanos, FIDO Alliance, First Data, First Group, FitBit, Future Cities Catapult, Galois, Glasgow Smartzone, Glasgow Subway, GlobalPlatform, Google, Greyhound, GSMA, GUTS, HaCon Mobility, Highways England, Hochbahn, Houston Metro, HRT (Hampton Roads Transit), Huawei, HVV (Hamburger Verkehrsverbund), IATA, iGo, Ile-de-France Mobilités, Inbenta Technologies, INIT, Intific, Java Card Forum, JCB, JetBlue, JWT (J Walter Thompson), Keolis, Kisio, KLM, KVV (Karlsruher Verkehrsverbund), Las Vegas RTC, Lignes d'Azur, London Theatre Direct, Los Angeles DOT, Lothian Buses, Lyft, MaaS Alliance, Manly Ferries, Mastercard, MBTA (Massachusetts Bay Transit Authority), McGill’s, MDOT/MTA (Maryland Transit Administration), Megabus, Metra, Metro Transit (Minneapolis), MLB, MLS, Montargis, Moovit, Moscow Department of Transport,, MTS, MusicToday, MVV, Nacion Servicios, National Express, NBA, NCAA, NETS, New York MTA, Nextbike, NFC Forum, NFL, NGAGE, NHL, NorisBike, Norwegian Air, O2, OCTA (Orange County Transportation Authority), OneTwoTrip, Orange, Pace, PayPal, Paytm, PBOC (Popular Bank of China), Pegasus, Pepsi, Pivotal Payments, Ponominalu, Portland Streetcar, Portland TriMet, PouchNATION, Presto, Public Transport Victoria, QinetiQ, Qualcomm, Radisson Blu, RDG (the Rail Delivery Group), redBus, Road and Transport Authority, UAE, Ryanair, Samsung, San Antonio VIA, San Diego MTS & NCTD (North County Transit District), Santa Clara VTA, Scheidt & Bachmann, Schneider Electric, ScotRail, Secure Technology Alliance, Securitymetrics, SeeTickets, SFMTA (San Francisco Municipal Transportation Agency), SFR (Société Française du Radiotéléphone), Siemens, Singapore LTA (Land Transport Authority), SITA, Skiddle, SMS-C Forum, Snapchat, SNCF (Société Nationale des Chemins de fer Français), Spectra Ticketing & Fan Engagement, SPT (Strathclyde Partnership for Transport), SPTrans, SquadUP, Square, SSB (Stuttgarter Strassenbahnen AG), ST Microelectronics, Stagecoach, Strasbourg Transport Authority, STWAB (Stadtwerke Aschaffenburg), Systems on Silicon Manufacturing Company, TAO, Tencent, TfL (Transport for London), Thales, Thames Clippers, The Hague HTM, Ticketbis, Ticketbox, Ticketland, Ticketmaster, TicketNew, Timepad, Toronto Transit Commission, Trainline, Transdev, Transit App, Transport for Greater Manchester, Transport for New South Wales, Transport Scotland, Uber, UbiGo, UK Rail and Safety Standards Board, Ulysse, Unilever, UnionPay, VenueNext, Vesta, VIA Rail, Visa, VRE (Virginia Railway Express), VVS (Verkehrsverbund Stuttgart), WeChat, WeEn Semiconductors, WienMobil.

Data & Interactive Forecast

Juniper Research’s Mobile & Online Ticketing forecast suite includes:
  • Data splits for 8 key geographical splits and country level splits for:
    • US
    • Canada
    • Denmark
    • Germany
    • France
    • Portugal
    • Sweden
    • UK
    • Spain
    • Norway
  • Splits by ticketing channel:
    • Mobile Handsets
    • PC
    • Smart Wearables
  • Splits by ticketing verticals:
    • Rail
    • Metro & Bus
    • Air
    • Sports Events
    • Entertainment Events
  • Mobile ticketing technology splits for:
    • SMS
    • NFC
  • Others including App-Based & QR Codes
  • New ticketing forecasts for Chatbots, split by ticketing interactions and transactions.
  • Interactive Scenario Tool allowing user the ability to manipulate Juniper Research’s data for 42 different metrics.
  • Access to the full set of forecast data of nearly 200 tables and 26,000 datapoints.

Full Research Suite


Full Research Suite

Mobile & Online Ticketing full research suite comprises:

  • Mobile & Online Ticketing Executive Summary PDF Report
  • Mobile & Online Ticketing Deep Dive Strategy & Competition PDF Report
  • Mobile & Online Ticketing Deep Dive Data & Forecasting PDF Report
  • Mobile & Online Ticketing Interactive Forecast Excel Data
  • Quarterly PDF Report & Excel Data Updates
  • Air Ticketing PDF Report
  • Events Ticketing PDF Report
  • Metro & Bus Ticketing PDF Report
  • Contactless Mobile Ticketing PDF Report
  • Rail Ticketing PDF Report
  • Transport Ticketing PDF Report
  • 12 months' access to Mobile & Online Ticketing data updates in harvest

Click here for more information and purchase options

Annual Service




Quarterly Updates

Latest market data forecasts and impact analysis. Delivered as PDF and interactive Excel

Jan 2020



Apr 2019



Apr 2019





Get immediate access to all of the above for only £4090

Research Details

Juniper Research
Nitin Bhas, Nick Maynard
Fintech & Payments
8 Key Regions - includes North America, Latin America, West Europe, Central & East Europe, Far East & China, Indian Subcontinent, Rest of Asia Pacific and Africa & Middle East
Canada, China, Denmark, France, Germany, Norway, Portugal, Spain, Sweden, UK, USA