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Mobile Banking & Contactless Payments - Survey US
OverviewJuniper’s latest survey ‘Consumer Attitudes to Mobile Banking & Contactless Payments: US’ provides unique insights into consumer usage and attitudes, together with indications for the future adoption of services.

This research suite includes:
  • Survey Takeaways & Analyst Commentary (PPT)
  • Survey Excel & Questionnaire (Excel)

Key Features

  • Separate insights and analysis for contactless payments and mobile banking.
  • Insights for the US market, split by key demographics.
  • Key takeaways on consumer attitudes and what they mean for the market.
  • Consumer brand rankings, service awareness, usage frequency and future opportunities.
  • Satisfaction when using contactless payments and mobile banking services.
  • Barriers to entry and consumer action analysis.
  • Expert commentary and backup analysis from Juniper analysts.

Key Questions

  1. How many smartphone users make contactless payments in the US?
  2. How many smartphone users use mobile banking services?
  3. How brand loyal are consumers towards Apple Pay, Samsung Pay and Android Pay? Do they plan to switch in the near future?
  4. What are the barriers for consumers in the contactless and mobile banking sector?
  5. What factors influence consumers’ brand choice in the financial sector?

Companies Referenced

Not applicable 

Data & Interactive Forecast

The accompanying Excel includes all the survey questions, responses and demographic breakdowns in tabular form.
The Excel suite includes:
  • Data splits for the US market.
  • Gender splits.
  • Age splits: 16-25, 26-34, 35-44, and 45+.
  • OS splits: iOS, Android, Others.
  • Contactless and mobile banking data splits.

Research Options

All research reports now come with an enterprise-wide licence

Consumer Attitudes to Mobile Banking & Contactless Payments: US

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Our dedicated team of Commerce & Fintech analysts track the sector on a quarterly basis, providing the latest market data and visibility of new services and adoption. Our research service provides an in-depth analysis of the market dynamics and disruptors, combined with an analysis of the key players, vendor heat maps and positioning matrix. This is accompanied by Excel data sets published every quarter, including key metrics split by geography, channel and technology.

Juniper surveyed a stratified random sample of 500 US smartphone users aged 14 and over in August 2017 on their use of, and attitudes towards, contactless payments and mobile banking.

The respondents were part of an app-based panel and were incentivised for their participation in the research. Demographic information on the participants was recorded through the panel service prior to the survey taking place.
The research suite includes: 
  1. Survey Report Summary - Slide deck summarising key takeaways and observations, allied to a series of expert analyst opinions for players across the value chain (PPT). 
  2. Survey Excel – Sector and market prospects allied to expert analysis comprising over 4,000 datapoints (Excel).

Add-on Research

Included Support options

Email Support

Receive free email support for the research purchased by emailing your queries to

Support options

30 Minutes Analyst time

30 minutes of support time on the telephone with one of our expert analysts.

Analyst support is provided for the following areas:
  • Research related queries
  • Clarifying methodologies, forecast assumptions and forecast outputs
  • Identification of key market trends and opportunities

Research Details

Windsor Holden, James Moar, Nitin Bhas
Fintech & Payments

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