eCommerce Payments

eCommerce Payments : Emerging Trends, Opportunities and Market Forecasts 2020-2025

Juniper Research’s new eCommerce Payments research provides crucial insights into the remote payments and eCommerce market; analysing the impact of COVID-19, and examining the emerging trends and key challenges within the remote payments landscape. Additionally, it provides in-depth analysis of the future of eCommerce payments, with reference to alternative payments, omnichannel retail and cross-border eCommerce.

The research also provides comprehensive industry benchmark forecasts for mobile and online goods purchases of physical and digital goods across different devices, such as smartphones, PCs and other connected devices.

This research suite includes:
  • Deep Dive Strategy & Competition (PDF)
  • Deep Dive Data & Forecasting (PDF & Excel)
  • Executive Summary & Core Findings (PDF)
  • 12 months' access to harvest online data platform


Key Features

  • Market Dynamics: Detailed analysis of the key trends and challenges shaping the remote payments ecosystem, including:
    • The COVID-19 pandemic
    • Regulatory requirements and fraud prevention
    • The growth of omnichannel retail and the increasing requirement for cross-border commerce
  • Alternative Payments: In-depth assessment of 11 alternative payment methods within eCommerce and their potential for success.
  • Strategic eCommerce Recommendations: Comprehensive analysis of key issues and considerations for stakeholders in the eCommerce payments space; assessing changing requirements within the eCommerce market.
  • Interviews with leading players across the digital payments ecosystem, including:
    • ACI Worldwide
    • Dwolla
    • FIS
    • Fiserv
    • Paysafe
    • Stripe
  • Vendor Profiles & Juniper Research Leaderboard: Key player capability and capacity assessments, together with Leaderboard vendor positioning for 16 payment processing providers, including:
    • 2Checkout
    • Adyen
    • Amazon Pay
    • CyberSource
    • Dwolla
    • FIS
    • Fiserv
    • Payline Data
    • PayPal
    • PaySafe
    • Shopify
    • Square
    • Stripe
    • Trustly
    • WePay
  • Benchmark Industry Forecasts: Includes forecasts for mobile and online digital and physical goods sales split by country, region and device, transaction volume, and value for digital and physical goods via OEM Pay, as well as forecast revenue for payment gateways.

Key Questions

  1. What are the key trends within remote payments and what are their prospects for the future?
  2. What are the regional differences in the remote payments market and what does this mean for the market as a whole?
  3. What are the challenges posed by eCommerce payments and how can these be addressed?
  4. In what direction is the remote payments market heading and what steps do vendors need to take to secure their future place in the eCommerce payments market?
  5. Who are the leading, challenging and disrupting remote payments vendors in the online payments space?

Companies Referenced

Interviewed: ACI Worldwide,, Dwolla, FIS, Fiserv, Paysafe, Stripe
Case Studied: Klarna
Included in Juniper Research Leaderboard: 2Checkout, Adyen, Amazon Pay,, CyberSource, Dwolla, FIS, Fiserv, Payline, PayPal, Paysafe, Shopify, Square, Stripe, Trustly, WePay
Mentioned: 6 River Systems, Affirm, Afterpay, Agilysys, Airbnb, ALDI Nord, ALDI SÜD, Alibaba, Alipay, ALLTEL Information Services, Alpha Fintech, AlphaHub, Amadeus, Amazon, American Express, Americart, AppDirect, Apple, AppsFlyer, ASOS, Auka, Authorize.Net, Avangate, Banco Central do Brasil, Bank of America, Barclaycard, Barclays, Baymard Institute, Bessemer Venture Partners, Big Commerce, Bill & Pay, bitFlyer , BitGo, BitPay, BluePay, Boletos, Boltmade,, Braintree, Bundle, Burger King, Bypass Mobile, Canada Bank, CardConnect, CardinalCommerce, Carte Bancaire, Cegid, Cellulant, Centre for Retail Research, Certegy, Chargebee, Chase, Citi, Classy, Coatue, Coinbase, Collector, Confinity, Constant Contact, Crocs, CrossView, CVC Capital Partners, Deliveroo, Delivery Hero, Delta Card Services, Deutsche Bank, Disney+, DocuSign, Dutch National Bank, eBay, eBlox, Ecwid, eFunds, Electronic Transaction Association, Eliot Management Group, Eloquent Labs, Embrace Pet Insurance, Entrees On-Trays , EPC (European Payments Council), EPFL (École polytechnique fédérale de Lausanne), Ethoca, Etsy, Eventzilla, Evernym, ExxonMobil, Facebook, FDIC (Federal Deposit Insurance Corp), Federal Reserve Banks, Felicis Ventures, Fidelity National Financial, First Data, Flipkart, Flores a México, Flutterwave, Foot Locker, foxycart, FreshBooks, Future Shop, Gala Technology, Gap Inc, General Atlantic, General Motors, GOAT, GoDaddy Online Store, GoFundMe, Gojek, Google, GoPay (Guofubao Information Technology Co. [GoPay], Ltd), Grab, Groupon, Guardian Life Insurance Company of America, GuestPoint, Gymshark, H&M, Hakkasan, Handshake, Harvard Business School, HCL, heidelpay, Heinz, Hipercard, HP, Huawei, Huel, Hyperwallet, Iconiq Capital, Index Ventures, Indiegogo, Infusionsoft, Ingenico, Insight Partners, Instagram, Interac, iPayment, IPC (International Payments Consultants), iZettle,, JP Morgan Chase, Just Eat, Kaspersky Lab, Kentico, KFC, Kickstarter, KIPP’s (Knowledge is Power Program) Impact School, KLM, Konbini, KongaPay, Libra Association, Lindt, London Stock Exchange, Lush, Lyft, Magneto, Mango, Mastercard, McDonald’s, Mercado Libre, Merchants’ Choice Payment Solutions, Metavante, Microsoft, Moka, Molson Coors, Mondly, Monzo, MultiSafepay, Muvee, Nero, Netbanx, NETELLER, Netflix, NetMerchant, NetSuite, New York Department of Financial Services, Nike, nopCommerce, Nordic Capital, NPCI (National Payments Corporation of India), NYSE (New York Stock Exchange), OMERS Ventures, Openbucks, OpenCart, Optimal Payments, OPUS Payments, Oracle Commerce, Oracle Retail, Ozcart, Pacroc, Paga, Paxos,, Paydiant, PayEase, Payments Service Regulator, Payout Express, PayPal, Paystack, Paytm, PayWithMyBank, Payworks, PBOC (People’s Bank of China), PhonePe, Pinterest, Plaid, PNC, Pornhub, Postmates, PrestaShop, Pri-Num, ProcessOut, PwC, Qiwi, QuadPay, QuickBooks, Quickteller, Raiffeissen Bank Bosnia, Raketech, Rally, Reddit, Retail Pro, Revolut, Salesforce, Samsung, Santander, SAP, SapientNitro, Sequoia Capital , Sezzle, Shopify, ShoppingGives, ShopWired, Sift, Simba, Simility, Slack, SNAP (Supplemental Nutrition Assistance Program), Snapchat, Sony, Sportsbook.App, Spotify, Square Financial Services, Staples, Starbucks, Subway, SunGard, Sunshine State Systems, Systematics Inc, TD Bank, Tencent Holdings, The Blackstone Group, The Guardian, The Stars Group, Tiffany & Co , TikTok, TransferWise, TrueLayer, TSYS Merchant Solutions, Twisto, Twitter, UATP, Uber, Under Armour, UnionPay, University of Arkansas, University of Lausanne, US Department of Justice, USDA (United States Department of Agriculture), Utah Department of Financial Institutions, Venmo, Verifi, Verifone, Virgin Gyms, Visa, Volusion, W3C (World Wide Web Consortium), Walmart, WeChat, Weebly, Wells Fargo, WHO (World Health Organisation), Wholefoods, Wix, Wizway, Woo Commerce, WordPress, Workarea, World Bank, Worldpay, WP EasyCart, X-Cart, Xero, Xoom, YMCA, YouTube, Zen Cart, Zoho, Zuora.

Data & Interactive Forecast

Juniper Research’s eCommerce Payments forecast suite includes:
  • 5-year benchmark forecasts for key metrics by 8 key regions and 19 country-level splits including:
    • Australia
    • Brazil
    • Canada
    • China
    • Denmark
    • France
    • Germany
    • India
    • Japan
    • Mexico
    • Netherlands
    • Norway
    • Portugal
    • Saudi Arabia
    • South Korea
    • Spain
    • Sweden
    • UK
    • US
  • User Adoption:
    • Unique Remote Physical Goods Purchasers
    • Unique Remote Digital Goods Purchasers
    • Proportion of Adult (Aged 15+) Population Purchasing Remote Physical & Digital Goods
  • Remote Physical Goods Market:
    • Total Transaction Volume
    • Average Transaction Value
    • Total Transaction Value
    • Payment Gateway Revenue
    • OEM Pay Transaction Volume
    • OEM Pay Transaction Value
    • Splits by Mobile Devices and Desktop & Laptop PCs
  • Remote Digital Goods:
    • Total Transaction Volume
    • Average Transaction Value
    • Total Transaction Value
    • Payment Gateway Revenue
    • OEM Pay Transaction Volume
    • OEM Pay Transaction Value
    • Splits by Mobile Devices and Desktop & Laptop PCs
  • Access to the full set of forecast data of 101 tables and over 20,000 datapoints.
  • Interactive Excel Scenario tool giving the user the ability to manipulate Juniper Research’s data for 10 different metrics.
Juniper Research’s highly granular IFxls (Interactive Forecast Excels) enable clients to manipulate Juniper Research’s forecast data and charts to test their own assumptions, by using the Interactive Scenario Tool and compare select markets and sectors side by side in customised charts and tables. IFxls greatly increase clients’ ability to both understand a particular market and to integrate their own views into the model.

eCommerce Payments Full Research Suite


Full Research Suite

eCommerce Payments full research suite comprises:

  • eCommerce Payments Executive Summary PDF Report
  • eCommerce Payments Deep Dive Strategy & Competition PDF Report
  • eCommerce Payments Deep Dive Data & Forecasting PDF Report
  • eCommerce Payments Interactive Forecast Excel Data
  • Quarterly PDF Report & Excel Data Updates
  • 12 months' access to eCommerce data updates in harvest - find out more

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eCommerce Payments FAQs

How can digital payment help e-commerce?
How big is the e-commerce payments market?
What is the e-commerce payments market growth?
What are the trends in e-commerce payments?

Research Details

Juniper Research
Susannah Hampton
Fintech & Payments
8 Key Regions - includes North America, Latin America, West Europe, Central & East Europe, Far East & China, Indian Subcontinent, Rest of Asia Pacific and Africa & Middle East
Australia, Brazil, Canada, China, Denmark, France, Germany, India, Japan, South Korea, Mexico, Netherlands, Norway, Portugal, Saudi Arabia, Spain, Sweden, UK, USA