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Digital Ticketing: Market Forecasts, Industry Trends & Competitor Leaderboard 2021-2026

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Digital Ticketing

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Report Overview

Juniper Research’s new Digital Ticketing research report provides an independent analysis of the future evolution of the market across transport and events ticketing.

It provides a comprehensive study of the ongoing impact of the COVID-19 pandemic, as well as new developments and key trends in this highly valuable market.

The report also positions 15 vendors on the Juniper Research Competitor Leaderboard; providing an invaluable resource for stakeholders seeking to understand the competitive landscape in the market.

The research covers:

  • Air Ticketing
  • Entertainment Events Ticketing
  • Metro & Bus Ticketing
  • Rail Ticketing
  • Sports Ticketing

The report also presents comprehensive market forecasts; providing extensive insights across each ticketing sector.

This research suite comprises:

  • Strategy & Forecasts (PDF)
  • 5-year Market Sizing & Forecast Spreadsheet (Excel)
  • 12 months' access to harvest online data platform
Key Market Statistics
Market size in 2021: $489.0bn
Market size in 2026: $1.1tn
2021 to 2026 CAGR: 17.57%

  Buy Full Research Suite - Immediate access to all the above only £2990.

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Key Features

  • Market Dynamics: Provides a detailed assessment of the impact of the ongoing COVID-19 pandemic on the ticketing ecosystem and how it will recover, as well as an in-depth evaluation of the digital ticketing landscape; analysing the development and readiness for further disruption across key global regions and covering the following segments:
    • Air Ticketing
    • Entertainment Events Ticketing
    • Metro & Bus Ticketing
    • Rail Ticketing
    • Sports Ticketing
  • Future Outlook Analysis: Future outlook and comprehensive analysis of the key trends and market disruptions including:
    • Account-based Ticketing
    • Chatbots & Ticketing
    • Contactless Ticketing
    • IoT and Ticketing
    • MaaS (Mobility-as-a-Service)
    • Mobile Ticketing
    • Secure Ticketing Using HCE (Host Card Emulation)
    • Ticketing in RCS
    • Voice Assistant Ticketing
    • Wearables Ticketing
  • Juniper Research Competitor Leaderboard:  Key player capability and capacity assessment for 15 digital ticketing technology vendors:
    • Conduent
    • Cubic
    • G+D
    • IDEMIA
    • INIT
    • Margento
    • Masabi
    • NXP
    • OTI Global
    • Ridango
    • Thales
    • Unwire
    • Visa (Rambus)
    • Vix Technology
    • Wizway Solutions
  • Benchmark Industry Forecasts: Forecasts for digital ticketing users, volume and value across airline, rail, metro/bus, sports and entertainment, split by mobile, online, as well as splits by our 8 key regions and the 25 countries listed below:
    • Argentina
    • Australia
    • Brazil
    • Canada
    • China
    • Colombia
    • Denmark
    • France
    • Germany
    • India
    • Italy
    • Japan
    • Mexico
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Saudi Arabia
    • Singapore
    • South Africa
    • South Korea
    • Spain
    • Sweden
    • UK
    • US

Key Questions Answered

  1. In what ways is the digital ticketing market still being impacted by the COVID-19 pandemic? How will it recover?
  2. What are the key trends in contactless, mobile, online and wearable ticketing?
  3. What is the future outlook for digital ticketing in each segment?
  4. How will the mobile, online and wearable ticketing markets look by 2026?
  5. Who are the leading vendors?

Companies Referenced

Included in the Juniper Research Leaderboard: Conduent, Cubic, G+D, IDEMIA, INIT, Margento, Masabi, NXP, OTI Global, Ridango, Thales, Unwire, Visa (Rambus), Vix Technology, Wizway Solutions.
 
 
Mentioned: A Björks AB, Adelaide Metro, Adidas, Adrienne Arsht Center, Advent International, AF Payments, Aino, Air France, Airtel, Alibaba Group, Alipay, Almex Transport Solutions, Amazon, American Airlines , Anchorage People Mover, Apple, Arriva Bus, Asseco Data Systems, ATAC, ATB (Azienda Trasporti Bergamo), AVV (Aachen transport association), Axalto Holding NV , Bank of America, BankID, Bayern Munich, Beijing Metro, Beijing Public Transit, Bloomberg, BookMyShow, Bosch, BPC, BPI France, BusBud, Bytemark, Calgary Transit, Calypso Networks Association , Capital Metro, Capital One, CBDC (Central Bank Digital Currency), Chalo, Chase, Chronos, Cinemark, Cinemex, Cinepolis, CJ CGV, Clippers, ComforDelGro, Continental, CRTM, CTA (Chicago Transit Authority), Ctrip, CTS (Compagnie des Transports Strasbourgeois), CTS EVENTIM , Dallas Streetcar, Damai, DART (Dallas Area Rapid Transit), De Lijn, Delerrok, Delhi Metro Rail, Delphi, Denver RTD, Department of Enterprise, Trade and Employment , Department of TMS (Transport and Main Road) Queensland, Deutsche Bahn, Discover, DOT (Din offentlige transport), DSK Bank, DTC (Delhi Transport Corporation), Dynasty Flyer Service, East Japan Railway Co, Enterprise Singapore, EventBox Tickets, Eventbrite, Facebook, FacePay, Fandango, Far & Wide, FastBar, FeliCa, FIDO Alliance, FIFA, First Bus, Garmin, Gemplus International, Genware, getTicket, Ghana Football Association, Glasgow Smartzone, Glasgow Subway, GlobalPlatform, GlobalTix, Gold Coast Light Rail, Google, Great British Railways, Greater Cleveland Regional Transit Authority, GUTS Tickets, HanseCom Public Transport Ticketing Solutions GmbH, Highways England, Huawei, Iarnród Éireann Irish Rail, IBM, iGo, ÃŽle-de-France Mobilités, Indian Railways, Ingresse, IRCTC (Indian Railway Catering and Tourism Corporation), ITHL (ITSO Transit Hub Ltd) , iZettle, Jaklingko Indonesia, Japan Transit Planner, Jatelindo, Java Card Forum, Jorudan, JR East, Justride SDK, KAUST (King Abdulla University of Science and Technology), Keolis, Kisio, Klarna, KLM, Kompetenzcenter Digitalisierung NRW, Korail, KTX (Korea Train eXpress), Kuba, KVB (Kölner Verkehrs‑Betriebe) AG, KVV (Karlsruher Verkehrsverbund), Kyyti, LA Metrolink, LACMTA (Los Angeles County Metropolitan Transportation Authority) , Las Vegas Monorail, Las Vegas RTC, Littlepay, Live Nation, Los Angeles Metro, Lothian Buses, LTA (Land Transportation Authority), Lyft, Lyko, makemytrip, Manly Ferries, Maoyan Weiying, Masabi, Mastercard, Masterpass, Mazowieckie Railways Company, MBTA, McGill, Mchip Advance, MetroBus, Metrolink, Metrolinx, MetrôRio, Mexico City Metro, Microsoft, Monet+, Montargis, moovel, Moovit, Morpho, Moscow Department of Transport, Moscow Metro, Mosgortrans, MTA (Metropolitan Transportation Authority), Nacion Servicios, National Amusements, National Express, NCT (Nottingham City Transport), NeoRide, Netcetera, NETS 2.0, NFL, NHL (National Hockey League), NJ TRANSIT, Norikae Annai, Nouvelle Aquitaine Mobilites, Nowe Horyzonty Cinema, NXP Semiconductors, Oberthur Technologies, OCTA (Orange County Transportation Authority), Octopus Holdings, OhioTransit, Omnibus de México, OrlyBus, OSPT Alliance, OT, Pango, Pasmo, PayEye , PayPal, Paysafe, Paytm, PBOC (Popular Bank of China), Ponominalu, Port Authority of New York & New Jersey, Postbank, PouchNATION, Presto, Programa Nacional de Estratégias para Cidades Inteligentes Sustentáveis, PTV (Public Transport Victoria), Public Transport Victoria, PwC, Queensland Public Transport Department, Queensland’s Department of Transport and Main Roads, Radisson Blu, RATP (Régie Autonome des Transports Parisiens), RDG (Rail Delivery Group), RDZ (Russian Railways), Road and Transport Authority, RoissyBus, Ruter AS , Samsung Pay, San Francisco Muni, SAPTCO (Saudi Public Transport Company), Scheidt & Bachman’, ScotRail, Secure Technology Alliance, Seoul Metro, Shanghai Metro, Shenzhen Metro, Showcase Cinemas, Siemens, SkÃ¥netrafiken, SL (Storstockholm Lokaltrafik), Smartcard Alliance, Smartrip, SNCF (Société Nationale des Chemins de fer Français), Snowball Technology, Sodexo, SP Trans, SPT (Strathclyde Partnership for Transport), Sqills, Stagecoach, StarMetro, Suica, Syoei Express Bus, TAO, Taopiaopiao, Tawakkalna, Telecoming , Tencent, TfL, TGfM (Transport for Greater Manchester), Thames Clippers, Thames Clippers, The Boxoffice Company, The Hague HTM, Ticketbox, Ticketek, Ticketland, Ticketmaster, TicketNew, TicketPlan, Tickets Cloud , Timepad, Tisséo, Toronto Transit Commission, Trainpal, Tramvie Elettriche Bergasmasche, Transavia, Transit, TransitLink, Translink, Transpole, Transport for New South Wales, Transport Scotland, Trenitalia, Uber, UC Web, UCI, Umo, UnionPay, Userlike, Utsonmobile, Valley Metro, Veeps, Ventra, VIA Rail, Virgin Trains, Vix Technology, Washington Metropolitan Area Transit Authority, WeChat, WeGow, Whim, Wisconsin Badgers, WLA (White Label Alliance), Xiami, Youku, ZTM.
 

Data & Interactive Forecast

Juniper Research’s Digital Ticketing forecast suite includes:
  • Forecast splits for 8 key regions, as well as 25 country-level data splits for:
    • Argentina
    • Australia
    • Brazil
    • Canada
    • China
    • Colombia
    • Denmark
    • France
    • Germany
    • India
    • Italy
    • Japan
    • Mexico
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Saudi Arabia
    • Singapore
    • South Africa
    • South Korea
    • Spain
    • Sweden
    • UK
    • US
  • Ticketing users, transaction volumes and values, by ticketing verticals:
    • Mobile
    • Online
    • Wearables
  • Ticketing users, transaction volumes and values, by ticketing verticals:
    • Air
    • Rail
    • Metro & Bus
    • Sports Events
    • Entertainment Events
  • Interactive Scenario Tool allowing users to manipulate Juniper Research’s data for 10 different metrics.
  • Access to the full set of forecast data of 174 tables and more than 42,800 datapoints.
Juniper Research’s highly granular IFxls (interactive Excels) enable clients to manipulate our forecast data and charts to test their own assumptions, by using the Interactive Scenario Tool, and compare select markets side by side in customised charts and tables. IFxls greatly increase the clients’ ability to both understand a particular market and to integrate their own views into the model.
 

Forecast Summary

Global digital ticketing transaction volumes will exceed 33.8 billion in 2023, from just 20.8 billion in 2021; surpassing pre-COVID levels for the first time. This 62% growth will be driven by a resurgence in travel, as well as the recovery in events ticketing.
  • While consumer concerns around safety in the post-pandemic environment will persist, adopting digital ticketing solutions which limit contact and provide information on congestion can alleviate these concerns. This appeal will lead to a more digital recovery in ticketing; providing a significant opportunity for digital ticketing vendors.
  • Metro and bus ticketing will account for over 33% of digital ticketing transaction volume in 2023; making it the biggest segment, compared with rail, airline and events ticketing. The high average number of trips in this segment makes it an ideal option for digital ticketing disruption. While average ticket value in this segment is low, it will seed greater digital use in other segments; driving the whole market forward.
  • Contactless ticketing is thriving in the pandemic recovery, with over 23% of global digital ticketing transaction volume in 2026 being via this method, compared to only 10% pre-pandemic in 2019. As many transit operators expanded their contactless roll-outs mid-pandemic, this has accelerated digital ticketing adoption. As contactless payments accelerate via a permanent shift in consumer behaviour post-pandemic, this will be reflected in the ticketing space, with transit increasingly dominated by contactless ticketing.

Digital Ticketing Reports

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  • Market trends, strategies and forecasts report (pdf)
  • Market data & forecasts - All topic data and interactivity (xls)
  • Quarterly updates to market data & forecasts (pdf, xls)
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PDF Report & Excel

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  • Market data & forecasts - All topic data and interactivity (xls)

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Research FAQs

How big is the digital ticket market?
We forecast that digital ticketing will see a global transaction value of just over $1 trillion in 2025, from a COVID-related low of under $400 billion in 2020.
What is the digital ticket market growth?
Our report predicts that mobile ticketing transaction volume, including tickets purchased via contactless, in-app, and mobile messaging, will grow 150% by 2022 to recover to pre-pandemic levels as restrictions are eased, travel numbers increase, and entertainment events are rescheduled.
What are the trends in digital ticketing?
The COVID-19 pandemic has had a significant impact on the ticketing landscape. The market has already undergone severe disruption, and it is anticipated that this will continue into 2021 at least. Account-based ticketing is set to become increasingly disruptive in transport ticketing, providing customers with a more convenient and seamless ticketing experience.

Research Details

Publisher:
Juniper Research
Published:
06/09/2021
Author(s):
Harry Crabtree, Nick Maynard
Category:
Fintech & Payments
Regions:
8 Key Regions - includes North America, Latin America, West Europe, Central & East Europe, Far East & China, Indian Subcontinent, Rest of Asia Pacific and Africa & Middle East
Countries:
Argentina, Australia, Brazil, Canada, China, Colombia, Denmark, France, Germany, India, Italy, Japan, South Korea, Mexico, Netherlands, Norway, Poland, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Sweden, UK, USA

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Free Whitepaper Report

  • Digital Ticketing ~ Driving Transit Recovery

Related Press Releases

  • Global Digital Ticketing Transaction Volumes to Exceed 33 Billion in 2023

Related Blog Entries

  • Digital Ticketing & Transit Recovery

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