Digital Commerce: Market Forecasts, Key Trends and Sectors 2021-2025

• Sector Dynamics: Analysis of key trends and primary challenges across the digital commerce space; including the following areas and how they are faring in the wake of the pandemic:
  • Digital Banking
  • Mobile & Online Money Transfer
  • Mobile & Online Ticketing
  • Mobile Contactless Payments
  • Mobile QR Code Payments
  • Remote (Digital) Purchases of Digital Goods
  • Remote (Digital) Purchases of Physical Goods
• Benchmark Industry Forecasts: Forecasts sizing markets up to 2025 for digital commerce spend, split by 7 verticals, our 8 key regions, and by the 19 countries below:
  • Australia
  • Brazil
  • Canada
  • China
  • Denmark
  • France
  • Germany
  • India
  • Japan
  • Mexico
  • Netherlands
  • Norway
  • Portugal
  • Saudi Arabia
  • South Korea
  • Spain
  • Sweden
  • UK
  • US

1. What are the major trends and developments in the digital commerce space?
2. What is the overall size of the sector in terms of transaction values, volumes and user numbers?
3. What is the transaction value share according to each segment?
4. Which sector contributes the most, in terms of transaction volume?
5. How will the digital commerce market prosper in the wake of the COVID-19 pandemic?

Mentioned: Amazon, American Express, Apple, AppsFlyer, Apptopia, Atom Bank, Azimo, Banco Santander, Bank of England, BBVA, Denver Regional Transportation District, Disney, FeliCa, Financial Times, Fitbit, Flipkart, Garmin, Google, GrabPay, Huawei, Lyft, Masabi, Mastercard, Mercado Libre, MoneyGram, Monzo, M-PESA, N26, Netflix, Nottingham City Transport, NPCI (National Payments Corporation of India), Nubank, Orange, PayPal, Paysafe, Pornhub, Raseedy, RBI (Reserve Bank of India), Remitly, Revolut, SafeEntry, saib Bank, Samsung, Shipbob, Standard Bank, Starling, Transport for New South Wales, UK NHS (National Health Service), Visa, Walmart, Wells Fargo, West African Monetary Union, Western Union, WHO (World Health Organisation), World Bank, WorldRemit.

Juniper Research’s Digital Commerce forecast suite includes:

• Market data, split by:
  • Digital Banking
  • Mobile & Online Money Transfer
  • Mobile & Online Ticketing
  • Mobile Contactless Payments
  • Mobile QR Code Payments
  • Remote (Digital) Purchases of Digital Goods
  • Remote (Digital) Purchases of Physical Goods
• Access to the full set of forecast data of 71 tables and more than 13,500 datapoints.

Geographical splits: 19 countries

Harvest: Our online data platform, harvest, contains the very latest market data and is updated throughout the year. This is a fully featured platform enabling clients to better understand key data trends and manipulate charts and tables, overlaying different forecasts within the one chart - using the comparison tool. Empower your business with our market intelligence centre, and get alerted whenever your data is updated.

Interactive Excels (IFxl): Our IFxl tool enables clients to manipulate both forecast data and charts, within an Excel environment, to test their own assumptions using the Interactive Scenario Tool and compare selected markets side by side in customised charts and tables. IFxls greatly increase a clients’ ability to both understand a particular market and to integrate their own views into the model.

Digital commerce spending will rise to over $11.6 trillion by the end of 2021, from $10.5 trillion last year; a growth of 11.5% in a single year. This spend encompasses money transfer, digital goods purchases, physical goods purchases, digital ticketing purchases, banking bill payments, NFC mobile retail payments and QR code retail payments. The success of digital solutions during the pandemic means that consumer behaviour will become increasingly digitally led, rather than reverting to pre-pandemic norms.

• Reactive digital commerce strategies built in the pandemic by merchants need to turn into proactive, long-term strategies that offer the best user experience, as competition in the digital commerce ecosystem intensifies.
• Mobile commerce will account for 73% of all digital commerce transactions by value in 2021; rising to 79% by 2025. Mobile has emerged as the most important way to access services, and although online will remain relevant for higher-value transactions, user experiences must be mobile first.
• Remote physical goods purchases will account for the single largest transaction value of any segment in 2021, at 22% of the total, followed by money transfer and QR code payments. However, contactless mobile payments will have the highest rate of growth; increasing over 242% in value between 2021 and 2025, as OEM Pay services add spending insights and other value-added services to consolidate gains made during the pandemic.