Companies Referenced
Interviewed: Clickatell, CM.com, Infobip, Kaleyra, Route Mobile, Tata Communications, Vonage.
Included in the Juniper Research Competitor Leaderboard: Clickatell, CM.com, Comviva, Genesys, Google Dialogflow, Gupshup, Infobip, Kaleyra, Kasisto, LivePerson, Meta, Octane AI, Route Mobile, Sinch, Tata Communications, Viber, Vonage, WhatsApp, Zendesk.
Mentioned: 20 Minutes, A Voté, Absa, Absa Cape Epic, Accura Scan, ACL Mobile, ACTITO, Adax, Adobe, AfroSaude, AFS (Arab Financial Services), AI.Reverie, Air Asia, Airtel, Al Rayan Bank, Alfa-Bank Kazakhstan, Allied Bank, Amazon, American Express, AmeriSave Mortgage, Anam, Aramex, Arbetsförmedlingen, Ares Management, Armature Studio, Asia Insurance 1950, AstraZeneca, Audiocodes, AVAYA, Axiata, Baby Coats, Bahrain Financing Company B.S.C, Banca Intesa San Paolo, Banca Sella, Banca Transilvania, Banca Widiba, Bancontact, Bandyer, Bank of Maharashtra, Barry Callebaut, Bharti Airtel, BlaBlaCar, BlackRock, Blue Turtle Technologies, BMW, Bold360, Bolt, Booking.com, Bosch Group, BotCentral, BT, Building Blocks, Bukalapak, Cake, Camouflaj, Cancer Research UK, Capitec, Carbyne, CarDekho, Carousell, CBN (Central Bank of Nigeria), Centilli, Chatfuel, Chatlayer, Cisco, CitNOW, Citrus, CIVICA, ClearFreight, Coca Cola, Comcast, ConsenSys, Conversable, Crunch, CTI Africa, Curious Thing, Curlsmith, CX Company, Cybersource, CYSM, Dahmakan, Danfoss, Daraz, DataMix, DBS, DBS Bank, Decentro, Deloitte, DHL, Dialogic, Digitel, DinarPAY, DocPlanner Group, Doctolib, Doctor Anywhere, Domino’s, Dotgo, Doxy.me, DPD UK, Dutch Government, EaseMyTrip.com, e-bot7, Ebury, Eclat Media Group, Econet Wireless, EE , Emirates, Etam, Etisalat, Euroconsumers, ExamRoom.AI, Exceed.ai, Fidelity Management, FIS, Fisher & Paykel, Five 9, FKP Scorpio, Flipkart, FlySafair, Food Network, Gamigo, Genesys, Geva Group, Giorgio Armani, Glassdoor, Global Ticket, GM Financial, GoDaddy, Goosehead Insurance, Grameenphone, GT Bank, HDFC Bank, Headsets.com, Healthcare at Home, Hellman & Friedman, HeyHi, HF Group, Holiday Inn, Hotelbeds, HP, HSBC, Hutch, ICICI Bank, Idea Cellular, iDeal, IKEA, ImagineOptix, Indosat, Infobip, Instagram, Insung Information, Inteliquent, Interteleco, IOCL, Jazz, JioChat, Johnson & Johnson, Jones Road Beauty, JP Morgan Chase, Jumper.ai, Kakao, Kellogg’s, Key Travel, Klaviyo, KLM Royal Dutch Airlines, Leanpay, Lebara Mobile, LendingPoint, LINE, LinkedIn, Litify, liveClinic, Lofelt, log build, Manulife, Marham, Masivian S.A.S , Mastercard, medGo, MediaMarkt, Mepal, Mercedes Benz, MessageMedia, MessengerPeople, Meta, Microsoft, Miracle Mink Hair, Mitel, MobiFone Vietnam, Momentive, Moneythor, Monjin, MotoGP, MTD Products, MTN, Mukuru, myElefant SAS, Nature Wisr, Nedbank, Nederlandse Loterij, Netokracija, New York Angels, New10, Nexi, Next Education, Nice inContact, Nickel, NLB Banka, Novartis, Novo Nordisk, NPR One, Oak HC/FT, OLA, Onecom, OneDirect, Ooredoo, OpenSooq, OpenTable, Orange, Ouest France, Oxfam, Paidy, PalFish, Panera Bread, Papa John’s Pizza, Parkmobile, Partnership of New York City, Pathwire, Paylogic, PayPlaza, Peerless Network, PensionBee, Pointillst, PopBox Asia, presize.ai, PUBG, Radware, Raiffeisen Bank, Rakuten, RAM Tracking, Randstad, Rapido, Rappi, ReCharge, Red Hat, Redfin, Reliance Jio, Relief International, Remitly, Revolut, Rho, Roadmap, Robi, RobinHQ.com, Routesms Solutions FZE, RSPCA, Safaricom, Santagostino, SAP, Sberbank, SBI , SecureAppbox, Selligent, Senati, Sequoia, ShoeBeDo, Shopify, Siemens, Signal Wire, Singapore Airlines, Skinny Mixes, Skype, Slack, Sngular, Spotify, SRI International, Standard Bank, Standard Chartered Bank, Sterling Bank Plc, StoryCorps, Strands, Takeaway.com, Tangerine, TanTan, TATA 1mg, TD Bank, Tea Junction, Tele2, Teledgers Technologies, Telefónica, Telegram, Tele-Town Hall, Temasek Holdings, Ten Coves Capital, Tenfold, Tesco, The Motley Fool, The Partnership Fund for New York, The Times Group, The Wall Street Journal, Thinca, Ticketmaster, Tiger Global, TM (Telekom Malaysia Berhad), TP Vision, Transcosmos Research & Development Inc, Truecaller, TTN, Túlka, Twilio, Twisted Pixel Games, Twitter, Two Sigma Ventures, UBA, Uber, UCSC, Ujet , Unilever, Unit 2 Games, US Foods, Viber, Vietnamobile, Vinted, Visa, Visionflex, Vodafone, Vogue, VoiceBase, VoicePing, VoiceSage, Volpy, Voximplant, VTB Bank, VvAA Groep BV, Wall Street English, WAVY Global, WeFarm, Wells Fargo, Welthungerhilfe, Westpase, WeWork, Wicked Edge, Within, WorkIndia, Wrigley, Wurth, Xerox, Yousign, Zain, Zamtel, Zapier, Zipcar, Zomato.