Digital Commerce Survey: Consumer Attitudes to Mobile Banking, mCommerce & Contactless 2021 February 2021

• Separate insights and analysis for mCommerce, contactless payments, and mobile banking
• Insights for the US market; split by key demographics
• Snapshot of payment landscapes across multiple online channels
• Key takeaways on consumer attitudes and what they mean for the market
• Consumer brand rankings, service awareness, usage frequency and future opportunities
• Barriers to entry and consumer action analysis
• Expert commentary and backup analysis from Juniper Research analysts

1. How is OEM Pay use affecting the contactless payments landscape?
2. How does mCommerce use impact the overall card payments market?
3. What are the most common tasks and platforms banks must master to drive up mobile banking usage?
4. What do consumers think of Open Banking?
5. What elements are driving consumers to digital-only banks, and are these a threat to existing players?

Amazon, Apple, Google, Mastercard, PayPal, Samsung.

The accompanying Excel includes all the survey questions, responses and demographic breakdowns in tabular form.
 
The Excel suite includes:
 

• Data splits for the [US/UK] market:
  • Gender splits
  • Age splits: 18-24, 25-34, 35-44, 45-54, 55-64, 65-74, 75+
  • Contactless payment, mCommerce and mobile banking usage splits

In December 2020, we surveyed a stratified random sample of 513 online consumers in the UK aged 18 and over on their use of, and attitudes towards, contactless payments, mobile banking and mCommerce. The respondents were part of a nationally representative panel and were incentivised for their participation in the research. Demographic information on the participants was collected through the questionnaire, and the results were weighted based on nationally representative proportions. The results have a 4.4% confidence interval at the 95% confidence level.