AI & Automation in Banking: Market Forecasts, Adoption & Vendor Positioning 2020-2025

• Market Dynamics: Detailed analysis of the current state of evolution of the banking market and how this is driving the need for AI & automation tools to improve efficiency for banks and other financial institutions.
• Use Case Analysis: Extensive assessment of the main use cases for the adoption of AI & automation in banking, including the current extent of market disruption, what challenges there are to future growth and what the future outlook is. This analysis includes five main areas:
  • RPA
  • Roboadvisors
  • Chatbots
  • AI in lending underwriting
  • AI in Fraud
• Juniper Research AI & Automation in Banking Leaderboard: 15 leading AI & automation in banking vendors compared, scored and positioned on the Juniper Research Leaderboard matrix, including:
  • Automation Anywhere
  • Feedzai
  • Finn AI
  • Kount
  • Kasisto
  • Lemonade
  • ComplyAdvantage
  • NetGuardians
  • Personetics
  • Onfido
  • Scalable Capital
  • UiPath
  • Upstart
  • Wealthfront
  • Zest AI
• Benchmark Industry Forecasts: Forecasts sizing markets up to 2025 for the following 4 key markets, split by 19 countries and our 8 key regions:
  • RPA
  • Roboadvisors
  • Chatbots
  • AI in lending underwriting

1. What is the revenue opportunity for automation in banking over the next five years?
2. What effect has the pandemic had on demand for automation services?
3. What are the prospects for AI-underwritten lending and how will lenders use this to expand their operations?
4. Who are the current AI & Automation leaders and how will they fare over the next five years?
5. What is the future outlook for the adoption of roboadvisors over the next five years?

Case Studied: Kabbage

Included in Juniper Research Leaderboard: Automation Anywhere, ComplyAdvantage, Feedzai, Finn AI, Kasisto, Kount, Lemonade, NetGuardians, Onfido, Personetics, Scalable Capital, UiPath, Upstart, Wealthfront, Zest AI.

Mentioned: Accion Chicago, AdNovum, Alkeon Capital, Altea Business Services, Amazon Web Services, American Express, Ascensus, ATB Financial, Atom Bank, Auth0, Avaloq, Balderton Capital, Banco Santander, Bank of America, Banpro, Barclays, BBVA, BDC Venture Capital, BehavioSec, Benchmark, Betterment, Bitstamp, BlackRock, Blue Turtle Technologies, Capital One Growth Ventures, Chase Bank, Citi Ventures, Citigroup, Coatue, Cognizant, Coinbase, Commerce Ventures, Conekta, Couchsurfing, Crane Venture Partners, Credo Ventures, Credorax, CUBE, Cuscal, DAG Ventures, DBS, Deloitte, Delta Airlines, Earlybird Venture Capital, EY, Facebook, FCA, Fidor Bank, Finacle, First Federal Bank of Kansas City, First National Bank of Omaha, First Ontario Credit Union, First Round Capital, FirstData, Flybridge Capital Partners, Flying Fish Partners, Fortress Investment Group, Founders Fund, General Atlantic, Goldman Sachs, Google, Greylock Partners, GV, Healthcare of Ontario Pension Plan, HV Holtzbrinck Ventures, IBM, Idinvest Partners, Index Ventures, ING DiBa, Intuit, JPMorgan, Keybank, Khosla Ventures, Kleiner Perkins, Landlord Studio, Lending Club, Lightspeed Ventures, Lloyd’s of London, Lloyds Banking Group, Mastercard, Microsoft, MindBridge, Moneythor, Monzo, N26, Napier Park Financial Partners, New York Angels, Nexsys Technologies, Nubank, Oak HC/FT, Oakhouse Partners, OnDeck Capital, Onesource Virtual, Ontario Teachers’ Pension Plan, Openbank, Orbium, PayCertify, Postbank, Prestige Financial Services, Propel Venture Partners, PwC, Redfin, Revolut, Rho Capital Partners, Salesforce Ventures, Santander Consumer Bank, Sequoia Capital, Slow Ventures, Social Capital, SoFi, SoftBank Vision Fund, Spark Capital, SRI International, Standard Bank, Standard Chartered Bank, Starling, State of Nevada, Swisscom, Talis Capital, TD Bank, Temenos, The Progressive Corporation, Third Point Ventures, Tiger Global Management, TPG Growth, TruNarrative, Tuesday Capital, Two Sigma Ventures, Tyme Bank, U.S. Department of Treasury, UberEATS, United Nations Office on Drugs and Crime, Valantic, Venmo, Visa, Wag, Walgreens Boots Alliance, WebPT, Wellington Partners, Wells Fargo, Workday Ventures, World Innovation Lab, XL Catlin, Yaletown Partners, ZestFinance, Zipcar.

Juniper Research’s AI & Automation in Banking forecast suite includes:

• Forecasts across a number of key verticals for adoption of AI & automation tools:
  • RPA
  • Roboadvisors
  • Chatbots
  • AI in lending underwriting
• Interactive Scenario Tool allowing users to manipulate Juniper Research’s data for 10 different metrics.
• Access to the full set of forecast data of 82 tables and more than 16,700 datapoints.

Geographical splits: 19 countries

Harvest: Our online data platform, harvest, contains the very latest market data and is updated throughout the year. This is a fully featured platform enabling clients to better understand key data trends and manipulate charts and tables, overlaying different forecasts within the one chart - using the comparison tool. Empower your business with our market intelligence centre, and get alerted whenever your data is updated.

Interactive Excels (IFxl): Our IFxl tool enables clients to manipulate both forecast data and charts, within an Excel environment, to test their own assumptions using the Interactive Scenario Tool and compare selected markets side by side in customised charts and tables. IFxls greatly increase a clients’ ability to both understand a particular market and to integrate their own views into the model.

• The value of unsecured loans issued via AI underwriting platforms will reach $315 billion in 2025, up from just $24 billion in 2020. This extraordinary growth of over 1200% over the next five years will be driven by lenders seeking to leverage AI to rebuild and streamline their lending operations, following the dramatic impact of the pandemic.
• Lenders, who have been reeling from the effects of bad debt write-offs and repayment holidays, will seek to leverage AI models, in order to more accurately assess and mitigate the risks that consumers and business customers represent. This will enable lenders to build more sustainable lending models, in the wake of unprecedented economic turbulence.
• Consumer lending is driving overall AI lending, and will account for 66% of loans by value underwritten by AI in 2025. AI, when combined with services such as Open Banking, can build a comprehensive picture of financial status and anticipate future risks. Juniper Research recommends that lenders leverage these AI capabilities to expand their portfolios post-pandemic to those without detailed credit files.
• Roboadvisors, where AI actors manage investments for users, will account for over $3 trillion in assets under management in 2025, from $500 billion in 2020. Rather than selling services directly to users, roboadvisors should partner with large banks. This would enable roboadvisors to access large groups of potential users who are underserved by current wealth management propositions; growing revenue while keeping customer acquisitions costs low.