Robotic Process Automation in Telecoms & Insurance

Robotic Process Automation in Telecoms & Insurance: Vendor Positioning, Strategies & Forecasts 2019-2024

Juniper Research’s new research into Robotic Process Automation in Telecoms & Insurance provides an in-depth evaluation of the emerging technology, including current market drivers and barriers in the RPA (Robotics Process Automation) market. The RPA industry research also evaluates key strategic opportunities for companies investing in RPA technology.

The RPA market size research evaluates RPA in industries, including:
  • Telecommunications
  • Insurance
Juniper Research assesses the rollout of RPA solutions, aligned with 5-year forecasts for technology adoption and spend. The RPA market report also provides a detailed analysis of the vendor landscape through the Juniper Research Leaderboard, aligned to a series of strategic recommendations for key industry stakeholders.

The research suite comprises of:
  • Deep Dive Strategy & Competition (PDF)
  • Deep Dive Data and 5-Year Forecasting (PDF & Excel)
  • Executive Summary & Core Findings (PDF)
  • 12 months' access to harvest online data platform


Key Features

  • Market Dynamics & RPA Evolution Analysis: Provides an extensive evaluation of RPA adoption by enterprises, covering the following elements:
    • Drivers for RPA
    • Juniper Research’s Gradual RPA Adoption Model
    • RPA Decision Three
    • ‘Next Steps’ for RPA
  • Sector Dynamics: Multi-segment strategic assessment breakdown; examining RPA strategic benefits and implementation, business model innovation and future outlook for the telecommunications and insurance industries.
  • Interviews with Leading RPA Vendors: 12 interviews with leading RPA industry stakeholders.
  • Juniper Research Leaderboard: Leading RPA vendors compared, scored and positioned on the Juniper Research Leaderboard, including:
    • Another Monday
    • Autologyx
    • Automation Anywhere
    • AutomationEdge
    • Blue Prism
    • Datamatics
    • EdgeVerve
    • Kofax
    • Kryon
    • Nice
    • Nintex
    • Option3
    • Pegasystems
    • Softomotive
    • Thoughtonomy
    • UiPath
    • WorkFusion
  • Benchmark Industry Forecasts: Market forecasts for adoption of RPA services, the average spend per company and total spend, across key industry verticals including:
    • Telecommunications
    • Insurance

Key Questions

  1. What are the key technological and disruptive innovations affecting the telecommunications and insurance industries?
  2. How can RPA enable companies to gain time and cost savings?
  3. What are the main obstacles to the adoption of RPA and AI and how can companies mitigate these obstacles?
  4. What is the revenue opportunity for RPA vendors over the next 5 years?
  5. Which RPA vendors are currently leading the market and enabling the biggest efficiency gains?

Companies Referenced

Interviewed: Another Monday, Automation Anywhere, AutomationEdge, Datamatics, Nintex, Option3, Thoughtonomy, UiPath, WorkFusion.
Profiled: Another Monday, Autologyx, Automation Anywhere, AutomationEdge, Blue Prism, Datamatics, EdgeVerve, Kofax, Kryon, Nice, Nintex, Option3, Pegasystems, Softomotive, Thoughtonomy, UiPath, WorkFusion.
Case Studied: Liberty Global, Telefónica, Tokio Marine HCC, VIVAT, Vodafone.
Mentioned: A2 Consulting, ABBYY, Above, Accenture, Active.AI, Admiral Insurance, Adobe, AIG, Airbus, Allianz, Amazon, Amdocs, American Express, AMN Healthcare, AT&T, Atos, Audi, Axis Bank, Banca Mifel, Bank Dhofar, Bank Muscat, BCG, BMC, Brand Embassy, C 4C, Calibrate, Capgemini, Capita, Causata, Cisco, Citrix, Coca-Cola, Cognizant, Coty, Cybercomm Group, Deloitte, Deutsche Bahn, Deutsche Telekom, DFCU Bank, Diageo, Domino’s, , DuPont, eBay, EMC, Emirates NBD, EnableSoft, Epam, Equity, Ericsson, EuroStat, Eversheds Sutherland, EY, FCMB, Fidelity, FinBots, FIS, Fujitsu, FutureTrade, Google, GreySoft, Grupo Bancolombia, Guidant Group, HCL, HDFC Life, Heineken, Heritage Bank, HNB, HP, HPB, IBM, ICICI Bank, Impellam, Infosys, Infruid Labs, ING, Ingram Micro, Intel, InTheChat, ISG, Jaggaer, Kotak, KPMG, KrisFinSoft, LegalGeek, Lexmark International, Linear SIX, LinkedIn, Lloyds Bank, Luxoft, Marriott, Mashreq Bank, Mattersight, Mau Bank, McDonald’s, Medacs, Microsoft, Navicon, NEC, Nexidia, Nice InContract, Nordea Bank, O2, OECD, Oracle, PA, Pfizer, Previo, Promapp, Proservartner, PWC, qBotica, R1, Randstad, RedKite Financial Markets, RPATech, Salesforce, Santander, SAP, Siemens, Silicon Graphics, SIX Financial Information, Stac, Standard Bank, Tata Consultancy Services, Teva, The Headlights Group AG, Thoma Bravo, Thomas Cook, ThoughtSpot, Top Image Systems, Toymaster, Unilever, Vodafone, Volkswagen, Volvo, Vysiion, Walmart, Wipro, WorkFlex Solutions, World Bank, Xerox.

Data & Interactive Forecast

Juniper Research’s Robotic Process Automation in Telecoms & Insurance forecast suite includes:
  • Segment splits for:
    • RPA platform revenues in Telecommunications
      • Number of Businesses in the Telecommunications Industry Investing in RPA
      • Average Annual Spend on RPA per Telecommunications Company
      • Total Robotic Process Automation Revenue, Telecommunications
  • RPA platform revenues in Insurance
    • Number of Businesses in the Insurance Industry Investing in RPA
    • Average Annual Spend on RPA per Insurance Company
    • Total Robotic Process Automation Spend by Insurance Companies per Annum
  • Regional splits for 8 key regions, including 11 country level data splits:
    • Canada
    • China
    • Denmark
    • Germany
    • Japan
    • Norway
    • Portugal
    • Spain
    • Sweden
    • UK
    • US
  • Interactive Scenario Tool allowing users to manipulate Juniper Research’s data for 4 different metrics.
  • Access to the full set of forecast data of 16 tables and over 1,900 datapoints.
Juniper Research’s highly granular interactive Excels enable clients to manipulate Juniper Research’s forecast data and charts to test their own assumptions using the Interactive Scenario Tool and compare select markets side by side in customised charts and tables. IFxls greatly increase clients’ ability to both understand a particular market and to integrate their own views into the model.

Robotic Process Automation in Telecoms & Insurance Full Research Suite


Full Research Suite

Robotic Process Automation in Telecoms & Insurance full research suite comprises:

  • Robotic Process Automation in Telecoms & Insurance Executive Summary PDF Report
  • Robotic Process Automation in Telecoms & Insurance Deep Dive Strategy & Competition PDF Report
  • Robotic Process Automation in Telecoms & Insurance Deep Dive Data & Forecasting PDF Report
  • Robotic Process Automation in Telecoms & Insurance Interactive Forecast Excel Data
  • 12 months' access to Robotic Process Automation in Telecoms & Insurance data updates in harvest - find out more


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Research Details

Juniper Research
Maite Alves Bezerra
Devices & Technologies
8 Key Regions - includes North America, Latin America, West Europe, Central & East Europe, Far East & China, Indian Subcontinent, Rest of Asia Pacific and Africa & Middle East
Canada, China, Denmark, Germany, Japan, Norway, Portugal, Spain, Sweden, UK, USA