Companies Referenced
Case Studied: Bebot, Domino’s, Google Duplex, ila Bank, Woebot Labs.
Included in Juniper Research Leaderboard: Botsify, Chatfuel, Conversable, Flow XO, Google Dialogflow, Gupshup, IBM Watson, Kasisto, ManyChat, Massively.ai, Microsoft, Octane AI, Pandorabots, Rasa, Reply.ai.
Mentioned: 20th Century Fox, 7-Eleven, AA Ireland, ABC News, Action Reality, Adidas, Aditya Birla Capital, Adobe, Airbus, Allianz SE, Amazon, American Eagle Outfitters, Apt2B, Arab Banking Corporation (Bank ABC), Assima, AT&T, Atento, Autobahn, Avaya, AXA, Banco Itaú, Bank of Beirut, Bank of Montreal, Beekeeper’s Naturals, Bespoke Inc, BigCommerce, Blue Turtle Technologies, Blue Worx, BMW, Booking.com, Booz Allen Hamilton, BottleKeeper, Bright Pattern, Buzz Radar, BVAccel, Cadbury, Capgemini, Capital One, Carlsberg, CBS, CheapFlights, Cisco, Citibank, Club Med, Coca-Cola, Cognizant, Comcast, Commonwealth Bank of Australia, Content Guru, CoverFX, Credera, Creval, ,DBS Bank, Delissio, Dell, Deloitte, Delvinia, Denny’s, Dermalogica, Dermstore, Deutsche Bank, DHX Media, Dish TV, Dixons Carphone, DPD UK, Dunkin’ Donuts, Earcandy, Edsby, EFU Life, Emirates NBD, Emojipedia, EnCirca, Epic Reads, Ergo, Etico Group, Eventbrite, Expedia, EY, Facebook Messenger, FaceMe, FCA (Financial Conduct Authority), FEAT socks, Fisher-Price, FLG Group Limited, Flipkart, Focus Features, Food Network, Frankfurt Airport, Freshdesk, FSB (Financial Stability Board), Giorgio Armani, GoPro, GrinApps, Guardio, Halifax, Harper Collins, Hawke Media, HCA Healthcare, HDFC Bank, HelloFresh, Help Scout, Helvetia, HiSmile, Hotel Jogakura, Hotel New Otani, HP, HSBC, ICICI Bank, IndusInd Bank, Infosys, IntelePeer, Intercom, Japan Airlines, Jet.com, JioChat, JP Morgan Chase, JR East (East Japan Railway Company), Just Eat, Kayak, Kellogg’s, KFC, Khoros, Kiehl’s, Kik, KLM Royal Dutch Airlines, Kotak Mahindra Bank, Kustomer, L’Oréal, La Liga, LEGO, Lemonade, Levi’s, LINE, LinkedIn, LiveChat, LivePerson, Lloyd’s Bank, Lloyds of London, Lyon Airport, M&S, Magneto, Manscaped, Manulife Bank of Canada, Mapfre, Maroon 5, Mastercard, Mattermost, Me to We, Mercedes Benz, Merck, Metric Digital, Mindtree, Mondelez, MoneyLion, Moneythor, MuteSix, N26, Narita International Airport, National Geographic, NBC, Nestlé, Netflix, Nexmo, Nike, Nissan, NIVEA, NPR One, Offices.co.uk, Ola Cabs, Olo, OneNote, OnePlus, OnStar, Open AI, OYO Rooms, Pactera, Panasonic, Pandora, Panera Bread, Paramount Pictures, PayPal, Paytm, Pearl Paradise, Pizza Hut, Procter & Gamble, Professional Leads, Progressive Insurance, Prudential, Publicis Sapient, Pure Cycles, Qantas, QuickBooks, Raiffeisen, RBS, Reebok, Reliance Jio, RemoteInterview, Right Hook, RoboRecruiter, RocketChat, Royal Caribbean International, RPM Pizza, Salesforce, Samsung, Sanofi, Santander, Scotiabank, Sendai Airport, Shake Shack, Shazam, Shopify, Singapore Airlines, Sivana Spirit, Skype, Skyscanner, Slack, Sprinklr, Standard Chartered, Starbucks, Starz, Stonebridge Rock, Stripe, Sukoon, Summersalt, SuperFish, Talevation, TalkSpace, TD Bank, Telefonica, Telegram, Tencent, TFS Loans, TGI Fridays, The Cosmopolitan of Las Vegas, The Globe and Mail, The Motley Fool, The Wall Street Journal, Ticketmaster, T-Mobile, TMP Worldwide, Tokyo Metro, Tokyo Station, Toyota, Travelex, Truecaller, Truth Nutra, Tsuta Onsen, Twilio, Twitter, UBank, Uberoom, Unicef, Unilever, United Bank for Africa, UPS, Vail Resorts, Vaio, Vanity Planet, Venmo, VerClare Boutique, Viber, Visa, VK, Vogue, Warner Music Group, Watts Marketing, WeChat, Wells Fargo, Wendy’s, WhatsApp, Whole Foods Market, Wing Stop, WooCommerce, World Health Organisation, Wrigley, WWF, Xiaomi, XOXCO, Yamato Transport, Yammer, Yellow Pages, YouTube, ZeeTV, Zelle, Zendesk, Zomato, Zurich.