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Mobile & Online TicketingOverviewJuniper’s market leading Commerce & Fintech research provides the most comprehensive and progressive analysis of the digital commerce market.

Our Mobile & Online Ticketing strategies research provides an analysis of the digital ticketing sector across a number of disparate industries, highlighting and assessing the intra- and inter-segment trends and challenges that have emerged.
The analysis covers key sectors including:
  • Air Ticketing
  • Metro & Bus Ticketing
  • Rail Ticketing
  • Sports Ticketing
  • Entertainment Events Ticketing
  • Mobile NFC Ticketing

Key Features

  • Provides an in-depth evaluation of the Mobile & Online Ticketing ecosystem, highlighting the adoption of PC, Mobile Handsets & Smart Wearables for ticketing transactions across key verticals:
    • Airline
    • Metro & Bus
    • Rail
    • Sports
    • Entertainment Events
  • Strategic assessment of the major trends, including the extension of ticketing services beyond to wearables and the emergence of Bluetooth Beacon based ticketing solutions.
  • In-depth assessment of the opportunity presented by NFC and the hurdles this technology faces.
  • Interviews with leading players across the banking value chain, including:
    • Advanced
    • Bytemark
    • G&D
    • Gemalto
    • GlobeSherpa
    • Masabi
    • OSPT
    • Ridango
    • SITA
    • StubHub (eBay)
  • New Juniper Disruptors & Challengers Quadrant for Digital Ticketing, analysing some of the emerging and innovative companies that have the potential to disrupt key ticketing verticals.
  • Key player capability and capacity assessment, together with our vendor market positioning matrix.
  • Benchmark industry forecasts for the size and growth of ticketing users and transaction values.
  • Key industry executives identified in our ‘Movers & Shakers’ section.

Key Questions

  1. What are the key trends defining the mobile and online ticketing space today?
  2. What are the key inter- and intra-segment constraints on mobile and online ticketing?
  3. What are the prospects for smart wearable ticketing in the future?
  4. How has Apple Pay and HCE impacted NFC ticketing and has there been any progress made by key stakeholders?
  5. Who are the key innovators and disruptors changing the digital ticketing market landscape?

Companies Referenced

Interviewed: Advanced, Bytemark, G&D (Giesecke & Devrient), Gemalto, Masabi, Moovel (GlobeSherpa), OSPT (Open Standards for Public Transport) Alliance, Ridango, SITA, StubHub (eBay).
Profiled: Advanced, Bytemark, Fandango, G&D (Giesecke & Devrient), Gemalto, Masabi, Moovel (GlobeSherpa), NXP, Ridango, SITA, StubHub (eBay), ticketscript.
Case Studied: Fandango, OSPT (Open Standards for Public Transport) Alliance.
Mentioned:, Abellio Greater Anglia, Access IS, ACT (Applied Card Technologies), Advanced Semiconductor Manufacturing, AEG, AEP, Alibaba, Amazon, American Airlines, American Express, Amtrak, Apple, APTA (American Public Transportation Association), Arriva, Atom Tickets, A-Venue, Aviareto, Awakenings, Baidu, Banco Santander, Bank of Communications, Barclaycard, Bell, Berlin Music Week, Bird’s Eye Systems, BKM (Bankalararasi Kart Merkezi, ie Interbank Card Center), BlackBerry, Bookmyshow, Bosch, Braintree, Brighton Pride, Capital Metro, CatchThatBus, CHAMP Cargo Systems, Chiltern Railways, CinePapaya, Citi, Cleartrip, Comcast Interactive Media, comScore, Continental, Cross Country, Cubic, Daimler, Deloitte, Delphi, Dialog, DICE, Digi Mobile, Disney, East Midlands, EMT, EnStream, Ericsson, ESPN, Euro Hockey League, Eventbrite, Expedia, Facebook, FF&P Private Equity, FIDO Alliance, First, Flixster, Fox, FutureRailway, Galois, Gatecrasher, GlobalPlatform, Go-Ahead, Google, Greyhound, Groezrock, GSMA, Hacon, Hed Kandi, HP, Huawei, IATA, IBM, IDA (Infocomm Development Authority of Singapore), Indian Railways, Infineon Technologies, Ingresso, INIT, INSIDE Secure, IRCTC, ISITE Design, ITSO,, Land Transport Authority, LG, Lionsgate, Live Nation, London Midland, Lyft, M1, Magyar Telekom, Makemytrip, MasterCard, MBTA (Boston), McDonalds, MegaFon, Merseyrail, Metra (Chicago), Metro Club, Metrolink (Los Angeles), Metropolitan Transit Authority of Harris County, Metropolitan Transport Agency, M-GO, Microsoft, Ministry of Sound, Mobill, moovel Group, Morpho, Moscow Department of Transport, Motorola,, Movile, MTV, MultiPass, National Association of Theater Owners, National Express, Nature One, NBC Digital, NBCUniversal, Netsize, a Gemalto company, Netstart Systems, Network Rail, New Orleans RTA, NFC Forum, NICE Bus (New York), NICTD, NSN, New York Waterway, O2, OnAir, Orange, OT (Oberthur Technologies), Paciolan, PayPal, Primavera Sound, Proxama, PwC (PricewaterhouseCoopers), Qualcomm, Rakuten, RATP (Régie Autonome des Transports Parisiens), Raytheon, RDG (Rail Delivery Group), Recorrido, redBus, Rede Protege, RESA, RFU (Rugby Football Union), Ridescout, Ridlr, RITA, Riverbed, Rogers, Roku, Rotten Tomatoes, RSSB (Rail Safety & Standards Board), SafeNet, Samsung, Scheidt & Bachmann, SD Association, SeatGeek, SFMTA (San Francisco Municipal Transportation Agency), Sierra Club, Singtel, Sky, Smart Card Alliance, SNCF (Société Nationale des Chemins de fer Français), Société de transport de Montréal, South West Trains, Southern Railway, Spinzo, SPTrans, ST Microelectronics, Stagecoach, StarHub, suretap, Suzhou ASEN Semiconductors, Swatch, Telus, Tencent, Tesco, TfL (Transport for London), Thales, Thames Clippers,, Ticketmaster, Tiqets, Tivo, T‑Mobile, Toronto Transit Commission, Toulouse Blagnac Airport, Trainline UK, Transdev (New Orleans), Transdev Sverige, Transport for Athens (OASA Group), TriMet, Trinity Mobile, Trivnet, Trüb, Uber, UK ATOC (Association of Train Operating Companies), UK Card Association, UK Department for Transport, UnionPay, Vesta, VimpelCom, Virgin Trains, Visa, Visa Europe, Vodafone, Walmart, Warner Bros Entertainment, Waterstones, Western Railway, WhatsApp, Wizway Solutions, Worldline, Xerox, yatra, ZTE.

Data & Interactive Forecast

Juniper’s Mobile & Online Ticketing forecast suite includes:
  • Data splits for 8 Key Regions and country level splits for:
    • US
    • Canada
    • China
    • Denmark
    • Germany
    • France
    • Portugal
    • Sweden
    • UK
    • Spain
    • Norway
  • Device splits by:
    • Mobile Handsets
    • PC
    • Smart Wearables
  • Splits by ticketing verticals:
    • Rail
    • Metro & Bus
    • Air
    • Sports Events
    • Entertainment Events
  • Mobile ticketing technology splits for:
    • SMS
    • NFC
    • Others, including App-Based & QR Codes
  • What-If Analysis tool allowing user the ability to manipulate Juniper’s data for 25 different metrics.
  • Access to the full set of forecast data of more than 200 tables and 24,000 datapoints.
Juniper Research’s highly granular IFxls (interactive excels) enable clients to manipulate Juniper’s forecast data and charts to test their own assumptions, perform what-if analysis and compare select markets side-by-side in customised charts and tables. IFxls greatly increase a clients’ ability to both understand a particular market and to integrate their own views into the model.


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Research Details

Nitin Bhas
Mobile & Online Ticketing
8 Key Regions - includes North America, Latin America, West Europe, Central & East Europe, Far East & China, Indian Subcontinent, Rest of Asia Pacific and Africa & Middle East
Canada, China, Denmark, France, Germany, Norway, Portugal, Spain, Sweden, UK


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