Chatbots

Chatbots: Sector Analysis, Competitor Leaderboard & Market Forecasts 2023-2028Juniper Research’s Chatbots research is an invaluable guide for chatbot market vendors to gain market insights in the provision of chatbots, with strategic recommendations that comprehensively outline best practices for stakeholders to maximise retail spend over the technology, and identify the region with the largest market shares.

The report evaluates key areas of the chatbot industry, including use cases such as customer satisfaction, customer engagement, customer experiences, customer service and direct customer interaction.

The research suite includes:

• Key Takeaways & Strategic Recommendations – Top-level report evaluating key market challenges and along with strategic recommendations for maximising chatbot market revenue; assessing the demand for chatbots, future growth rates, and the activities of major players in the market.
• Future Market Outlook – A deep dive evaluation of the future of the market; outlining future value-added services, such as conversational commerce, and omnichannel retail, as well as potential market challenges including the misinterpretation of human emotion.
• 5-year Forecasts – Extensive forecasts on the total market value of the chatbot market, including the number of chats accessed, and total transaction across multiple chatbot channels.
• Interactive Forecast Excel: Highly granular dataset comprising of 9,300 datapoints; allied to an interactive scenario tool; giving users the ability to manipulate Juniper Research’s data (Interactive XL).

Download a summary of the forecasts above, or request a detailed list of every table and chart via info@juniperresearch.com.