Conversational Commerce Market Summary 2022-2027

This infographic illustrates Juniper Research's latest forecast for the total value of conversational commerce spend over OTT channels in 2023, alongside a number of facts and figures related to our new research - including a discussion of how vendors must look towards value-added services to distinguish themselves in a crowded marketplace.

Related Reading

Our complimentary whitepaper, Conversational Commerce: The Future of Click-and-Mortar, provides a deep dive analysis into the future potential of the conversational commerce market; identifying current market drivers and constraints, as well as issues recommendations for the smooth integration of payments and value-added services to offer competitive differentiation.

📂 Download the Whitepaper - Conversational Commerce: The Future of Click-and-Mortar

"A new study by Juniper Research has found that the global spend for conversational commerce over OTT channels, including WhatsApp or WeChat, will rise from $13.3 billion in 2022 to $25.1 billion in 2023. This growth of 89% will be driven by verticals such as retail and eCommerce, which provide increased online presence and product availability as retailers refine their online customer experience."

📰 Read the Full Press Release - OTT-based Conversational Commerce Spend to Surpass $25 Billion in 2023, as Retail & eCommerce Sectors Drive Usage

🔎 Visit our Research Store - Conversational Commerce: Business Model Analysis. Value-added Services & Market Forecasts 2022-2027

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