Conversational Commerce Market Summary 2022-2027 Infographic

Conversational Commerce Market Summary 2022-2027

This infographic illustrates Juniper Research's latest forecast for the total value of conversational commerce spend over OTT channels in 2023, alongside a number of facts and figures related to our new research - including a discussion of how vendors must look towards value-added services to distinguish themselves in a crowded marketplace.

Related Reading

Our complimentary whitepaper, Conversational Commerce: The Future of Click-and-Mortar, provides a deep dive analysis into the future potential of the conversational commerce market; identifying current market drivers and constraints, as well as issues recommendations for the smooth integration of payments and value-added services to offer competitive differentiation.
"A new study by Juniper Research has found that the global spend for conversational commerce over OTT channels, including WhatsApp or WeChat, will rise from $13.3 billion in 2022 to $25.1 billion in 2023. This growth of 89% will be driven by verticals such as retail and eCommerce, which provide increased online presence and product availability as retailers refine their online customer experience."