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Why Chatbots are Essential to Retail

Juniper Research’s complimentary whitepaper, Why Chatbots are Essential to Retail, examines the benefits that chatbot implementation will have for retailers, particularly in regard to bolstering sales and enhancing customer experiences. It also includes a forecast summary for the total transaction spend over chatbots by 2024.

  • Chatbots: An Introduction
  • Current Status of the Chatbots Market
  • Chatbot Use in eCommerce & Retail
  • Key Drivers in Chatbot Use
  • Market Forecast Summary: Total Retail Spend over Chatbots
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