Customer Interaction Platforms Market Intelligence Centre 

Discover a 360° view of the customer interaction platforms market with the industry's most comprehensive annual research subscription offering, with access to:

  • Cutting-edge data and forecasts: Over 550,000 statistics covering the future of the customer interaction platforms industry, split by channel and vertical, as well as 60 countries and 8 global regions.

  • Industry insight and analysis: Strategic assessment and recommendations on the biggest customer engagement trends, for key sectors such as CPaaS, CCaaS, and Customer Data Platforms.  

  • Analyst support: Pose questions to our expert messaging analysts, request bespoke forecasts, and discuss new market opportunities.   ​

Subscribe to the Customer Interaction Platforms Market Intelligence Centre today and start identifying potential industry prospects, making smarter business decisions, and unlocking advantage through intelligence.

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Get clarity and insight with our
comprehensive customer interaction platforms portfolio

In today's digital age, customers expect to engage with businesses through multiple channels. Customer interaction platforms enable businesses to offer consistent and integrated experiences across various channels; being able to start a conversation on one channel and seamlessly transition to another without losing context.

Our customer interaction platforms portfolio delivers the insights you need to enable your customers to deliver exceptional customer experiences, facilitate omnichannel communication, streamline operations, foster collaboration, and deliver enhanced engagement and business success.

Your subscription includes...

        Conversational Commerce
        Customer Data Platforms
        OTT Business Messaging
        RCS Business Messaging
        UCaaS (Coming Q4 2023)




Unleash your competitive advantage with access to 550,000+ market statistics

We give the clearest and most in-depth view of your opportunities through extensive market forecasts, covering 60 countries and 8 key regions; including data splits for channels such as email, social media, and SMS, and verticals such as banking, healthcare, and retail.

This data is provided in a variety of user-friendly formats, including interactive Excel spreadsheets and our highly accessible data platform, harvest — where you can also find quarterly forecast updates that account for the latest market developments.


Get vision and foresight with our strategic assessment and competitor analysis

Subscribers to the Customer Interaction Platforms Market Intelligence Centre enjoy strategic assessment and recommendations on the most significant trends and challenges within this constantly evolving industry; alongside easily digestible analysis and actionable insights that can deliver your business objectives.

You'll also benefit from in-depth competitor analysis that offers meaningful comparison of 60+ customer engagement solutions vendors; enabling you to view your relative position, gain an appreciation of market dynamics, and compare against rival suppliers.

Your advantage through our intelligence

Juniper Research’s Customer Interaction Platforms Market Intelligence Centre is the most efficient use of your organisation’s budget; delivering industry-leading market research at an unbeatable price, alongside benefits including:

  • Enterprise-wide licencing as standard, so our research can be used throughout your organisation or placed on your company network.
  • Expert analyst support, whether you wish to discuss our research, request bespoke forecasts, and discuss new market opportunities. 
  • Regularly updated forecasts that account for the latest market developments; meaning that you can trust our data to represent today, not last year.

Contact us today to discuss your market intelligence requirements, or how we can support you with bespoke content and custom campaigns to our audience of technology professionals.
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