Click here to register now to purchase or access our free content
Exclusive to Juniper Research, harvest provides deep insight and market forecasting for your business. Our data is continually updated by our analyst team, giving you the latest market intelligence as it develops with an easy-to-use interface.
Our subscription packages are highly flexible, allowing you to customise them to meet your exact requirements. This model, coupled with a seatless approach, means we deliver the insights you need for your entire team. Subscribers benefit from updates, analyst time and dedicated account managers.
Clients have direct access to our expert analyst team. Whether you wish to discuss an existing research piece or find more information in a research area.
Discover a 360° view of the customer interaction platforms market with the industry's most comprehensive annual research subscription offering, with access to:
Cutting-edge data and forecasts: Over 550,000 statistics covering the future of the customer interaction platforms industry, split by channel and vertical, as well as 60 countries and 8 global regions.
Industry insight and analysis: Strategic assessment and recommendations on the biggest customer engagement trends, for key sectors such as CPaaS, CCaaS, and Customer Data Platforms.
Analyst support: Pose questions to our expert messaging analysts, request bespoke forecasts, and discuss new market opportunities.
Subscribe to the Customer Interaction Platforms Market Intelligence Centre today and start identifying potential industry prospects, making smarter business decisions, and unlocking advantage through intelligence.
In today's digital age, customers expect to engage with businesses through multiple channels. Customer interaction platforms enable businesses to offer consistent and integrated experiences across various channels; being able to start a conversation on one channel and seamlessly transition to another without losing context. Our customer interaction platforms portfolio delivers the insights you need to enable your customers to deliver exceptional customer experiences, facilitate omnichannel communication, streamline operations, foster collaboration, and deliver enhanced engagement and business success.
We give the clearest and most in-depth view of your opportunities through extensive market forecasts, covering 60 countries and 8 key regions; including data splits for channels such as email, social media, and SMS, and verticals such as banking, healthcare, and retail. This data is provided in a variety of user-friendly formats, including interactive Excel spreadsheets and our highly accessible data platform, harvest — where you can also find quarterly forecast updates that account for the latest market developments.
Subscribers to the Customer Interaction Platforms Market Intelligence Centre enjoy strategic assessment and recommendations on the most significant trends and challenges within this constantly evolving industry; alongside easily digestible analysis and actionable insights that can deliver your business objectives. You'll also benefit from in-depth competitor analysis that offers meaningful comparison of 60+ customer engagement solutions vendors; enabling you to view your relative position, gain an appreciation of market dynamics, and compare against rival suppliers.
Juniper Research’s Customer Interaction Platforms Market Intelligence Centre is the most efficient use of your organisation’s budget; delivering industry-leading market research at an unbeatable price, alongside benefits including: