The digital content landscape continues to evolve at a rapid pace. As more people consume content through digital platforms, the diversity of stakeholders involved in the digital content market ecosystem is growing. This reflects the ever-changing shifts happening in the market.
The way in which payments are made has been changing for some time. The number and success of online retailers has been growing, and in many parts of the world, cash transactions are representing a smaller percentage of payments year-on-year. These economic changes have a stark implication for POS terminal vendors, who risk their products being marginalised, as customers stay away from bricks-and-mortar retailers, or may lack the functional capabilities to process contactless payments.
In the last few years, an increasing number of patients have eschewed in-person medical consultations in favour of teleconsultations – medical consultations performed through dedicated healthcare portals and apps, and/or consumer videocalling platforms such as WhatsApp, Zoom, and Skype.
The pandemic has brought an acceleration in the adoption of digital methods of money transfer, with regulatory changes being introduced to encourage the use of digital payments. The rise of digital payment adoption in emerging markets has led to a significant uptake in eWallet payments instead of cash. Whilst many players have seen overall revenue declines as a result of the fall in remittances, all the major international remittance players, both traditional and digitally native, reported growth in digital revenue in 2020.
From market data, it is clear that online payments are convenient and drive eCommerce. However, they have also created a playground for cybercriminals who are intent on circumventing the structures on which online payments rely. Trust, it seems, is breaking down.
The pandemic has proved a significant growth catalyst for the digitisation of remittance services, with the closure of money transfer agent locations as part of national lockdowns, and users turning to digital solutions out of necessity. Many of the major international remittance players – both those players with physical branches and agent networks, and digital-only players – have posted significant growth in their customer bases for 2020 and increases in the use of digital solutions.
Digital commerce and financial services have become a vital part of many consumers’ lives. Uses of digital technology for banking, remote payment and in-store payment have rapidly become the norm; aided in no small part in 2020 by the COVID-19 pandemic.
Conversational commerce is the process by which end users of conversational devices are able to leverage them for commerce purposes, including retail and banking. However, the ecosystem for conversational commerce has evolved with many communications providers acting as the primary point of connection between the end users of these devices and the brands, enterprises and financial institutions that use them. Indeed, the media-rich nature of many standards emerging, such as RCS messaging and chatbots, combined with the rising usage of AI for conversational purposes, has led to the creation of this market.
DOCOMO Digital recently won a Platinum award for Best Carrier Billing Provider in our Future Digital Awards for Telco Innovation
In comparison to a traditional SIM card, which can be removed from a device, an eSIM is soldered directly into a compatible device or sensor and, therefore, cannot be removed. If a user wishes to change operator profiles using a traditional SIM card, they simply remove the existing card and replace it with a SIM card from the newly chosen operator.